1. Heavenly Massage

    1. Heavenly Massage

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    Reno, NV

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    Heavenly Massage

    2.3 (12 reviews)
    Open 9:00 am - 10:30 pm

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    2 years ago

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    2 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    8 years ago

    Helpful 2
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    4 years ago

    Nice people. I think the 3 stars here are all old and keep the place slow. When my main place canceled they took me as a walk in.

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    4 years ago

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    7 years ago

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    8 years ago

    Went in on Monday morning and I was immediately seen. Great staff. Great service. Would recommend 90 minutes.

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    Sheri H.

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    Reno Massage & Reflexology

    Reno Massage & Reflexology

    4.0
    (226 reviews)
    1.1 mi
    $$

    I've completed 8 sessions with Jun so far, and I've experienced noticeable improvement after each…read morevisit. I had ongoing issues such as sleep problems, leg numbness, lower back pain, and the typical tension in my neck and shoulders. These were persistent sub-health conditions that had been affecting me for quite some time. With each session, I've felt gradual but clear improvements. My sleep has improved, the numbness in my legs has decreased, and the tension in my lower back, neck, and shoulders has eased significantly. Overall, my body feels more relaxed, stronger, and more balanced. What I really appreciate is that the treatment seems to focus on addressing the root cause rather than just providing temporary relief. It's a gradual process, but the consistent progress week by week gives me a lot of confidence.

    I've been to this massage spa multiple times, and this is the first time I've ever experienced…read moresomething like this. Unfortunately, this experience completely changed my opinion of your business. Before I came in, I specifically called to ask if there was an available female therapist for a 90-minute massage. The receptionist confirmed that both were available, so I made the trip expecting exactly what I had requested. When I arrived, I was suddenly told that only a 60-minute massage was available. I reminded the receptionist that I had called ahead and was assured that a 90-minute appointment with a female therapist was available. I was disappointed, but I agreed to move forward anyway. A couple walked in and requested a 90-minute massage, and they were accommodated immediately. That made the situation feel incredibly unfair. If 90-minute appointments were available for them, why wasn't the same courtesy extended to me after I had called ahead and confirmed my appointment? Eventually, I was told they could accommodate my 90-minute massage after all. However, what happened next was completely unacceptable. A few minutes after I was taken to the room and had already undressed, a male therapist walked into my room(which the receptionist never mentioned regarding this). I had specifically requested a female therapist because that is what I am comfortable with, and that request had already been confirmed over the phone. At that moment, I felt embarrassed, shocked, and completely disrespected. My privacy and dignity were not respected. When the male therapist walked out of the room, he left the door open while I was completely naked on the massage table. It was extremely uncomfortable and unprofessional. It made me feel exposed and distracted. Privacy and respect should always be a priority during a massage. To make matters even worse, the receptionist later told me that the only female therapist who was available for a 60-minute massage had already gone home. That was incredibly frustrating. If she had simply told me from the beginning that the 90-minute massage would be with a male therapist, I would have chosen the 60-minute massage with the female therapist instead. I was never given that option. The communication in English was very poor, which made the situation even more confusing. You should hire a receptionist who can communicate clearly in English and explain the available options properly so customers can make an informed decision. Better communication could have prevented this entire situation. As a returning customer, I expected professionalism, respect, and clear communication. Instead, I experienced confusion, inconsistent information, and a complete disregard for my clearly stated preference. No customer should have to go through something like this, especially after taking the time to call ahead and confirm the details before arriving. I understand that mistakes can happen, but what matters is how a business handles them. Unfortunately, this situation was handled very poorly. I left feeling frustrated, disrespected, and as though my time and comfort didn't matter. Because of this experience, I have lost confidence in your business. It's disappointing because I had trusted your spa enough to return multiple times, but after this experience, I will not be coming back. I also cannot recommend your massage spa to my friends, family, or anyone looking for a professional and respectful experience. I genuinely hope you take customer feedback seriously and improve your scheduling, communication, and respect for customers' preferences and privacy so that no one else has to experience what I did. This visit was incredibly disappointing. You wasted my time, and more importantly, you failed to respect my privacy and dignity as a customer.

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    Heavenly Massage - massage - Updated July 2026

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