Warning: DO NOT USE THIS BUSINESS! Whatever few dollars in savings there might be, it's not worth the time, effort and threats in dealing with them.
I also used this plant supplier on recommendation of a landscape designer. They say they are a wholesaler, but she'll sell to individuals, and her plants are not cheaper or better quality than those from the other nurseries I had to go to when she didn't deliver what she said she would. We redid our front and back yards -- many plants, over $1400. She did deliver some plants on the day and time that was agreed to, only no one was at the residence to take delivery. When we did get home, plants were all over the driveway, unsorted as to front and back (although they were ordered that way) with little to no identification on the pots as to what they were. When we sorted them out (which took ALL DAY since we are not plant experts) with the help of the plant list I had supplied to her, her initial invoice estimate, and Google, we realized that the invoice she delivered with the plants was in error -- she charged us for plants that were not delivered at all and sizes of plants we didn't receive. When I told her what had happened, she said it wasn't her fault, she was out of town so she had no control of what went on the truck or came off the truck. She said her dad (who doesn't work at the nursery) loaded and unloaded the plants and admitted he didn't know what he was doing. I had to go to 4 nurseries to get the plants that she hadn't sent so the landscape installers had material to work with.
I had to ask her twice in an email as well as once on the phone for a corrected invoice. She did send me one after a couple of days. It took me over 3 hours to try to reconcile her 3 invoices because she had different totals and plant costs on all of them! She didn't simply correct the mistakes, she changed prices on other plants, too. When I didn't respond immediately (since dealing with her takes waaayyyy too much of my limited time), she threatened me through an email to take me to small claims court, and take the designer there with her -- who doesn't want to go and admittedly would have nothing to contribute because she wasn't there either when the plants were delivered! Sierra View also tried to make it the designer's fault and take her business away. Talk about shooting yourself in the foot..... Oh, and all of this was still within 30 days of receiving the plants.
P.S. They also charge an exorbitant delivery fee, because she says their delivery truck only gets 8 miles/gallon.. In 2012? Really?! read more
