Called Shields for service on a gas insert they'd installed for our homes prior owners over 5 years…read moreago. They quickly verified the model and install records and scheduled and appointment that was about two weeks out. That's not too bad for this time of year. To my surprise I received a call the next day asking me if their tech could service it that day as they'd had an opening occur. Ken arrived within minutes of the scheduled time and about an hour later we were in business. He was polite, professional, courteous and knowledgeable. Their price was reasonable and Ken kept the work area clean and it was like he was never here. Except the fireplace looked brand new! Thank you!

I don't usually leave negative reviews, but after my experience with Shields Fireside Hearth &…read moreHome, I feel like I need to share it to help others avoid the frustration I went through. I hired this company to install a fireplace, and from start to finish, it was a frustrating experience. Once I paid the down payment, the company's attitude completely shifted. Cindy, the lady that runs the office, was rude, dismissive, and frankly, condescending. Darin, the owner, "forgot" several commitments that were made during the quoting process, leaving us with an incomplete installation. I ended up having to either finish the work myself or hire other professionals to get the job done right -- including moving electrical, rebuilding the hearth base, and even hiring a roofer to fix the improperly installed chimney collar. This entire process left me feeling misled, overcharged, and really disappointed in the quality of both the service and the professionalism. If you decide to work with this company, make sure you get every single detail in writing and double-check everything. I would not hire them again. Would not recommend.

This group ROCKS IT! They are professional, courteous, friendly, and above all else, EXTREMELY…read moreCOMPETENT! I deal with Tommy regularly. He is a winner for this group! They perform an annual inspection and cleaning of our wood burning fireplace....glass cleaned, fireplace IMMACULATE! Consider no one else for your fireplace needs.

Four years ago my wife and I looked at Pacific Anergy, I have experience with Jotul and we decided…read moreto go with a Morso Panther wood stove and a riser from Center Stove. The knowlegable staff made the selection easy, the install was first rate and we have had Center Stove sweep and maintain the system. We love the stove for our house in Spring Green, the stove is easy to get started, the burn time is sufficient and the glass is easy to clean.

1) They were early…read more 2) The company communicated with prompt text messages for scheduling. 3) The two member crew worked fast, friendly, answered questions. 4) Mr T's showed respect for cleanliness with their dropcloths. The fireplace has never looked better. I learned that the fake logs were intended to be arranged according to a factory specification to allow for the best viewing and highest efficiency. Also safety is an important reason to have a pro look at periodically. Worth every penny. And when it comes to a penny I am Jack Benny.

If I could do -5 I would wanted to charge us another $259.00 to finish what they started (fireplace…read moreinspection) very rude on the phone when trying to resolve this issue he actually hung up on me not professional at all I would not recommend MR T.

Morris Carpentry did an excellent bathroom and closet remodel for me. They listened to my ideas and…read moreconcerns, and made recommendations. They used reliable subcontractors and were honest about the amount of time for the project. They kept in contact and always let us know when they would be here. Morris Carpentry was trustworthy and I would use them again.

We had Frey work on our house on a fairly substantial remodeling project, and I would summarize the…read morework they did as excellent. The project we did remodeled a huge section of our kitchen and dining room building a second story even. They helped us through every step of the project. From the initial design estimates, to iterating on our ideas and providing feedback, to helping select trims and finish, and then building the entire extension. They were always patient with us when we needed more time to think about the project, but they were always immediately responsive when we needed their input. They are certainly a premium contractor, but for a project of that scale, it was not something that we could have ever hoped to accomplish on our own. It certainly made sense for us to pick a excellent contractor who would be prepared for every scenario. And that is what we got with Frey. With a project of this size, I think common knowledge would cause the average person to assume that there would be substantial delays and setbacks. but the entire time we worked with Frey, there from the day they broke ground to the day it was done, they didn't slip a single deadline. Their staff was always incredibly professional. The subcontractors that they worked with were top notch. You could tell that the people who were here working on our home really cared about the project and wanted to make it good and make it right, and they would redo parts of it if they weren't done correctly. we really appreciated the attention to detail. There were many times when I thought that they went above and beyond to help make the remodeling project go smoothly. Notably, they helped move all of our appliances and counter surfaces into our living room so that we could continue to live out of our living room while our entire kitchen was being demoed and remodeled. It wasn't work that they needed to do, but they were more than happy to help. If we ever needed to do another large scale remodeling project, they would be the first people we would call.

Frey submitted an estimate for our residential gutter project that more than doubled average local…read morecost for this work. When I asked him if he could've made a mistake, mixing up our project with that of a much larger house, Zach Peterson ghosted us. Thankfully, we learned up front how Frey treats their customers, before we became one.

My septic system backed up through the floor drain at 7pm on Dec. 30, with a houseful of family…read morestaying overnight. I called and was warmly greeted. Together we diagnosed the problem, a plugged baffle, and I was able to unplug it in just a few minutes without a service call. The experience was phenomenal: cordial, knowledgeable, effective and free -- I offered to make a payment and it was refused. I will never use anyone else for my plumbing and electrical needs.

Kinsman was amazing from start to finish. They came out quickly, were friendly and professional and…read moregot the job done for a fair prize. We will definitely use them again.

I must leave this message about the amazing customer service that my mother received from Pointon H…read more& AC by J.T. Pfaff. My mother had contacted a different HVAC company to come clear her dryer pipe for clogged lint and a bird's nest. It was a constant worry for me that her house was at risk for a dryer fire. When we called the other company in Sept 2025, they said they would be by in a few days to give a quote. They never showed up, never called back. So this week, at my insistence, she called Pointon H & AC. One day later they came to view the situation and give a quote. Instead, J.T. Pfaff saw that the problem was a bird's nest, removed the bird's nest, tested that the pipe was clean, and charged nothing. Even leaving a calendar for my mother, in the Christmas spirit. There can be NO BETTER customer service than was provided by J.T. If you ever need a testimonial for anything, I am offering one for you. Your attention, timeliness, and service were the best and have provided me and my mother with peace of mind that is priceless. Thank you and God Bless You!! J.T. you are an amazing human and I appreciate you so much. --Kristin Reid

Great service and quality repairs. Have always got back to us in a timely manner as far as…read morescheduling and repairs. Very fair pricing on maintaining our HVAC system that the installed in our house over 20 years ago. Highly recommend Pointion Heating for your service needs

Amazing! I cannot say enough about this company! From start to finish has been flawless. They took…read moredown trees, hauled stumps and tree debris away, put in my septic, excavated my lot to perfection . They gave me a price and a time and all was accurate and didn't change! Made my project stress free! Thank you to all who work for Royal excavating. I will add a picture later to show all your great work !

Royal is the best! He did excavation work for my building site, installed a septic system and…read morecreated a gravel driveway. He was nice enough to call me to give me some tips knowing I am not familiar with home construction. I am planning another project that I will again hire Royal for.