Have been going there regularly for over 2 years. One massage therapist often cancelled at the…read morelast minute. One massage therapist look like she was working on my body in her sleep. Irregardless of what your preferences are they wont pay attention. Lately, Management put up a sign in the massage room asking clients to talk to them when there is a problem. But when their therapist have issue with clients, they will not discuss how to resolve the issue with you. Management is hypocritical !

Absolutely incredible massage and environment! Such relaxing vibes, knowledgeable and professional…read morestaff, clean and nice office. Had a couples massage by Kristina and Alexis and oh my word... let's just say... they have magic hands. From the moment we laid face down on the tables we were instantly comfortable and relaxed. I'm a new mom so my back Has been feeling wrecked and Alexis made me fall asleep she was so gentle and got all my knots out without any pain! Very respectful and professional! My husband said Kristina was amazing, she got a lot of his knots and pains out and he was very relaxed with her. I highly recommend checking this place out if you are searching for some pampering! We will definitely be going back!

Brie did a wonderful job! She pays very good attention to your needs and is good at what she does…read more I would highly recommend her and will be going back!

I was looking for a LMT and no one I knew could refer one. I took a chance at getting an…read moreappointment with one I found on yelp, of the very many I had to choose from, unknown-a risk. Turned out to be one of the best, perhaps the best I've ever had in 40 years. Brie is at the least very personable. She was at the very least an extremely caring person. She thoroughly took a history of injuries or illnesses that would determine how therapeutic the "body work" may proceed. She explained everything up front and we moved forward. Areas of long term pain were relieved. Some more than others. Ten stars would be a gross understatement. I'll be back soon. Thank you Brie

I booked a deep tissue massage for my boyfriend for his birthday and he absolutely loved it. I…read morethink she might've given the ashiatsu massage bc she walked in his back (unless that's offered in the deep tissue as well). Anyway, he loved it and fell asleep a couple times. He was so relaxed and said she got into his shoulder blades where he has some problematic spots.

Absolutely the best!! There are truly not enough words to convey how amazing she is. I had never…read morehad a massage before and she really made me feel comfortable about the whole experience. I felt so relaxed after.

Booked online Got email receipt…read more Replied to cancel 27 hrs before (policy = 24 hrs) Charged $90 because I didn't text (I never got a text receipt) Got a canned "you did it wrong" response Given that I canceled within the required window ***through the receipt I was provided***, I'm requesting a refund of the $90 charge.

Oh my goodness. Best massage ever! I booked with Brittany, and she has magical hands. I booked a…read more"60 Minute Relaxer," and she got me to sleep right away. I woke up feeling absolutely refreshed. The massage featured warming blankets, aromatherapy, and an eye mask. I can't wait for my next appointment!

My husband and I got massages here October of 2024. We enjoyed the massage and decided to purchase…read morea membership to "treat ourselves" to monthly massages and facials for the upcoming year. After purchasing our membership, the customer service of scheduling anything became extremely disappointing. Not only was is nearly impossible to schedule a massage for a time that worked for us, our appointments were often cancelled with little to no warning. After a year of our membership, we decided to cancel as we were not getting what we wanted out of the monthly charges and it was adding up financially. I filled out the correct paperwork and submitted it to cancel our payment, and then NOTHING happened. I never received a phone call, email, or any communication about our cancelation. I end up getting charged again (for two more months) after I wanted to cancel. It has been such FIGHT to get this membership canceled and our money back. I wouldn't recommend this location to anyone who expects decent customer service as it is something the management is not able to provide.

The massage itself was fine. The masseuse listened to my concerns and addressed them. The place was…read moreclean and relaxing. The ladies at the front desk were helpful and kind. I was disappointed that I didn't get the full time of my massage. I paid for a 90 minute massage, but we started five minutes late (I was there 20 minutes prior to my appointment) and she ended the massage 10 minutes early. I was disappointed to lose those 15 minutes and could have used some more time on my sore muscles. I will not be returning to another Massage Envy. I would rather spend a little more money and go to the spas at the casinos where you can enjoy the facilities afterwards, plus they have never skimmed me on my massage length.

I've been here a few times now and it's honestly my go to spot for a massage in Reno. I always book…read morewith David because he is very thorough and makes sure both sides are worked evenly, which I really appreciate. Austin at the front is always so welcoming and has great customer service, which makes the whole experience feel easy and relaxing from the moment you walk in. The atmosphere is friendly, the massages are great, and the prices are very reasonable. I always leave feeling refreshed and already looking forward to my next visit. Highly recommend.

If you want a no-frills but effective-as-heck massage, this spot is great. My husband and I wanted…read moremassages without the casino spa price tag. At $70 for a 60-minute massage, we decided we'd check it out. We made an appointment (call to do this, the website is clunky). They were able to get us in the next day. There are no locker rooms, saunas and amenities here-- not surprising at the price point. Just go in knowing that the facilities are lean but the massages are awesome for those who want a really deep and effective session. Massage therapists made it hurt so good. Worked my back like crazy and walked away feeling nice and loose. I'll definitely be back as part of my regular self care routine.

I booked a massage here because it was the only place with good reviews that had an appt available…read moreat the last minute. Peyton was my masseuse and she was fantastic! Great massage. I will definitely be back!

A long overdue review incoming - I was very happily surprised with a couple's massage at SoulSpa…read morewhen in Reno for an anniversary trip. The space is incredibly cozy and homey. We were taken upstairs to the couples' room. I added on deep tissue and it was fantastic. The therapist really listened to my concerns about focusing on upper back tension and my partner's therapist worked around a recent foot injury of his. The entire experience was so relaxing and everyone from the front desk person to the therapists were very kind. I would absolutely go back if I end up in the area again!

What a Hidden GEM!!! My experience far overwhelmed my expectations!! From the moment you walk in…read morethe door you feel like your in a spa, slippers at the door followed by a warm greeting! Your lead to a full bathroom to get comfortable then to your nicely appointed parlor room. The MASSAGE was excellent, I only wish I lived closer!! Soft pleasant music and conversation followed by magic hands! Never been to a shiatsu establishment before....but I WILL be back. Extremely satisfying and warm excellent experience! Treat yourself and make the trip!!Thank YOU Ayaka!!

I went to Spa Shiatsu yesterday for a bamboo massage. The owner is very friendly, and the massage…read morewas very thorough. I feel like every knot in my back is totally gone. It was a really unique massage, but I feel much better than I usually do after a massage. I will definitely be back.

I will not be returning to this massage parlor. Have you ever seen the videos where it's like what…read moreI ordered be what o received and they are vastly different, well that's how my experience went. I paid for a 1 hour massage with cupping added on. I didn't even get a full hour when you combine the two services. $80 for the massage and $25 for the cupping. Let's move on to the massage. I was excited when they said I would have a male masseuse because I like deep tissue massages. I even asked for deep and to focus on my shoulders as I work at a computer all day and my stress builds up in the deep recesses of my scapulas. I've had deeper massages from my Thera gun. He didn't even focus on my knots. What an absolute disappointment.

I am pretty picky when it comes to massages and used to have a place I loved before I moved, well…read moreafter years of trying to find somewhere comparable I finally did. I don't want a fancy spa or anything like that, just a simple place. I like deep pressure and for my knots to be really worked on. They listened to where I wanted them to focus. I will be returning for monthly massages.

Brandon gives a killer massage and is very professional!…read moreGreat prices as well, and you'll leave feeling like you're on top of the world!

I came in for a massage following a midback muscle strain while hiking. Brandon gave an excellent…read moremassage, incorporating a bit of assisted stretching, hot/cold therapy, accupressure, and guided relaxation techniques. He was professional, knowledgeable, and tentative. I'll be back and will definitely recommend Clover B to friends and fam