I've had reason to utilize IHS @ San Diego, Chula Vista, and Poway on a number of occasions. Each…read morevisit - inc. yesterday's @ San Diego - was easy to schedule, and the staff with whom I interacted were uniformly friendly, helpful, and professional. Further, the results are usually accessible within a few days of the exam on their website. Whenever I need medical imaging, I always request my medical physician to order it via IHS.

looks as if my original review got deleted?…read more its ok i suppose? i will now rewrite up my experience when i went here for my mri. i got to the building early as requested, i used the ipad thing to proof that i am there? after so, a woman got in and she signed in that she was also there that i do not know how she was seen before me. i finally got my mri done by 9:50... i got a text message saying that my mri is supposed to be by 8:10. now from 8:10 to 9:50 a tad bit over am hour, yet during before i was seen i was already agitated because i was there at the time supposed to be there by, knowing that an mri does not take a full hour to be done. i was so agitated earlier i believe that is because of this tbi that i am fighting through out. to be a tad bit kinder, i understand that a lot of other peoples are more important than me? which i have learned that a lot of dosabled people just gets pushed to the side that we are kust expendable

I had a very active childhood which has lead to my current conundrum...my body is getting back at…read moreme for all of the stupid things i did to and with it for several decades. Oh so many injuries have caught up with me. I've been to multiple Imaging Healthcare locations over the years but this is my preferred one. The staff has changed many times in that duration but the quality of care has not. The front desk person always greets you when you arrive and verifies that you have completed the necessary online check-in process. The wait times always vary but I've never waited an exorbitant amount of time for my appointment. The technicians have dealt with have always been polite and professional and most are quite friendly. I prefer to get imaging here because all doctors and clinics are able to pull scans and reports even old ones from one place. I do not need to get access or copies for follow ups or new doctors.

One-Star Review: Unprofessional Staff and Abusive Managerial Follow-Up…read more I am filing this review due to two distinct failures at the 3939 Ruffin Road, San Diego location. 1. Staff Misconduct: On May 6th, I witnessed a receptionist treating an elderly, disabled patient in a highly disrespectful and dismissive manner. The behavior was abusive and unacceptable, prompting me to file a formal complaint. 2. Managerial Misconduct (Regional Manager Michelle): The follow-up from the Regional Manager, "Michelle," was worse than the initial incident. When I called back to express dissatisfaction with her flat, initial handling, she: Called me by the wrong name ("Paul"). Explicitly minimized the witnessed abuse, claiming it was just my "mistaken perception" because the patient "had no issues." Became unprofessional, agitated, and volatile when I challenged her "damage control" tactics, accusing me of "talking over her." Tauntingly encouraged me to escalate the complaint to corporate. Conclusion: This experience shows a fundamental failure in customer service, from the front desk to executive management. Regional Manager Michelle's behavior confirms a culture of minimizing patient concerns and protecting poor behavior. I have escalated this complaint to the corporate office and strongly advise caution if you plan to use this facility.

This is a great place!…read more I was originally scheduled for three different appointments in different weeks in December which is a real inconvenience for me walking 20 minutes back-and-forth to the clinic on 4060 Fairmont Ave. When I checked in I was delighted that MEAZA, The x-ray specialist said we could do it all that afternoon! She is ultra professional, when I asked questions she told me what was going on, and I couldn't ask for better service. Also, I want to shout out some prayers for the office staff who made it very easy to sign in and check my insurance. Those were three young woman Maria, Roberta, and Priscilla.

Sharon was extremely disrespectful to my wife while I was waiting outside to get her mammogram…read moredone. Sharon and another nurse were talking outside the room my wife was in and I overheard Sharon's frustration to my wife's concern about what breast she felt the mass in vs. what Breast the radiologist saw the mass in. And I quote "Jesus Christ these people" Sharon scoffed as she walked towards my wife's imaging room (on her way to try to clear things up.) very disappointed in the lack of respect coming from a healthcare facility

Booking and check in process is easy cheesy. Login through their portal, create account, answer…read morequestionnaires and make payment were very easy to follow. They send reminder and check in texts to help guide you each step of the way. Parking lot was easy to access, as was the entrance to the facility. Front office staff greeted upon arrival, very friendly and professional. The imaging specialist was absolutely fabulous, very friendly, professional, and caring. They walked me through the whole procedure, and ensured I was comfortable throughout. They followed up with expected results timeline and checkout. Overall smooth process! Office staff is friendly, waiting room is spacious and very clean,

First off they made me book 2 seperate appointments for my mri one 10/1 and another 10/2 would not…read moredo both in the same day. Both times i had very high co pay despite my insurance being billed for more than $5,000. Fast forward to now a month later i received another bill for $325 which i already paid in their office. When i called they said both payments went toward 1 mri which makes no sense i paid $325 for the first one it had contrast and $213 for the second as it didn't have additional contrast imaging. So due to them booking me on 2 seperate days they made a billing mistake. Now when i called i get some guy in a foreign country who can't help me. Run from this place go anywhere else. The care was also awful i was told the procedure would take 15 minutes they shoved me in the tube for almost an hour. Said it was my fault because i was breathing too much. Go anywhere else.!!

I came to this location towards the end of the day as a walk in because I was struggling to get…read moreauthorization for an anxiety medication refill over the phone, before I leave for a 10 day vacation in 4 days. Laura (PSR) and Isabel (PSR coordinator) saw me in distress and very kindly helped me see a provider almost immediately. I didn't have to wait long at all, and I really appreciated their patient and helpful demeanor. I truly felt taken care of and I am so grateful for them, as well as the nursing staff and provider who saw me.

Super crowded, parking lot very limited, you have to figure out which lines you need to stand on,…read moresince there are at least 3 different services here from women health to adult clinic and something else, at least you can get an appointment here, and hopefully they won't be canceled like some of the reviews I read. Well, I landed one appointment in 2 more weeks which is the earliest one. So far all the appointments for my wife are kept and scheduled ahead of time, but be aware that each visit you will see a different person, nurse, doctor, practitioner due to the nature of this program. You don't have to come super early because unlike other clinics they won't see you early until it's your time, so avoid waiting in the lobby for too long

Horrible experience, Go elsewhere This business should FIRE…read moreTHE ADMINISTRATION STAFF. The attending receptionist can care less for the patients she engages at the front desk. Pathetic people skills One week later and the referring physician is still waiting for An X-ray result. no one cares when you call there Rude customer service person answering the referring physician line and hung up Operator says They are aware of their bad reviews on yelp They do not participate in digital records service like other imaging centers. Go to Carlsbad Imaging Instead.

San Diego Imaging cut the number of lobby reception staff to 1 or 2 people -- far fewer than needed…read morefor very busy practice! SDI now adds an additional lobby "wait line" marked by an unstaffed podium. Prepare to wait in line with other ill, disabled patients & family 5 to 10 min just to check in -- after you arrive at lobby! Reception staff always on the run, answering phones, faxing results, checking in pts, "I'll be right with you . . ." Formerly welcoming, they're now overworked, stressed -- "just business . . ." Pts/family see what's happened and try to be helpful. SDI customer service now crippled by unhelpful, unwise, purposeful degradation of reception service -- to add to already rich SDI profits? Sick patients/family coming for help should not have to help SDI staff to be able to function comfortably at their jobs and to work in a pleasant healthcare work environment. One can only hope SDI Administrators and Physicians take note . . . At some point pts and MD referrers will vote with their feet!

I had never had an MRI prior to my visit with Axos. I had always heard horror stories of how…read moreuncomfortable the process is, but I was pleasantly surprised. Scheduling was easy and the staff was not only incredibly friendly and helpful over the phone, but my MRI technician walked me through every step of the scanning process and made it less scary. This place is great and I would recommend to anyone who is in need of a scan.

When I parked here at Axos Imaging, I was very concerned. This place is under construction and not…read morevery appealing. However, when you walk in and are greeted by Alex and Andrea at the front, you can start to relax. The reception area is small, but clean and quiet. They have coffee and water available while you wait. These were the receptionists who were helping navigate this appointment around my work schedule and they were successful! Jennifer was the MRI tech who did my MRI and she was awesome. Friendly, descriptive, patient and explained this entire process to me thoroughly. I had no issues getting this MRI done. Super easy and no headache.

I recently had an MRI, and my experience was truly wonderful, thanks to Jacob, the technician. He…read moremade me feel comfortable and at ease from the very beginning, helping to ease my anxiety. Jacob was not only professional and pleasant, but he also provided me with reassurance and highlighted that there are multiple options available, making sure I knew that an open MRI wasn't my only choice. His compassion and dedication truly made a difference, and I am so grateful for his support.

Staff very nice, but no secure area for your belongings. "Locker" had no lock on it and the "box"…read morecould just be picked up and walked away with. . Very lightweight so called "locker" and not secure at all.Do not take any valuables into your appointment. More importantly, my MRI resulted in some images not being captured that should have been included in the region ordered. Follow up on this is taking too long and calls are not being returned. This is information I need for my treatment!! No reason that I know of not to have images for T12/L1, L1/L2, L2/L3, L3/L4 and L5/S1, but nothing showing up for L4/L5??

I must have hit the jackpot because my experience was incredible. I walked up at 7:45 and stood in…read morea line, 7th place, checked in on the kiosk, sat down, got called within 30 mins, paid, pee'd, blood drawn, and out within an hour. It seemed to me everyone was a walk in, maybe that's why there's no appts for weeks? Not sure. The staff was wonderful, they got my vein in the first shot (which is rare for my dehydrated @$$). It's a small and chaotic office but they have a system down. I think the determining factor is what time you show up. Godspeed people.

Scheduled an appt thru their system and when I went in for my appt time, they didn't have me…read morescheduled. They were rude, completely unaccommodating & offered zero explanation as to why the system messed up my appt. The office was filthy and waiting room was uncomfortably crowded. The women at the counter are anything but helpful and look miserable. I would give negative stars if I could! Actually thankful my appt got screwed up because I wouldn't trust this facility with my toenail clippings.