TERRIBLE TERRIBLE CUSTOMER SERVICE BY THE CAMP HOST!! We checked in today, it is our first time in this campground and prior to pulling up to the camp site, I disconected my tow vehicle (in the adjacent parking lot, same location) in order to make my check in a bit easier. It has been my prior experience that some of the campgrounds have limited maneuvering room when checking in, and the length of my RV along with the tow vehicle makes it a bit difficult and lengthy (while attached) to get into our spot. This place had a one way in/one way out so therefore I though It would be more convenient to unhook the tow vehicle.
As I approached the entrance, I was met with the camp host (older white lady) who seemed bother to be outside doing her job. I smiled and provided her my reservation information. I told her my last name and she said "oh" then repeated it (butchering it up) which I found a bit offensive since I have a VERY common mexican last name . I ADVISED HER of what I had done (with the tow vehicle) and explained that my vehicle was included on my reservation, she acknowledge me and said "its ok, let me get the license plate number" to which I understood that there was no issue. I sat in my RV thinking she was filling out the registration when i see my wife (who was driving the tow vehicle) walk up the the counter (credit card in hand) and tells me "we have to pay because the car is not actually being towed". So I Call for the old lady (camp host) and ASK politely why did we have to pay when IT IS ALREADY IN MY RESERVATION and she says "the car is not being towed". So I reply "I KNOW, I EXPLAINED THAT TO YOU A FEW MINUTES AGO!" By this time my wife is frustrated (long trip from LA to Coronado) we are both hungry and not in the mood to deal with difficult or not-so-helpful people. The host's whole vibe was as if she was not very happy we were there, I am a retired military member and usually do not get bother by people's bullshit but this time I really felt as if I was the wrong color or had the wrong last name!! Later that day, my son who is active duty and taking a course in a nearby base, came to visit. He was treated the same way, very un politely and rude. He told me as soon as he arrived that he had been treated in an unprofessional matter by the camp host which was the same old white lady. This was without him knowing my encounter with the same person).
After paying extra for my towed/driven vehicle, we settled into our spot and went for a walk. Once again I felt that this place had the "trailer park vibe" as opposed to an RV campground. There were many "campers" who seemed to have been there for a while (based on their set up) and some Of their stuff seemed to be occupying adjacent spaces, Which seemed to be in contrast to EVERY STATE BEACH CAMPGROUND RULE.
I was very disappointed at this camp and WILL NOT BE RETURNING as well as filing a complaint on the host. read more