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    Silver Creek Inn

    5.0 (4 reviews)

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    Brookdale Baywood

    Brookdale Baywood

    2.7(16 reviews)
    2.2 mi

    In my line of business, I visit senior living communities all across the valley. Earlier this…read moreweek, I had the opportunity to visit Brookdale Baywood for the first time, and meet Ellie their head of sales. She was very friendly and we had a group meeting or she shared some of the community food which was delicious. There were several residents in around the community when I was there, and they all seemed to be happy and well cared for. The receptionist at the front desk was extremely friendly and helpful, as well as very attentive to everything that was going on around her.

    The one star is for some of the good medical attendants who actually deal with residents, otherwise…read moremy rating would be zero. Given Baywoods high staff turnover, the best, sadly, don't stay long. Baywood is Brookdale's memory care/dementia patient unit. Below are the three major issues I had with them. 1. During the 2 yrs my sister was there (before recently going to a better facility) phone calls to the ward being answered live dropped from 50% at best down to less than 15%. Voicemails or texts requesting a CB for ignored 90% percent of the time. I just had to keep calling (at one point 14 calls over 10 days went unanswered). An understaffing issue, but also management either doesn't know or doesn't care about calls (aren't) handled. Complaints would change things, but only for a day or two. 2. Before she could move, my sister needed a current TB test. Despite me having SEVEN different communications (via phone, vmail or text) with either the medical coordinator or executive director over two business days (Friday & Monday) the test was delayed a day because Baywood tested TWO OF THE WRONG residents before getting to my sister. I wrote this off as incompetence. 3. Saving the worst for last: the day before the move last week, I spoke to the medical coordinator and the executive director, asking both that my sister have her few things packed and be ready to go at 10 a.m., when retired friends of our, both with health issues of their own, would arrive to carry out the move (I live in another state). BUT NEITHER OF THE TWO MOST IMPORTANT managers at Baywood could be bothered to tell anyone on the staff. Rather then leaving shortly after ten, my sister wasn't ready to travel until 11:45! Not understaffing, nor incompetence, this was DELIBERATE NEGLECT AND MALFEASANCE---a way of saying, "Taking your business elsewhere, well, screw you!" As you might imagine, I'm also filing an official complaint with the state. Avoid this greedy, garbage pail company like the plague!

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    Brookdale Baywood - The AMAZING staff welcoming my dad back after a hospital stay. They are so thoughtful!

    The AMAZING staff welcoming my dad back after a hospital stay. They are so thoughtful!

    Brookdale Baywood - Taking at a selfie at Brookdake with my dad

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    Taking at a selfie at Brookdake with my dad

    Silver Creek Inn - retirement_homes - Updated September 2026

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