This hotel has 1000% exceeded my expectations. Not only is this hotel really cute, clean and modern (they recently had a multi-million euro renovation) but the customer service is BY FAR the most genuine, personalized, friendly and professional I have ever experienced.
My family had an unexpected emergency while vacationing in Barcelona, and being Americans not knowing the language or system, the director of the hotel assigned one of their multi-lingual staff to be our personal translator at various government agencies to quickly and efficiently take care of some sensitive personal business. I tell you, this was an unbelievable act of generosity and care that the hotel did NOT have to do.
Not only was the director kind and generous, but the entire staff! From the cleaning ladies, to the cooks in the kitchen and front desk, EVERYONE was caring, friendly, and kind.
Okay, enough about their hospitality (BUT WOW, I cannot express how unbelievable they were towards us), but this hotel is in a great location. It's in the "theatre district" of Barcelona and there was a bunch of tapa bars in the area too. It's much easier for me to recap so....
Pros:
-Super close to the metro (there's an entrance across the street from the hotel), it was only 2 stops away from Las Ramblas - the main shopping and market area (touristy but cool!).
-Great all you can eat breakfast buffet. The breads, frittata and coffee machine was my faves
-very clean hotel, simple, newer and modern. The beds are memory foam variety too.
-Free Wi-Fi
-One of the closer hotels to the cruise ship port
-Great water pressure in the shower!!!!
Cons:
-the Wi-Fi in the room we were in was weak and would drop us often. but this room was in the back, first floor patio area, so basically we were blocked off by buildings. the Wi-Fi in the lobby is super strong and probably those rooms closest to it
-the step in shower floor was really slippery! It was an great shower but I found myself having to be really careful in there. read more