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Signature Mobile Spa

4.9 (8 reviews)
Open • 9:00 am - 8:00 pm

By appointment only

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Eccotique Spas & Salons - Willowbrook Langley - Wispy lash extensions by Leah

Eccotique Spas & Salons - Willowbrook Langley

2.5(13 reviews)
1.6 km
•$$

Came in for a Dermalogica skin pro 60 facial. Booking was a breeze. If you check in on Yelp you get…read more15% off. There's a small waiting area where you get seated. Spa room is small and cozy. Leah was friendly and made the experience relaxing. It felt like she used quite a few products. Massage was nice to arms, neck, shoulders and scalp. She recommended products at the end on what was used and would be beneficial for skin and answers any questions on products. Pros: hours being at the mall and having access to discount off retail after service Cons: a bit noisy cause you can hear people getting nails done etc chatting loudly... and also would be nice to have a nice area to lounge around after with water/tea.

I visited the spa for their October facial special. ambience was just so so I was back room where…read morethe aesthetician me the service and asked me if I had ever had a peel before as the special was what they call a pro peel. I said I had had peels before but never a chemical peel and asked if that was what it was. She explained that she would just put it on and only do layers however, assured me that there would be no downtime. I a lot of discomfort while she was doing the facial, a few hours later when I got home the areas around my chin as well as my cheeks and temples, started to turn red. As the evening went on the redness got worse and that night when I went to go wash my face, the water burn my face even more. I got up the next and as my daughter described it, it my face had been sprayed with gravel. It was very red and hot to the touch. I went back to the spa because I was seriously concerned about scarring. Another aesthetician came out and looked at it and said that it looked like I had been something and I said no I assured her that it looked like a burn. She agreed that is likely what it was and went into the back to get something for me. I should also point out that she commented that this had never happened before. She came back about 10 minutes later and gave me some aloe vera gel to put on it as well as told me to put a hiruronic mask on it that night. I went back to my place and immediately put the aloe vera gel on to try to get some relief. The gel seemed to burn my skin even more. The next day I was headed back to Alberta, where I live as I've been out for a vacation, visiting my daughter, but a few hours into our drive as my face was still burning I did not feel it was right that I should have to pay $150 for the service after it left me with burns all over my lower face cheeks and temple. I reached out to them and the lady who originally did the facial came on the phone and asked me what would make it right to which I replied a full refund of the service. She told me she could not do that and then I would have to email their head office and open up a complaint in order to get the refund. I stated that I did not think that that was fair since I was the client and so she had her front desk to which I back with full pictures of the burns. The email then got sent off to another department of which I got a reply, saying that they would not give me a refund but would in its place provide me with a service. I would've been of this except I'm not from BC and it would likely be years before I would be back there if ever and so I pushed on and queried why they would not be wanting to make this right with me. I stated that if I did not receive a refund in full that I would be proceeding with this review. I might add that this is the first time I have ever negatively reviewed any business because I always feel that you should go to the staff or owner first for a chance for them to make it right. That was a week ago and they have never even returned my email so I will tell you that I would not visit ever again and that the bluntness and rudeness of the replies and the disregard for the burns on my face not to mention one person telling me to put the aloe vera gel on, and another person telling me not to put it on anymore and to go by myself some Aquaphor. My apologies for the lengthy review but basically went in for a facial and came out with half my face burnt. It's been about a week and I finally been able to get the burn marks down so they are not so noticeable..

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Eccotique Spas & Salons - Willowbrook Langley
Eccotique Spas & Salons - Willowbrook Langley - By Christine

By Christine

Eccotique Spas & Salons - Willowbrook Langley - By Leah

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By Leah

Signature Mobile Spa - spas - Updated October 2026

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