My daughter and son in-law had problems with their vehicle that broke down, the vehicle was over…read moreconsuming oil, they were told to get a complete oil change and continue to drive it until the oil light came on, to witch it flickered on slightly then it shut off and Brandon told them to drive it until the oil light stayed on continuously to witch the oil light never did yet the engine light came on.well while on vacation they broke down and took the vehicle back to Bourne's because they have a warranty, well the warranty did not cover the engine problem with the over consumption of oil, the service manager Brandon Wright was totally disrespectful and unprofessional to those who called concerning the repairs on the vehicle, they were ill advised to drive around in a vehicle that could potentially cause harm to precious cargo, my children.. and for them to get a rental was like pulling teeth because they were informed that all 30 of their rental cars were being rented out, it took someone else to call the general manager to get them involved and get a rental, now as we speak my son in-law is being told that they will be charged to clear a code??! In my experience with real auto mechanics they never charge to clear a code because real mechanics want to make sure it's not something that has gone faulty... I was going to go to Bourne's to get a newer vehicle for myself because I was told how good they are yet seeing how dishonest the service manager is and how disrespectful to my children and sister in-law because she was the co-signer for the vehicle and knowing that the vehicle was consuming to much oil he should of investigated further to diagnose a problem instead of having them drive in my opinion a death trap. I will be taking my hard earned money to a business that will appreciate their customer's

These people are liars and theives. The finance guy sold us a warranty. Specially said it even…read morecovers the radio. We brought the car in for service, one complaint was the radio. Guess what? Not covered. None of our complaints were covered. Also he told us "we have a bunch of loaner cars. Then it was " well...all of our loaner cars are tied up". When we purchased the care it took them WEEKS to correct an oil leak. Seriously....go somewhere else.

We purchased a 2003 Chevy SSR last week. Derek, the owner and Eric, the GM were friendly,…read moreknowledgeable and proactive. They truly care about their customers. Trustworthy and professional. We took the car in for inspection and found that the compressor and condenser for the A/C failed. Emailed Eric immediately. He got back to us right away, told my husband they would order the compressor/condenser and replace it. Parts should be in next week. How many dealerships, wholesalers, would stand behind their reputation? This is the only one we know of. Would absolutely go back and purchase another vehicle. Highly recommend. Thank you Derek and Eric for being honest and not the typical "car salesman" mentality. Great customer service!!! Trustworthy, no hassle.

Just bought a 2013 Mazda3. Very good experience. Price was fair. Price for my trade was fair and…read moregot a good rate on the financing. Derek and Lisa were great to work with. Friendly, professional and efficient. This place has a great reputation locally and I found that reputation to be well deserved. Highly recommend.

I've bought one SUV here, and the overall experience was just fine. I'm in and out under ninety…read moreminutes. No complaints. I had a car I was trading in, and the deal really worked out in my favor. Quick Lane service center is also top shelf too! Literally, quick service, no nonsense, and in and out. The thing is, I've seen folks just show up for an inspection sticker or oil change without a booking/reservation, and get shooed away because the place is booked and busy. Folks... if you book in advance it is easy peasy. Great service. Clean waiting area and bathroom. Plenty of coffee and water. Very nice and friendly staff. No negatives whatsoever. HWP 18NOV2025

Went in for an oil change. When did an oil change get to be over $100 for a basic f150. That aside…read more Pleasant and helpful. Took a bit longer than promised, but still ok. Although what seems like a minor error, might really expose a bit of a scam. I got the report back after the service. Has a huge amount of items they are supposed to check. They listed "mechanic inspected and recommends replacing the cabin air filter" ..ok seems reasonable..until you realize that model of truck does NOT have a cabin air filter! So are they idiots or scammed? Recommended something that does not exist? This shines a light on the question, if they didn't check this phantom part, what else did they not inspect? Makes me wonder if they just change the oil and just check off the check list randomly. So much for earning the value of a $100+ LOF. Yes it seems minor, but what else are they skimping on? Do better. Car dealers have a bad reputation. Service like this supports the stereotype.

This is our 2nd car in 3 months we have bought from Furnace Brook. Unfortunately my daughter was…read morerear ended and her car was totaled so back we came. This time around has been just as easy as the 1st time. I highly recommend this dealership for anyone looking to get a used vehicle.

very nice people, easy to talk to and reasonable, super Helpful even after I bought the car, 10/10 ‍read more

purchased the car two months ago paid all the fees and taxes and they have not register or paid the…read moresales tax to com of ma and refuse to register the car with m,r v. DOnot deal with avon under any conditions very unprofessional and seedy operation

Robert Resende is by far the worst salesman I have ever worked with. Bought a car from him was…read morepromised the car on a certain day which never happened, he promised to reimburse me for my rental for the extra days which never happened. Not even 24 hours after receiving the car it breaks down, he tells me to bring it in Monday, then proceeds to tell me to bring it to the mechanic myself because he's busy. This is my second time buying s car from this joke of a place. Lesson learned. Don't do business here!!!

If I could've given 0 stars I would! DO NOT - I REPEAT ABSOLUTELY DO NOTTTTTT PURCHASE A VEHICLE…read moreHERE! I foolishly bought a 2012 Chevy equinox with around 78k miles (what I was hoping would be my secondary work vehicle) from here in May. I've not only put more miles on it driving back to Lux for repairs than I have using it for work, but I've also taken off more time in the last month than I have in the last 2 years! Within the first few days there was a loud sound whenever I put on the a/c. Brought it back for repairs (1 1/2 days with no car and 1 1/2 days off work. When I picked it up, Ron swore it was fixed. The noise started happening again on my way home .. while the a/c was OFF! I called him back and had to plan for another time during the week to take off work and drop the car back off to him. The next week, same thing 2 days with no car and another 2 days out of work. Got the car back for the second time and not only was my gas tank left of EMPTY but the noise was STILL PERSISTING! Now even louder than before & still when the a/c was both on AND off. Ron gave me some receipts that looked forged and insisted he replaced even more parts than just the tensioner belt. He tried to assure me that although the noise is still happening, it's safe to drive and the belt won't break. WHO THE HELL WANTS A VEHICLE THAT MAKES ANY TYPE OF BAD NOISE?! I asked him about my empty gas tank & why he was driving around in my car to begin with, to which he BLATANTLY LIED TO ME & stated he put 10$ in my tank..Yet I just picked it up on E?! What Ron didn't know was that I had replaced the original gas cap with one that locks with a single KEY! Therefore, there's no possible way he could have have put any gas in my gas tank! I never left the key with him. BE AWARE, THIS GUY IS A LIAR!! So again, I had to take 3 more days off work and go without a vehicle for another 3. While waiting for the day to drop the car back off, my key (the ONLY ONE I was given) got stuck in the ignition and would not come out or allow me to the car off completely. I called Ron.. he said he'd be at the shop in a few hours! Was he kidding me?! My battery would've died if I waited HOURS! He then instructed me to go to the garage he uses for all his cars, located in Brockton. I stood outside for 2 1/2 hours in 80 degree weather because this "mechanic" had a sitting room full of hoarded junk instead of somewhere for customers to wait. Eventually there was a small group of 5-6 people waiting in the parking lot out front. We are now on the 3rd attempt to fix this vehicle. Ron just texted me stating "I have a letter from the car place saying the noise is normal" !! All and all, this guy is a grimy dishonest sneaky crook.. DO NOT PURCHASE ANYTHING HERE!!!!!!

Upstanding dealership would suggest this to anyone looking for an affordable price. A car that is…read morereliable and when your dealing with Ron tell him Jonathan sent you because Ron is a absolutely great and is willing to find exactly what your looking for at a great price!

Bought a 2025 Camry from Copeland Toyota. It was a good deal on both the sales price and trade-in…read more The team is friendly; professional and got me in and out of the dealership quickly. Would definitely recommend Copeland!

Scheduled an appointment online to test drive a couple vehicles, upon arrival no one was aware of…read morethe appointment at all. The salesman took over during the test drive after I stalled a manual GR86 on an incline a few times, the salesman proceeded to burn the clutch to death because he was way over-revving the engine while shifting and moving from a stop. Like it was so bad you could smell the clutch burning and people walking on the street were looking over, it was very hard to watch. After getting back to the store the salesman then blamed me and basically told me to leave, would not even talk financials about the car or let me see any other vehicles. Trevor Hoffman, young kid very unfriendly and unprofessional. Car was gold certified but has audible rattling noise while driving, and a ridiculously loud modified exhaust. Would not trust a saleperson here or their service team if that car was deemed certified in its condition.

This place is deceiving and will manipulate you and make you feel comfortable and then act shocked…read morewhen the car you want to buy doesn't pas inspection!! My mom originally came to CarBidz alone and checked out some cars until she found one she loved so I returned with her since it's a 45 minute drive we want to make sure she liked what she saw online before I tagged along to make sure she was taken advantage of. Well I'm glad I came because she was looking at a 2010 Mazda with 121,000 which apparently will pass inspection if you take it to a shop the owner knows!! Well I asked to take it to a local shop which uses Massachusetts equipment and charges the same price as every legit place does unlike Paul McDermott who suggested we pay a shop he knows $20 bucks and it will totally pass. Well I took it to O'Brien car care who did not pass it and suggested not to buy it because there was so many hidden problems like someone had cleared the check engine light but never fixed the problem and yes you can read that. Bobby at O'Brien car care said he would not buy it because all the problems and the smoke filled cabin air filter with a air freshener someone had stuffed in there to mask the smell. I returned to CarBidz and Paul acted as if he had never heard of the codes and has never seen something pass in the last 35 years and was shocked and just laughed in my face about me paying $55 dollars because now he can fix it on his own and he doesn't have to pay the fees. This guy is a crook and he knows it and is out for the quick buck and didn't care they my 67 year old mom was gonna buy a car that was gonna fail inspection who has COPD but a car with old smoke but hidden... you have been warned.

Great customer service. Paul is very communicative and didn't make any attempt to pressure or…read moreconvince me into a sale. Cars seem to be good quality and at good prices. I'll be looking here next time I'm in the market for a used car.

I am the "sister" in Frank J's review. Darryl Davis was…read moreexceptional. I sent my brother to get some information on some cars we had looked at after hours. Darryl helped him and sent him the information requested. My brother spoke very highly of Darryl so the next day we went together to test out some cars. I knew once I met Darryl, I was in the right place. We took a couple of cars for a ride, not once did I feel pressure to make a selection. I do want to say my plan going in was to take my time and not jump on the first car I liked, well, that didn't work I bought a car, mostly because I felt ver secure in the process and the car. After Darryl I was sent to talk with Angel Cruz, the finance manager. After talking with Angel, I knew I was going to be fine in my decision. Angel was very nice and personable, took the time to explain and answer and questions that I had. I have been a "Chevy" girl for a long time, I changed because of my experience with this group. Not as poetic as Frank's but the message is the same.

This was shared with me today…read more Ladies, never go to the Nissan 24 dealership in Brockton alone, and never hand over your keys without a backup set. I was subjected to a predatory "bait and switch" and held against my will after hours. I negotiated a written deal for a 2025 Nissan Armada with salesman Jonathan Thomas and manager Joel for $65,150. After they pressured me to post a 5-star Google review, they brought out the final paperwork with the price hiked by $4,410, plus nearly $2,500 in hidden fees (Zurich Shield and Security Guard) we never discussed. When I called out the "error," they admitted they changed the negotiated price of the vehicle. It was after closing; I was the only woman in the building with four men. They refused to return the keys to my trade-in vehicle, effectively trapping me there to force a sale. The manager repeatedly called me "sweetheart" in a patronizing attempt to dismiss my concerns. I had to repeatedly demand my own property back (car keys) before fleeing to the Brockton Police Department to report the incident. These particular associates at Nissan 24 are dishonest and predatory. Share this to protect others from these tactics.