The staff here makes for quite a horrible experience. I stopped by this so called retirement home…read moreexpecting pleasant vibes and a welcoming staff, instead I got greeted by a lady who acted like I'd broken into Area 51. I didn't even get into the building before I was threatened of trespassing, literally from the parking lot to the front door I couldn't get a single word out before I was swiftly asked to leave. Zero chance I would allow my family to even consider living in a place like this. Not to mention the landscape is extremely unkept and neglected, among other things that are neglected as well.

The overall atmosphere felt disorganized. Staff is not so engaged and it didn't seem like they were…read moreenthusiastic about anything.

Our new home is superb in every way. We love our home with its' friendly residents, all the…read morevarious activities, array of food 12 hours a day, the shuttle service, aesthetics and the people helping us here. The variety of care for us in independent living is an asset.

Very caring people and appreciate the work they do for the families. we highly recommend them to…read moreanyone who is in need of care for their loved one.

My mother-in-law has lived at Copper Springs for 4 years now. She has been very well taken care of…read more The staff has always been pleasant and helpful. The food has always been acceptable and sometimes great. We have been very pleased with her stay there.

BAD MANAGEMENT!!! The managers are absolute garbage. They are dishonest and only care about…read morethemselves. They do not care about residents or staff. They're very self-centered dishonest and underqualified to manage anything. They've made it a toxic workplace and most of the residents don't like them at all. I would not recommend moving into this place unless they got new managers.

Mother stayed here for two weeks. Despite being advertised as a memory care facility, many of the…read moreresidents appeared to be significantly, mentally I'll. Facility is unkept and filthy. Food is sub par. Rooms have no TV and there is little to no activities. Residents wander the halls and many times, attempt to enter your room. Mother was always in a state of fear being here. Would Not Recommend.

BED BUGS!! BED BUGS!! I removed my mother from this facility…read moreafter 9 days because I discovered bed bugs in her room. Here is my story. * upon admission to this facility, my mother was placed in a room for a five day "covid quarantine". She tested negative, has been fully vaccinated and boosted. This room was the first of two rooms, and I saw no evidence of bed bugs in this one. I did, however, quickly discover as I was unpacking her things, and attempting to get her settled ,that they hadn't bothered to clean this room. As I placed her toiletries in the bathroom , I noticed dried urine stains all over the toilet and floor. In retrospect, I should have packed up, and escaped with my mom immediately. But, it was a very difficult decision to place her in memory care , and she was already happily eating the lunch they provided. So I requested the bathroom be cleaned. An exhausted looking housekeeper arrived, and said she would "bleach" the bathroom. As she was "bleaching" the bathroom, I pulled the comforter off of the bed so I could place my mothers comforter in it's place. I then discovered half of a large bug. I hope it was a cricket, but it sure resembled a roach. Again I wanted to bolt, but I'm trying to stay calm. So I request that the sheets be changed. The housekeeper asked if she could just change the "top" sheet and said the bottom one looked "fine". I said I would like all the sheets changed. I even said I would change them myself if she would give me the sheets. She was elderly and looked very tired. * On day eight my mom was moved to a private room. They moved her to this room without me seeing the room, and once I saw the room, I strongly suspected they knew I would refuse the room, if given the chance to see it first. The room was dark. Window was filthy and covered with bird droppings. Carpet had a strong odor of layers and layers of dried urine. No cold water in bathroom sink. Motion sensor not working. I requested these items be fixed ASAP. She was in there two nights, and then I discovered the bed bugs in her bed. I had never seen one before this, but a quick google search confirmed my suspicions. As revolting as this discovery was, the way I was treated by staff was absolutely unacceptable. Rude, condescending, nonchalant , and had no apparent concern that an 89 year old dementia patient was getting eaten alive by bed bugs. I was told by the person "in charge" named "Kim" that my "option" was to LEAVE my mother in the bed bug room over the weekend , and she would "try" to get an exterminator by Monday. I told her she was out of her MIND along with some other opinions, gathered up my mom, and left this DUMP immediately.

Outstanding people. The staff is caring and compassionate. You won't find better people anywhere…read more If there is a weakness, it is in the menu selection. Very questionable. Again, the servers are outstanding. Staff cooperative

We had our mother here and was fully pleased with the quality of care she received. The staff are…read morewonderful and caring. The food offered in their restaurant was delicious when we joined her there a few times. If I had to pick somewhere to provide assisted living for my other family I would certainly go here.

I am here as a and I have been here two days and and blinds have fallen on my mother-in-law…read more He's about hit her in the head and there's green hard on her faucet heads that they still will not fix AC unit is leaking all over the floor in the kitchen And this is a health hazard for the possible slip and fall. But when I called the office they were rude disrespectful and this is to me as a visitor. I can imagine how they speak to the residence. But they told me that she waiting list. I told her what warrants emergency and destruction of personal property because the AC unit is leaking all over her kitchen floor they put a bucket down well if I wasn't here she could have fallen and really hurt herself I am never in all my stars for as much money as she needs to be treated and told this and be put on a waiting list when this is a very serious matter, especially and broke a should be ashamed of themselves in charging these people and treating them like this when they don't deserve this You are taking advantage of people like this. May God have mercy on their soul.

It gives me no pleasure to write this review but I feel it is important to share a recent…read moreexperience. My mother, who is 95 years old, has lived at this facility for the past 3 years. I could write about more than a couple of very negative experiences during this time but I will focus here on this past Sunday's Mother's Day brunch. The brunch itself was okay, the food was neither great but not bad, but when my mother wasn't able to finish her whole piece of salmon, I started putting it in a small container that she brought with her (they refuse to give a "to-go" container) when our server told us that we couldn't take it out! Excuse me! A mediocre brunch that we paid $24.00 a piece for and they would not let us take our half piece of salmon home! I don't blame our server as she is told what to do by management, but I feel that this just wrong and borderline abusive towards the elderly who are easily taken advantage of. Come on Robsons, please do better.

This review is based on the tour only. I am looking for a place for my parents in the future and…read moreLegacy was a very nice tour. They answered all my questions and they were very kind. The facilities seemed clean and well organized.

Relative lived here 2 years and was extremely happy. The caregivers are compassionate and…read moreefficient. Front desk is knowledgeable and friendly. Chelsea and Terri on nursing staff are professional and handle things logically. Cannot say enough about the way my relative and our family were treated at Legacy! Would recommend to residents and caregivers looking for a company that cares. Thank you to everyone who was involved in caring for my family member.

This place is great 5 stars all the way across .. Staff,…read morefacility, cleanliness, facility access (24/7), and most of all the love from everyone.

The place is run like a dictatorship. Nursing is rude and pushy. Most office staff are loud and…read moreappear unprofessional. Nurse coincidentally also runs the facility, which means you have nobody to resolve your issues.