Can't say enough good things about Coulee Construction and Concrete, the crew and the excellent job…read morethey did putting in our new front sidewalk. From first contact with Matt, figuring out the estimate with Austin and final completion in the fastest turnaround ever. Easy to work with great work ethic the kind of guy's you get that trust feeling from the beginning. PLUS at a great price and every detail spot on. Thanks Austin, Matt, and the Schott brothers for a job well done. We Recommend, Tim and Mimi Onalaska WI

We are months removed from the original situation and they have not returned a penny of the $250k…read moremy parents have given them. In the beginning, after the post, Anthony agreed to return some of the $ but wanted my parents to agree to allow him to keep around 50k for "administrative fees, restocking fees, etc." What a joke, you want restocking fees for materials you haven't yet ordered and administrative fees for having accomplished nothing to that point. Obviously we said no. Our attorney has been in touch but I'm guessing this will be a long drawn out issue. He has yet to do the right thing once in this process. I don't see him doing it now. I'm sure he's spent the money or is using it for some other project he's currently on. Nothing has changed, Anthony and his business are Complete Scammers! Run the other direction.

I don't usually leave negative reviews, but after my experience with Shields Fireside Hearth &…read moreHome, I feel like I need to share it to help others avoid the frustration I went through. I hired this company to install a fireplace, and from start to finish, it was a frustrating experience. Once I paid the down payment, the company's attitude completely shifted. Cindy, the lady that runs the office, was rude, dismissive, and frankly, condescending. Darin, the owner, "forgot" several commitments that were made during the quoting process, leaving us with an incomplete installation. I ended up having to either finish the work myself or hire other professionals to get the job done right -- including moving electrical, rebuilding the hearth base, and even hiring a roofer to fix the improperly installed chimney collar. This entire process left me feeling misled, overcharged, and really disappointed in the quality of both the service and the professionalism. If you decide to work with this company, make sure you get every single detail in writing and double-check everything. I would not hire them again. Would not recommend.

Ken, Service Technician, provided clear guidance on a chimney repair. He was efficient and a good…read morecommunicator. He followed up on the repair that was made and cared about his work performance. Ken was able to answer questions and provide feedback. He had a great attitude and was a pleasure to work with.

We had a pretty good experience with Top Hat, despite some hiccups. We had them install a slate…read moreveneer over our old brick fireplace, as well as install an electric fireplace insert which we purchased from them. We found a veneer in their showroom that we liked. They had a cheaper veneer that looked similar so we ultimately went with that (unfortunately). They installed it in a timely fashion, though there was a miscommunication between the sales rep and the installer, and the corner pieces weren't ordered, and the lack of corner pieces wasn't caught when it was installed, so the veneer was installed without corner pieces and the slate stone was cut flush in the front at the edges. Also, the install was not seamless, there were gaps where you could see the brick below the veneer and it was uneven in places. We contacted Top Hat, and let them know we were not happy! They were very accommodating, and apologetic about the mistake they made. They agreed to remove the old veneer and re-install using the same product. The day of re-installation, we were able to talk directly with their mason, it was determined that the cheap(er) veneer we went with was very flaky and hard to work with (it was a new product that they had not used before) so at his suggestion we upgraded to the higher quality veneer at very small price increase. So int he end they removed the old stuff, and re-installed the new product (with corner pieces), all at no additional cost to us, and now everything looks awesome. We felt their customer service was great, they always kept us in the loop, and strived to keep us happy. Sure they made a mistake initially, but IMO the true test was how they treated us AFTER the mistake, and we felt they were awesome in that regard.

Been looking for a company to do some maintenance on my gas fireplace. Had called 3 other places…read moreand left messages and those places never responded. Top Hat, on the other hand, scheduled service for the next week. They call me day of to confirm schedule and arrived on time. Joe and Tucker cleaned and maintained my fireplace. They corrected some minor issues and gave me some recommendations. Both were friendly and helpful. Would definitely use again.

Fantastic people. Very personal and genuine. Would definitely use them again. They fixed our…read morechimney and even used the original brick. Looks brand new. Can't even tell where the old part stops and the new part begins.

Honest, reputable, knowledgeable and friendly.. This family owned and operated business really…read moreknows their stuff. About 8 years ago they installed a wood burning stove for me. It was no small task, as I asked them to run it through my existing chimney which involved a pair of stainless steel pipes through two stories of my house. The install went flawlessly and it has worked well ever since. I've recently called them back in a panic because some creature decided to take up residence in my chimney. I've had other companies do the cleaning over the years but none have been so thorough and trustworthy. I really recommend them and will definitely use them every year from now on. Thanks, Chris and Alan !

Morris Carpentry did an excellent bathroom and closet remodel for me. They listened to my ideas and…read moreconcerns, and made recommendations. They used reliable subcontractors and were honest about the amount of time for the project. They kept in contact and always let us know when they would be here. Morris Carpentry was trustworthy and I would use them again.

Called at 10:30pm on a Saturday night because my kid locked the car and then locked the keys in the…read moretrunk. Dan was awesome - friendly, speedy, and more affordable than I expected. Thanks, Dan! You're a lifesaver!

Fast arrival ! Very friendly and professional . No damage to the vehicle. Fast arrival ! Very…read morefriendly and professional . No damage to the vehicle.

We had Caleb come out and mount 11can lights and some work on outlets for our exterior remodel, he…read moredid a outstanding work, very professional. Would highly recommend having Grays do your Electrical needs. And Jeff in the office is very pleasurable to work with. Thank you for the wonderful service.

After a few poor experiences with contractors in the area, I was not looking forward to hiring…read moreagain. Gray restored my faith! Timely responses. Efficient and clear communication. The pros that worked on my place were friendly, respectful, diligent and patient with all of my questions. Customer service matters and can make or break an experience. Everything about the experience has been positive.