Cold. Amateur. Lazy. I went in for an eye exam and the doctor was going to do it totally remote…read more But before I even got there the device that was supposed to take my a picture of the back of my eye was not able to work. This whole place felt like they just opened up and didn't really know what they were doing. Overall, I guess I'm going to Walmart.

I visited LensCrafters and purchased a pair prescription safety glasses for work. I wanted the type…read morewith bi-focals on the top and the bottom of the lens and was told that I could have them in the frames I wanted. I paid and they told me that they would be ready in an hour. An hour later they bring out the glasses and they only have the bi-focal in the bottom. The associate apologizes and says that they will have to be special ordered. I tell them to go ahead. They called the house the next day at 3:30 PM. Fortunately I was home early. They pretty much demanded that I pay an extra $35.00 over the phone before they will order the glasses that I already asked them to make. I don't mind that the glasses were made wrong the first time, that sort of thing happens. But to delay ordering my glasses for 1 business day when I have already paid $350.00 just to wring another $35.00 out of me over the phone is kind of bogus. Just make the frikken glasses. I am going to buy them. I already gave you a pile of cash. For crying out loud you can trust for the $35.00. I am trusting you with my $350.00. So after giving them my CC# for the $35.00 I ask if the manager is there and can I speak to him/her. The associate say sure, no problem and puts me on hold. They come back on the line a few minutes later and tell me that the manager has left for the day and would I like for them to call me back? This is clearly shenanigans. Every employee knows exactly when the boss goes home. The manager is too chicken to actually deal with a customer who is upset and instead chooses to "call back" at some point in time when they know that the customer will probably be at work. While lenscrafters has a good selection of frames and can make simple prescriptions in an hour sometimes, you should avoid them if you need you glasses to be correctly made with a minimal chance of bogus charges and managerial shenanigans.

I'm self-employed - have to watch every penny. I look for…read moregood places to spend my money. Bonus is when I find real, honest, hard working people. Around June 15th 2017 I stopped in to get my glasses tweaked. One of the two pairs I purchased in 2008 was not holding the lens well and a screw always worked loose. David spent some time and was able to get them going though we both acknowledged it may be time to get some new ones. David was also running the desk it seemed so he very professionally kept his cool while helping all who walked in and still repairing my old broke down glasses. July 17th 2017 I went back as I had finally saved up enough for new glasses. David and I sat down and soon I was anxiously awaiting my single vision snazzy new sun-glasses and a no-line bi-focal pair as well. When I picked them up I was very happy with the clarity. However, with the bi-focal pair, I had only distance views to test - nothing up close. Upon returning home and working on the computer etc, I realized they were single vision - not bi-focal as I had wanted (one pair no-line bi-focal, the other single vision sunglasses). So I called and talked to Sam. Sam was very polite and understanding. Sam spoke to her manager and I was told to come back in the morning so they could make things right. So went in the next day and talked with Brittany. She was very courteous and proceeded to get my order straightened out. I turned in the incorrect glasses and returned a bit later to pick up my corrected glasses. I really like them! So, a little bit of mistake but maybe a complicated/confusing order mixed up at first but made right in a friendly professional manner. I would recommend this store with this quality staff. Thank you!!

My dad and I were shopping for eye exam deals when we were told $80 for a glasses and contacts…read moreexam. I came back a few days later and made my appointment for 9:00 the next morning, at which point I was told $95. Excuse me? It was comparable to Walmart and cheaper than Target so I went ahead and made the appointment hoping to shop around some more in the meantime. I ended up going to my appointment. I got to the store before it opened as we only live a few minutes away. I checked in and somehow still had to wait for 30 minutes before I walked out. While I was waiting, I heard patients come in saying they'd just been in and were having problems with their prescriptions. Considering I was reading the same thing here, I bailed. The ladies couldn't even help me answer basic paperwork questions.

I went to my annual eye doctor appt and after having lasik eye surgery at this location a couple of…read moreyears ago, my eyes are still 20/15, which is awesome! The office is always very clean and the eye nurses and doctors are always very kind. They also always get me into my appointments in a timely manner. I plan to return in a year, as long as I continue to have no eye problems (which I don't foresee having any eye problems in the future).

Some years back I had an episode of my eye being blurry. I went to the Dr. and he said it looked…read morelike "fluid between the layers." That was all he could tell me. I changed doctor's and started seeing Dr Christensen. When I was at my appointment I told him about the blurry vision. He knew exactly what I was talking about and even had a name for it. That did it for me. I will always go to Iowa Eyecare and Dr. Christensen.

After seeing three different eye doctors and being diagnosed with three different eye conditions I…read morefinally visited Dr. Fitzgerald. While other doctors were making me wash my eye lids with baby shampoo, she was the the only one who correctly diagnosed me with Thygeson's SPK. The other doctors told me not to wear soft contacts, Dr. Fitzgerald told me soft contacts work as a band-aid and reduce inflammation. I've been seeing Dr. Fitzgerald for over 5 years now and my Thygeson's has diminished greatly, almost to the point where is has completely disappeared. I've recommended Dr. Fitzgerald to my friends and family and they've all had positive experiences. I cannot recommend her enough.

Went for visit for spots in vision. Ended up in ER. Called on call number never got call back. Lost…read morevision permanently still no call back. They didn't care at all. Would never go back

Terribly disappointed that Dr. Washburn supposedly retired, and was given no indication of her…read moreleaving as a patient of hers. Now I am told that Elaine has supposedly retired.I have been a client of Klauer for 35 years, but no longer. Ken S.

I had an incredible experience at Klauer Optical getting my exam and choosing glasses. The staff…read morewas welcoming and very helpful. Doctor Klauer gave me a thorough exam and I learned more about my eye health than I ever knew before. The staff helped my pick out a great pair of glasses and they have lots of options to choose from. Highly recommend anyone looking for new glasses to stop by Klauer Optical

This is the best eye clinic I have ever been to. I was being seen by Dr. Elizabeth Gauger at the…read moreend of a the day on a Friday. Mike her eye technician (unsure on his actual title) was assisting with my appointment. I switched over the Iowa Eye Clinic because my last doctor had issues with getting me into the right prescription. My right eye was still pretty fuzzy and he said it wasn't going to be perfect anymore. I am only 28 so I find that difficult to believe... Needless to say after 20-25 minutes in the chair Dr. Gauger and Mike had me in a crystal clear prescription!! After I was done being seen, I went over to the optical lenses shop and picked out a cute pair of Fysh UK Urban Eyewear glasses. Traci was beyond helpful in assisting me in picking out the right lenses for the shape of my face in addition to the right color. After I picked up my new glasses I went ahead and splurged on a new pair (first time ever) of prescription sunglasses!! Thanks again to Dr. Gauger, Mike and Traci for all of your help! Michelle J.

After years haphazardly wearing contacts, I finally decided on "full time" glasses. I was…read moreconcerned that getting accustomed to wearing glasses "full time" would be a pain, but these are so great it's been a non-issue! My new glasses are cute, comfortable, and my vision is terrific with them! I no longer have to hunt for my readers and simply wear my new glasses all day. Everyone here is kind and helpful and I've never had a negative experience.

Best place in town to buy a new pair of glasses! Deanine is a wonderful person with lots of…read moreknowledge and a great sense of style. She is able to answer any question and is very friendly! Great Selection of frames and all are up to date. As an added bonus you can stop in and meet the store mascots, "the girls".

When I think about similar shops I've been in over the years, Hazy definitely stands out as a…read morehigher standard (no pun intended). The staff are really welcoming and seem to be fairly knowledgable whenever I've had questions. They have everything you need for a good sesh, from glass to storage to snacks and stickers. The prices seem pretty normal to me from my experience, but I stick with more simple pieces. I don't tend to be one for novelty goods either, but the greeting cards were just too cute to pass up! If you're looking for a unique shopping experience, be sure to stop by when they have live glass blowing demonstrations or find them out at events. It's really cool to watch the artists do their thing. Don't bother with other shops in town. Just go to Hazy. They know their stuff.

Received personalized, friendly service. Answers all my questions- very knowledgeable. Prompt…read moreservice- helped immediately upon my arrival.

Iowa EyeCare really has the nicest people working for them and that is reflected every single time…read moreI walk through their door. I haven't been going here for long but they know my name. I call and ask questions or make appointments and regardless of who I speak to, I am given all the attention and information that I need to solve any issue. I have never once waited for more than 5 minutes at an appointment because they run a tight ship that allows everyone enough time while staying on schedule. I will continue my care here for a long time.

Dr. Cruise and her staff are excellent! I have had nothing…read morebut great experiences with them. Very professional, thorough, and great patient care. Thank you so much for your excellent service! Cal Birkey

Called on Saturday to check the Sunday hours and was told 10am-3pm. Arrived Sunday at 10am and…read morefound out the hours are 12pm-5pm. Came back at 2pm to find optical center closed. Talked to customer service and was told they didn't even open for the day. Target customer service was nice and apologized sincerely for the inconvenience. If I hadn't already bought my sons glasses and warranty there I would not be back.