On October 8, 2026, Thursday at 1 PM I had a follow-up appointment and the Lab Test Results Office…read moreVisit with Dr. Cistrone. This is my (third) Office Visit at IWC Primary Care. I received Free Uber Ride Round Trip Transportation from my medical insurance company. These rides are only approved for their patients Medical Conditions. I was picked ip from my home early at 12:15 PM. The drivers name was Nicholas. Nicolas's car is a dark gray Honda SUV. Nicolas turned on the air conditioning inside his car full blast and I told him THANK YOU! Then Nicolas took the freeway entrance and he arrived at the Sharp Medical Center Building at 12:35 PM. I walked to the front double doors and walked into this hallway. The first office on the right said IWC Primary Care Center. I walked into the front door and I was the only person in the waiting room at 12:35 PM that day. I checked myself in with Marisol and Racine these 2 medical office specialists. Then I sat down in one of their comfortable chairs and waited 25 minutes for my name to be called to be taken to the exam room. Grady their office manager greeted me with a warm smile and he told me that last time I complained that I was as put on hold for 30 minutes and no one responded back to my call for me to set up a new appointment with one of their nurse practitioners. Grady apologized for me having to wait a long time. Afterwards, Grady said he hired a Phone Call Navigator who calls all of their patients on separate days and asks each person How they are feeling that date? Then if that patient is feeling sick, this phone employee set up an appointment with one of their doctors at a future date. I thanked Grady the office manager for resolving my phone issue. At 12:50 PM, my name was called my Marisol. Marisol escorted me to the back area to this one Exam Room. I sat in the exam room waiting about 10 minutes for Dr. Cistrone to come to the exam room to give me my Blood Test Results I had taken in their office 2 weeks ago. Also, Dr. Cistrone will discuss with me about my progress with my Cellulites Infection . I have a Wound Nurse that cones over to my house twice a week to clean my wound and to change my bandage. On the days Eleanor the Wound Nurse isn't working those days , it's my responsibility to clean and bandage up my own left arm for my Cellulitis Infection once a day every day, I definitely have been doing this every single day. My Cellulitis Infection is healing great. There were lots of blisters on my left arm where my wound was located at but now those boosters have healed . I only see scabs all over my wound area and dried up skin where the skin has recovered by growing new skin over the area where my blisters were located at. My skin is itchy at the site where my wound is healing very quickly now. The medical assistant came inside the exam room and she took my blood pressure My blood pressure was a good reading. It was 122/87 my pulse was 78. Then she left the exam room. Dr. Cistrone knocked first, then she opened up the exam room door. This was my first time meeting Dr. Cistrone. Dr. Cistrone was very professional, caring and helpful to me regarding giving me my Blood Test Results. Dr. Cistrone said my Blood Test Results showed I am a little low on Iron. I need to be prescribed Iron Pills. It is required for me to take one Iron pill with half a glass of orange juice every other day before I eat my breakfast. Dr. Cistrone said she will write me a prescription for one bottle of Iron Pills and I can pick them up the same day in the later evening at 5 PM at the local Walmart Pharmacy. I said Thank You. Dr. Cistrone removed the old bandage from my left arm and removed the mesh bandage too. Dr. Cistrone said that Eleanor is doing a great job as my Wound Nurse . I said thank you, Then Dr. Cistrone cleansed my Wound with a wound cleaner. She sprayed warm water on my wound then rinsed my wound off throughly. Then Dr. Cistrone applied a thin layer of Petroleum Jelly to my wound area. She then used the white mesh gauze to cover up my Cellulitis Infection. The final step, Dr. Cistrone applied the Brown Gauze Bandage around the white mesh gauze until the brown gauze tape was completely covered up my Wound Area. I told Dr. Cistrone that she also did a wonderful work on cleaning up and bandaging up my left arm. Dr. Cistrone set up an Appointment with me to come back to see her in January 7, 2027 for their Lab Test in me taking Iron Supplements. I was very pleased to meet and receive quality care from Dr. Cistrone. Plus their office manager Grady was very nice and helpful to me. Everyone who works in their IWC Primary Care Office are a very caring Medical Team, I definitely recommend them!

This office has treated me like a criminal trying to evade responsibility and it feels extremely…read moredehumanizing. I had done lab work earlier in the year and since my practitioner never reached out to me, I scheduled a phone appt to review my labs. My phone appointment was scheduled for Friday, 7/24. When the appt came, I was blindsided by a woman on the phone telling me that I had an outstanding with the office for visits dating back to September of 2025. I asked why I had never received a single invoice and was not given a clear answer. I was then transferred to a man who stated that he represented the billing department and I asked him the same questions about never receiving an invoice (not by mail, email or the patient portal), why the office would hit me with a bill for over $300 with services from 10 months ago when I had never received a single invoice up to this point. He did not give a clear answer but stated instead that it was due to my insurance deductible. I completely understand how my insurance works because I've had it for years with no changes. He stated that as a courtesy, he could "settle" my bill for $150. I had no idea that I was being asked to settle a debt, when all of sudden it seemed that I was on the phone with a debt collection agency. He then asked me if I could give him the money right there over the phone. This was a medical appointment that never happened, by the way. I never spoke to my practitioner Friday and told the man on the phone that I needed to start work after spending 20 minutes discussing an outdated bill that I didn't know existed. I rescheduled my appointment for Monday because I had run out of time after being asked to send money to someone over the phone without ever viewing a medical invoice from this office. Monday's appointment time came and I received a phone call from a woman stating that I needed to give her $150 over the phone immediately and that care would be withheld until I paid this bill. I started asking questions again, such as why am I being treated like a delinquent debtor over a bill that has only been in existence for one business day? I explained that I would like time to review my invoice and take a look at my HSA account to make sure I had the funds available. She then transferred me back to the man from Friday who confirmed that I would be withheld medical care until I paid the bill. He reminded me that he was nice enough to work with me and settle my debt for $150 (something I never asked for) and then asked if I would be able to pay anything at all so that the practitioner could speak to me. I asked "is she refusing to speak with me until I pay you?" He confirmed. I ended the call by stating that I would pay my bill and would most likely be needing to find a new primary care provider as well.