I don't usually leave negative reviews, but after my experience with Shields Fireside Hearth &…read moreHome, I feel like I need to share it to help others avoid the frustration I went through. I hired this company to install a fireplace, and from start to finish, it was a frustrating experience. Once I paid the down payment, the company's attitude completely shifted. Cindy, the lady that runs the office, was rude, dismissive, and frankly, condescending. Darin, the owner, "forgot" several commitments that were made during the quoting process, leaving us with an incomplete installation. I ended up having to either finish the work myself or hire other professionals to get the job done right -- including moving electrical, rebuilding the hearth base, and even hiring a roofer to fix the improperly installed chimney collar. This entire process left me feeling misled, overcharged, and really disappointed in the quality of both the service and the professionalism. If you decide to work with this company, make sure you get every single detail in writing and double-check everything. I would not hire them again. Would not recommend.

Ken, Service Technician, provided clear guidance on a chimney repair. He was efficient and a good…read morecommunicator. He followed up on the repair that was made and cared about his work performance. Ken was able to answer questions and provide feedback. He had a great attitude and was a pleasure to work with.

We have used NCC several times for several projects. He is thorough with his estimates, timely…read morewith his schedule, and shares all the details of what is going to do to complete the project. His service is well worth the price! He is a quality handy person, thank you. The best part - Chris does an outstanding job of cleaning up after he is done, very refreshing! I highly recommend NCC for your home repairs, upgrades, or additions. He is very easy to work with!

I had Zobels do my escavating 22 years ago when I built my house, Ray was excellent, I just had…read moreMark and crew dig my foundation, backfill, and make a 24' X 5' high retaining wall out of huge limestone rocks as well as put in a drain basin behind it that drains out under and in front of the wall. They also did final grade as well, again excellent work 20 years later. Craig A. La Valle

Dealt with these people on two separate occasions. Should not have gone back after the first, but…read moreI'm all for second chances. First experience, I was cursed at and given a lesson on what happens to dirt that gets rained on. This was quite informative although quite rude. I needed dirt when it dried not immediately. Needless to say I went elsewhere and was treated like a customer. Now the second time, I did not get cursed at and ordered up the dirt, which I knew would be wet again but announced upon order it had a weeks time to dry if the forecast stuck and supposedly that would work out fine. The day of delivery comes and no dirt. I call. Now this call goes about as well as my first experience, and I'm told I wont get dirt until after the weekend , as if I I were just now ordering this dirt that should already be in my yard because they are too busy. This is why I called ahead of time. Well I had sod coming in on Saturday so thank you very much for the heads up. Now its short notice for anyone else, but I found a way. I cant believe this business has made it this far treating day to day business this way. Never again will I come to this place or anyone associated to them. Found out they were also priced higher then anyone else, so there was a bit of a silver lining. Horrible business. Literally the worst and most unprofessional, unreliable establishment. Not recommended even in an emergency.

We had a pretty good experience with Top Hat, despite some hiccups. We had them install a slate…read moreveneer over our old brick fireplace, as well as install an electric fireplace insert which we purchased from them. We found a veneer in their showroom that we liked. They had a cheaper veneer that looked similar so we ultimately went with that (unfortunately). They installed it in a timely fashion, though there was a miscommunication between the sales rep and the installer, and the corner pieces weren't ordered, and the lack of corner pieces wasn't caught when it was installed, so the veneer was installed without corner pieces and the slate stone was cut flush in the front at the edges. Also, the install was not seamless, there were gaps where you could see the brick below the veneer and it was uneven in places. We contacted Top Hat, and let them know we were not happy! They were very accommodating, and apologetic about the mistake they made. They agreed to remove the old veneer and re-install using the same product. The day of re-installation, we were able to talk directly with their mason, it was determined that the cheap(er) veneer we went with was very flaky and hard to work with (it was a new product that they had not used before) so at his suggestion we upgraded to the higher quality veneer at very small price increase. So int he end they removed the old stuff, and re-installed the new product (with corner pieces), all at no additional cost to us, and now everything looks awesome. We felt their customer service was great, they always kept us in the loop, and strived to keep us happy. Sure they made a mistake initially, but IMO the true test was how they treated us AFTER the mistake, and we felt they were awesome in that regard.

Been looking for a company to do some maintenance on my gas fireplace. Had called 3 other places…read moreand left messages and those places never responded. Top Hat, on the other hand, scheduled service for the next week. They call me day of to confirm schedule and arrived on time. Joe and Tucker cleaned and maintained my fireplace. They corrected some minor issues and gave me some recommendations. Both were friendly and helpful. Would definitely use again.

cfm construction design stay on budget and time done quality work, Communicate with the customer I…read morerecommend this company for your construction projects.

Paid $4000 for a sprinkler system that never worked. Many calls unanswered…read more Finally called and left a message saying we will contest the final $1500 payment on Amex. Funny how then we get a call. But the call was only abusive. Saying that he is busy and if we were as busy as him that we wouldn't have time to make as many calls. Told us to find someone else to fix it And hung up on us. I believe that he does not know how to fix it. Also have a neighbor with the very same experience. Not a good person.

Had Lulich do cleanup, mulch and edging. It looks amazing! Price was right and Dave the owner was…read morevery responsive. Will def use again. Give them a try!

We wanted to have built-in bookcases built on either side of our fireplace. Our house is 110 years…read moreold. Nothing is level. Jeff did an amazing job thinking this project through from beginning to end. He communicates well, always let us know when he was coming and was here on time. Craftsmanship was excellent. I highly recommend this company for any custom work you may need. After a year of dealing with various contractors, good and bad, our experience with him was terrific.

Had the Talented Tradesmen come in to clear a lake lot of 25 trees. They were efficient and…read morerespectful of the lot/neighbors/etc. Took them 1 1/2 days to complete cutting of trees, removing of trees, grinding of stumps, and clean up. All done with a very competitive rate. Would gladly have them back if I had any trees left!

I had them give me a quote which I accepted. Agreement was that work would be within a week…read more Week passed I called them said they were busy but they will get to me the following week. Since then (April early May 2025). I have heard nothing from this company at all. From reading the other review I am guessing this is not an uncommon issue with them. If you don't want the business don't give out quotes.