I've had reason to utilize IHS @ San Diego, Chula Vista, and Poway on a number of occasions. Each…read morevisit - inc. yesterday's @ San Diego - was easy to schedule, and the staff with whom I interacted were uniformly friendly, helpful, and professional. Further, the results are usually accessible within a few days of the exam on their website. Whenever I need medical imaging, I always request my medical physician to order it via IHS.

looks as if my original review got deleted?…read more its ok i suppose? i will now rewrite up my experience when i went here for my mri. i got to the building early as requested, i used the ipad thing to proof that i am there? after so, a woman got in and she signed in that she was also there that i do not know how she was seen before me. i finally got my mri done by 9:50... i got a text message saying that my mri is supposed to be by 8:10. now from 8:10 to 9:50 a tad bit over am hour, yet during before i was seen i was already agitated because i was there at the time supposed to be there by, knowing that an mri does not take a full hour to be done. i was so agitated earlier i believe that is because of this tbi that i am fighting through out. to be a tad bit kinder, i understand that a lot of other peoples are more important than me? which i have learned that a lot of dosabled people just gets pushed to the side that we are kust expendable

This place is amazing. They have the best technicians and great customer service. I would go here…read moreall the time.

A absolutely horrible experience. my first appointment was canceled due to the machine broken,…read moresecond appointment I arrived 7:40 in the morning for my 8am appointment. sat outside and waited a lady came out and says the machineis down again. I had already fasted and this was my second appointment this is not Protocol, no one called me to say the machine was down, an example of people not doing their job! A simple phone call would have helped.

I had a very active childhood which has lead to my current conundrum...my body is getting back at…read moreme for all of the stupid things i did to and with it for several decades. Oh so many injuries have caught up with me. I've been to multiple Imaging Healthcare locations over the years but this is my preferred one. The staff has changed many times in that duration but the quality of care has not. The front desk person always greets you when you arrive and verifies that you have completed the necessary online check-in process. The wait times always vary but I've never waited an exorbitant amount of time for my appointment. The technicians have dealt with have always been polite and professional and most are quite friendly. I prefer to get imaging here because all doctors and clinics are able to pull scans and reports even old ones from one place. I do not need to get access or copies for follow ups or new doctors.

One-Star Review: Unprofessional Staff and Abusive Managerial Follow-Up…read more I am filing this review due to two distinct failures at the 3939 Ruffin Road, San Diego location. 1. Staff Misconduct: On May 6th, I witnessed a receptionist treating an elderly, disabled patient in a highly disrespectful and dismissive manner. The behavior was abusive and unacceptable, prompting me to file a formal complaint. 2. Managerial Misconduct (Regional Manager Michelle): The follow-up from the Regional Manager, "Michelle," was worse than the initial incident. When I called back to express dissatisfaction with her flat, initial handling, she: Called me by the wrong name ("Paul"). Explicitly minimized the witnessed abuse, claiming it was just my "mistaken perception" because the patient "had no issues." Became unprofessional, agitated, and volatile when I challenged her "damage control" tactics, accusing me of "talking over her." Tauntingly encouraged me to escalate the complaint to corporate. Conclusion: This experience shows a fundamental failure in customer service, from the front desk to executive management. Regional Manager Michelle's behavior confirms a culture of minimizing patient concerns and protecting poor behavior. I have escalated this complaint to the corporate office and strongly advise caution if you plan to use this facility.

I'm always amazed at the quality of those people employed here. Especially those I've dealt with…read moreat any front desk to those on the phones. Of course, we all put a lot of trust and faith that the care we receive from the doctors to always be the best. But remember, they're licensed to practice medicine! As much as we hope for a miracle cure & or a quick resolution to our health problems - we just have to have faith.

My son was referred last week by his pediatrician to see the podiatrist. Within about 20 minutes…read moreof leaving his appointment the podiatrist office called me to schedule his appointment. I have never had a referral happen so quickly! They had an appointment available Monday morning. Check in was quick and easy, done in just over a minute. We were called in at the appointment time. The nurse asked some questions and looked at my son's toe that was giving him some trouble. She advised what she though the treatment options would be. Dr. Thomas came in just a couple minutes later and said the same thing the nurse did. He gave us our options. I made a decision but my son was very scare of the shot and the procedure. Dr. Thomas was amazingly patient while my son had his freak out. He remained calm and tried to help me to get my son to understand what needed to be done and why. This took a good 15 minutes, but in the end Dr. Thomas did the procedure. It was over pretty quickly and my son became interested in the procedure. He answered all my son's questions about what he was doing, what tools he used, anything my son was curious about. I am truly shocked at how nice the nurse and Dr. Curt Thomas were. The fact they were also able to do this same day was more than appreciated. I really can't think of anything that could have been better. Thank you Dr. Thomas and care team!

This place is an awesome place to go if you have any chronic knee issues. Alexis is one of the most…read moregenerous workers there, she is very polite, generous, and caring. She is exactly what every business needs. She is very professional and makes my appointment much more notable with her generosity. Thank you for so much kindness in the world Alexis.

Regarding Bio Solutions Research in La Mesa, 5565 Grossmont Center Dr. (I was a client research…read moreparticipant in their El Cajon research facility also run by Mohamed Hakim). This is a VERY PETTY operation. I was promised $50 for the initial appointment..and after spending almost 3 hours there, answering questions, a physical, preparing a myriad of forms...they only gave me $20..said that was "the best they could do." They refuse, and continue to refuse, to pay me the full amount THEY PROMISED. Their word is no good..proceed with caution...they don't care about you...just how to make money and screw people.

I recently had an MRI, and my experience was truly wonderful, thanks to Jacob, the technician. He…read moremade me feel comfortable and at ease from the very beginning, helping to ease my anxiety. Jacob was not only professional and pleasant, but he also provided me with reassurance and highlighted that there are multiple options available, making sure I knew that an open MRI wasn't my only choice. His compassion and dedication truly made a difference, and I am so grateful for his support.

Staff very nice, but no secure area for your belongings. "Locker" had no lock on it and the "box"…read morecould just be picked up and walked away with. . Very lightweight so called "locker" and not secure at all.Do not take any valuables into your appointment. More importantly, my MRI resulted in some images not being captured that should have been included in the region ordered. Follow up on this is taking too long and calls are not being returned. This is information I need for my treatment!! No reason that I know of not to have images for T12/L1, L1/L2, L2/L3, L3/L4 and L5/S1, but nothing showing up for L4/L5??

KAISER PERMANENTE @ LA MESA…read more Parking is available in the guest parking garage, and it wasn't busy at all, especially since my friend and I arrived around 7:00 AM on a Tuesday morning. She had a 7:30 AM appointment for bloodwork, so the timing worked out perfectly. We went through urgent care first and then headed upstairs, where there were only about two people ahead of us. Even so, the line moved quickly. The blood test required a $40 out-of-pocket copay. After checking in, we sat in the waiting room for about 20 minutes. There were quite a few people getting bloodwork done that morning, but everything was still very efficient. Once my friend was called in, the actual blood draw took maybe five minutes, it was super quick and smooth. The staff was extremely friendly and caring, and the quality of care felt excellent overall. Everyone we interacted with was kind and welcoming. The facility itself seemed recently renovated, and I really loved the views from the building. This area is definitely popular, but despite that, parking was easy and people were very courteous throughout the visit.

I was so impressed with everyone I dealt with. Reception, Nurses, Doctors, all very friendly and…read moreefficient. I am raving about Kaiser to anyone who will listen. I give it five stars but I could easily give it six.

This was my first time in urgent care ever. The place was clean, it looked new and staff was…read morefriendly. It's nice that you have the option to do a video call, make an appointment or just a walk in. The visit was straightforward (I had a sore throat, tonsil and ears were hurting). I did asked how long was for a walk in and said about an hour or more then I asked for appointments she sad also about an hour "but hopefully less" which made me think what was the point of making an appointment. I was there for an hour BUT from check in to discharged.... sooo it was not so bad but I was expected to wait to be seen after an hour when she said that. I hope they would give priority to their appointments and see them in a timely manner. Another thing ... I understand that for me it worked out because it was a sore throat but I was still expecting to physically see a physician. I wanted to go in person so they can check me in person, touch my neck, parotid glands, check my ears and check my throat but instead I was talking to the physician through a screen. If I knew that was going to be the case I would have just scheduled a video call and waited comfortably in my house. Talking to the physician took 5min, not super friendly but like I said maybe my case was straightforward. Everyone else was super friendly and explained everything. They did explain they do have a physician there but it depends on patients needs if they need to see them physically or it could be something over the video call so that is helping everyone kinda move faster but still... waiting time for appointments are an hour. Not cool Overall I would go back to Marque urgent care and I would recommend it. Hopefully they can improve their waiting times.

This place needs to work on their price transparency and follow up! I came in for a wrist injury…read moreand was told the total was $160 with my insurance, which I paid for in person, but then weeks later I'm hit with another large bill in the mail afterwards! On top of that, they didn't give me the orthopedic referral that was promised and that I needed, so I had to pay an extra $80 for another separate appointment with my primary HCP. Marque Urgent Care had the opportunity to make my injury less stressful, and my pathway to healing easier, and they dropped the ball. I won't be back. Side note: the staff and physician were all very nice. And the facility is clean. But inaccurate pricing / unexpected charges are deal breakers :(

I had to take a disabled person in to get blood work done. Isabella and Christian were extremely…read morepolite and professional. It is a very busy site and the two of them were working very hard to get patients attended to. I had a lot of questions and they answered all as asked. The person I took in is not an easy stick, but Christian was very careful, patient, and successful in accomplishing the task at hand. Thank you for hiring quality staff. It is appreciated.

The red hair phlebotomist is horrible at drawing blood. She is always in a hurry & seems annoyed at…read moreeverything. She did my blood draw wrong then said " it didn't work" after the painful poke, she was fishing around for the vein. My forearm ended up swelling for 2 days. I filed 2 complaints, and heard nothing back from anyone. I would not recommend getting a blood draw from quest.