I am beyond disgusted with the way my 75 year old mother was treated at Reno Massage and…read moreReflexology. Yesterday, when I called to schedule an appointment, I told them my mother was 75 years old. I was told they could not give her a massage because she was "too old." They had never seen her, never asked about her medical history, and never asked whether she had medical clearance. They simply refused based on her age. I told them my mother is healthy and that her age alone should not determine whether she could receive a massage. Today, they agreed to see her. Before the massage even started, my mother burped once. The staff immediately said that if she was "ill," we would have to pay for the full hour. I explained that she was not sick. She had simply burped. Less than 10 minutes into the massage, the therapist stopped the massage and claimed my mother was ill. I immediately asked my mother how she felt, and she told me she felt perfectly fine and wanted to continue the massage. I told the therapist that my mother was not sick and wanted to finish the appointment. The therapist refused and walked away. The therapist repeatedly claimed there was something wrong with my mother's nose. There is absolutely nothing wrong with my mother's nose, and my mother was not ill. When I asked both the receptionist and the massage therapist for their names, they refused to identify themselves. I requested their names multiple times, and they still refused. Their refusal can be verified by the business's security cameras. I then photographed the massage licenses displayed at the business to identify the employees involved because they would not provide their names when asked. The names displayed were Chunfang Wu and Yuqi Li. What was just as upsetting as the treatment itself was the complete lack of customer service and accountability. When a customer has a legitimate concern, refusing to identify yourself, refusing to answer questions, and simply walking away is unacceptable. My mother was humiliated and treated with a complete lack of dignity and respect. She was denied service yesterday because they said she was "too old," and today her massage was abruptly ended even though she repeatedly said she felt perfectly well and wanted to continue. This experience was unprofessional, disrespectful, and deeply upsetting. No customer, especially a 75 year old woman, should be judged solely because of her age, embarrassed over a single burp, or have a massage terminated despite repeatedly stating she felt fine. I will never return to this business, and I cannot recommend it to anyone. Everyone hid to avoid giving me their name. With this type of unprofessionalism and lack of customer service this business is doomed to go out of business soon.

This place is has great massages, cupping is magical, and they've helped me out a lot when I messed…read moreup my back and needed help asap. It's modest but in a good way.

The place is really clean and the guy up front is always so polite. The massage was comparable to…read moreones I've had at the Peppermill! They're usually able to get you booked same day too which is really nice. Highly recommend

It was okay. We did a couple massage got us in same day which was cool. But the "vibe" was not…read morerelaxing the door was left open we couldn't full relax we could hear a lot of outside noise from other guest. For me personally it hurt the pressure I guess was a bit much. It was clean and they were nice one of the ladies offered us a bottle water after

I got a WONDERFUL massage here. Exactly what I needed and asked for. The massage therapist checked…read morein with me before she even started the massage to see what amount of pressure I wanted and where she should focus. I really appreciated that. Once she started, she checked in with me again and periodically after that to be sure that she wasn't hurting me. I felt so much better after she finished her work and I'll definitely be back for more sessions. Something else that I loved that I almost forgot to mention; it was silent most of the time! No unnecessary talking to deal with. I could really relax and enjoy!

I would say the massage itself was pretty good. Very similar to "Asian style" massages I've…read morereceived elsewhere. I went in with a sore shoulder, hoping to have that worked on and she didn't really touch that. I did receive lots of stretching, pulling, and pushing. Ambiance was a 3/5 overall. Not sure if I would go back. I do prefer more in the way of pampering.

I booked a massage here because it was the only place with good reviews that had an appt available…read moreat the last minute. Peyton was my masseuse and she was fantastic! Great massage. I will definitely be back!

I really wanted to love this place because it made a great first impression. It was very clean,…read morebeautifully put together, and felt welcoming from the moment I walked in. You can tell the owner takes a lot of pride in the business, and I really appreciated that. I received a 90-minute massage. The massage itself was okay, but it wasn't anything memorable. I've probably had 30 massages over the years, and this one was pretty average compared to others I've had. Unfortunately, what stood out most was that my massage therapist repeatedly passed gas throughout the session. I understand that everyone is human and things happen, but it occurred multiple times during the 90 minutes, and she never acknowledged it or even said "excuse me." It made the experience uncomfortable and took away from what should have been an enjoyable massage. I truly appreciated how clean and inviting the spa was, but because of this experience, I'm not sure I'll be returning.

Wife and I have had 5 massages since we have been in Reno on vacation. This is the most…read moreprofessional and very good massage we have found in the city. Thank you Emma!

Definitely a deep tissue message!! Did the 90 min couple message $200, was not bad. Have to pay…read moreupfront and they prefer cash. The room was chilly and the beds were not heated either. There is no place to store your belongings so I was nervous when they kept opening the door especially when you're half naked. I wish they spent more time messaging my hands and feet though. Walk ins welcome and appointments are available anytime.

I would not recommend this place…read more My husband ended up in the emergency room after one of the massage therapists dug extremely hard into his muscles during his session. The next day, he was in severe pain and could barely move. No massage should leave someone needing emergency medical care. To make matters worse, they pressured us for a larger tip despite the poor service. The entire experience was unprofessional and unacceptable. Save yourself the money and the pain--there are much better places to go. I would never return and cannot recommend this business to anyone.

Was in Reno for business and didn't really have anything to do other than go shopping. This massage…read moreplace is open pretty late. I called to see if they had any availabilities on a Monday night for the following night for two people and thank goodness they were able to fit us in at 8pm. I did call them on Tuesday afternoon to ask if they had an earlier appt and they said we could come in at 730. Perfect. We got there and it was in a newer shopping center which was nice. They had ample parking and the person there to greet us was very friendly and happy to see us. They had our rooms ready to roll, and everything looked and smelled clean. Every Asian massage place is like Russian roulette... you never know what will happen. Bliss takes place here. It was relaxing but then you get spanked, yanked, and stretched out of the blue. I loved it, but it's not for everyone. It was def what I needed after a long day of travel and working. The small Asian woman I had said her name was coco. I'd def get her again but I'm sure every staff there does a good job. Both my coworker and I came out feeling loose as a goose and in that half drunk state. The staff member who checked us out was very appreciative of our patronage and was so polite. Def not what I'm used to at Asian massage places in vegas. Reno is not one of my fave destinations to frequent but if I were to come back, I'd def come back to this place.

I have pretty advanced scoliosis and I'm on a quest to find a reliable massage spot…read more Tl;dr after coming here a few times, I'm still looking. It's just kinda... weird vibes?? With an appointment, I ended up waiting almost 10 minutes, while (I assumed) my room was being prepped. Guess not because the face towels that were supposed to be warm felt like scratchy dry brand new never-been-washed towels 2/3 times I visited. For my most recent, my massage was on a regular table but instead of a cloth on the face cradle, it was a paper towel....... The hall door was OPEN during the better part of my last 90 minute massage...... Hearing people talking in the hallway and wondering if they could see my body if they walked by was not peaceful. They did some interesting limb bendy stuff on me that I think was trying to emulate Thai massage style, but it was just twisting my body in odd ways that felt weird with my scoliosis (which I'd already told them I had so idk why they did that). I kept waiting for them to return back to/take extra time to focus on the areas I designated on the tablet where my back muscles reallllly need extra care after moving to my lower body, but I am pretty sure they've never looked at my diagram any of the times I've been because this experience is consistent with all 3 visits I've had there. Came across my biggest pet peeve which is having stretches of time over a minute where it feels like the masseuse is just lightly spreading oil on my skin longer than necessary to run up the time. For these reasons and others, I was quite uncomfortable at this place and won't be back a 4th time. I really wanted to give it a chance and give the benefit of the doubt with more chances but 3 bad massages is a LOT of money to drop w little return for a public school teacher. Despite all that, the front desk staff was pleasant and the location is super convenient!! The quest for a massage that can soothe my tight scoliosis muscles continues.

My husband bought me a two hour Deluxe Massage. Nancy (unsure if that's her name, I hope I heard it…read moreright) was 50% of the time beating my body into submission and 50% of the time giving a feel good massage. She walked in and got right to work. I left feeling like mashed potato's and a tortilla all at once. I will definitely be back. My ONLY knitpick is that I have a bulging disc and I'd opt to not be stretched at all. But now that I know, I can just request they not do this in the future.

Came in today hoping to get a quick massage. They were SUPER nice and helpful on getting me in…read moreasap. I met a man name C.U. He was very very polite and actually got my back to be less tense! The owner is also very nice and a fellow named Julian, super sweet! Place is super clean. They sanitize the beds in between each customer. Care is very important and they do it well! I will definitely be coming back. Make an appointment if you're on a time crunch.

Been seeing Eric at his new location 3680 Grant Dr suite H, Reno NV 89509. Still amazing service…read moresnd affordable!

The massage I received was complete and a thorough 1 hour session. The therapist was intuitive to…read moremy needs and met them without asking.

Had a great massage for a decent price. I have chronic muscle pain in my right shoulder and nerve…read morepain in my lower back and she helped my shoulder melt away and that has been a pain that's been there for years and my back pain was significantly reduced. Needless to say I would be back any time and recommend her to my friends.

Stacy provides one of the most highly effective, enjoyable massage experiences that I've ever had…read more She skillfully integrates several modalities during the session and is able to address each of the issues I seem to always bring in the door. Stacy is truly gifted with healing energy! Highly, highly recommend.

From the owner: Holistic massage therapy, therapeutic massage, Craniosacral Therapy, Intuitive Wellness, Lymphatic…read moremassage, reiki, energy therapy.