I needed a large area rug and 2 smaller runners cleaned. The concern I had with my largest wool rug…read morewas that it was in storage for 5 years and had yellowed a bit. Michael was super responsive, and when I explained my rug concerns, he asked questions, had a couple theories about it, and knew how to treat it while also being realistic about managing my expectations. He showed up as expected, super friendly guy, and went to work. I'm pleased with how my carpets turned out, my expectations were managed well, and would absolutely use him again!

Michael is very prompt and responds quickly. He is very kind and does his very best to provide you…read morewith good service!

Prompt and professional- Norbert did a phenomenal job cleaning large area rug for my parents. He…read morewas so kind and a delight to work with. Definitely calling him the next time they need their carpets done!

Norbert was very quick to respond, was able to come out within a few days and did a great job of…read moreimproving our highly pet-stained wool carpets (RIP Gigi). Thanks Norbert!!

Quality cleaning. They were prompt and did the services I requested at an affordable price.read more

They accommodated my schedule and were at my house in 2 days! Very professional and my carpets look…read morenice again. It smells much better too because, I have dogs and they can be dirty. I won't hesitate to use them again!

Chris and Jeremy from Pro Clean were very courteous, clean, professional and fairly priced. I…read moreappreciate the fact that they were careful with their equipment in our home and the carpets look great! Thanks again for helping us move a heavy piece of furniture back in place, it saved my bad shoulders!

Thanks to Pro Clean Carpet for a great job done on my carpet & tile floors. They were on time and…read morecourteous. I highly recommend them.

I couldn't be more pleased with Fresh Start Carpet Care. Communication from the get go was…read moreexcellent. I left a message with the business and got a call back right away from the owner Zach Culley and got on their schedule. He contacted me the day of letting me know he was on his way arriving on time. Both he and his team member provided top of the line carpet care. I couldn't be more pleased with the outcome of my carpet and also Zach's professional and friendly demeanor. They will be my go to for carpet care needs going forward. Thank you Fresh Start Carpet Care.

On my initial phone call to owner Zach, I was immediately impressed with his professionalism and…read moreresponsiveness. My first call went to voicemail, and he returned my call while I was leaving a voicemail message. On March 24, 2026, Zach and Craig came to our 1850 sf home to clean all the carpeting. They arrived on time and got right to work, bringing in their equipment carefully and putting corner guards in place throughout the house. One of the first things I noticed was the pleasant scent - it is very light and does not smell like chemicals. My usual preference is for no scent, but I found myself preferring this delicate scent. They were efficient and quick (but not too quick!), and the carpets looked very clean when they were through. The price is one of the most reasonable I have found in Reno and includes a military discount (thank you, Zach, for your patriotism!). Fresh Start is fairly new to our area, but not new to the business of cleaning flooring. We look forward to trying their tile cleaning service next. If you need your carpets cleaned, I feel confident recommending Fresh Start Carpet Care.

They came to clean our carpets when we first moved in. I noticed there were some spots still on the…read morecarpet. They came back out to clean them again as promised. I thought they would steam clean the spots but all they did was use a spray bottle and towel to try to touch up. Seemed very lazy way to me like they didn't want to drag out the equipment again. I also noticed the entry to the bedrooms did not come clean and nobody uses them. I will be trying somewhere else next time. Sorry

Great service, quick, professional, fair price! They got…read moreright back when we contacted and arrived right on schedule. Communication throughout was flawless and the tech did great work.

I Had my carpets cleaned last week by All Cleaned Carpets. I have used this company for about 3…read moreyears to clean my carpets. GREAT job and very fair price! Very professional and thorough. Give him a try and please support our local businesses.

This company is phenomenal inside and out! They did an incredible job on my carpet repairs and…read morecleaning, you can't even tell I had repairs done and the carpets look brand new. In addition, they were very communicative throughout the inquiry, booking and appointment process. Shawn and I had really great conversation; you can tell he is a family man who cares about giving the best quality service and friendliness to all strangers. He has made a difference in my life far beyond nice carpets, those were just a bonus. I will recommend Shawn and his family to all of my friends and family.

Our carpet in the cabin had some odor due to past renters with dogs and cats. We were thinking to…read morerent the carpet cleaner and did on our own, but no one rents carpet "steam" cleaner. Normally people rent carpet cleaner. We found Joe online and he was extremely responsive with short notice. Within 2 days he was at our cabin and got the job done. He was very knowledgeable and explained to us for every step he did. His service was very extensive and complete. He did more than we described over the phone for our estimate. He and his assistant were very friendly and nice. They did great job and we definitely will use his service again in the future.

Quite dissappointed. Two young men came to do our carpets and after $500.00 the carpets dont look…read moreany different. As if this wasnt enough, they dumped their water tank right in front of our front door. Kinda expected a phone call at least from their office after we expressed our dissappointment to our real estate agent, but nothing at all. Customers beware.