Thank you for your response, but it contains several inaccuracies and omits key facts:…read more 1. No Call, No Consent: I was explicitly told by your staff that I would receive a call before any work beyond the $90 diagnostic was performed. That call never came. You performed and charged for services without my authorization, which violates what was agreed to during scheduling. 2. Tenant Not Authorized: My tenant was never authorized to approve work or sign off on charges to my credit card. He was under the impression that he was acknowledging a visit -- not authorizing repairs or charges. There was no pricing or estimate on the document he signed. Calling it a "work order" after the fact doesn't change that it was incomplete and misleading. 3. Admission of Fault: Your own representative (Rob) admitted in multiple phone calls that the technician failed to follow your internal procedures by not contacting me. He even stated the technician was reprimanded for that failure. That alone confirms your technician acted outside the bounds of proper conduct. 4. Dispute Still Unresolved: I requested a reasonable compromise: I offered to pay for the diagnostic ($90) and $22 for the minor work, but you declined and charged the full $229. Saying that Square "upheld" the charge only means it was processed -- not that it was justified. 5. Mischaracterization of the Issue: Framing this as a heroic effort during freezing temperatures is misleading. The issue is not whether the technician turned the heat back on -- the issue is that I was never asked or informed before you charged me for it. I made multiple good-faith efforts to resolve this with you privately. Your refusal to take responsibility or offer even a partial refund shows a lack of accountability. I stand by my review and encourage others to be cautious.

A wonderful experience with Ryan and Grass valley air conditioning. it was the total opposite of my…read moreexperience with Forsters heating and air of Auburn Ca After Forsters heating and air came out to my house on numerous occasions and miswired,butchered,screwed uo everything that they touched, Ryan a very knowledgeable technician repaired and replaced everything that was destroyed by the utter incompetence of both the Forster tech and the owner of Forsters heating and air. As a former Otis elevator tech, I saw that the Forster people were 100% over matched and had zero clue on how to repair a LENNOX system. Ryan from Grass Valley air was very familiar with the Lennox system and fixed every screw up that Forsters made. page two of troubleshooting is this. If you replace any parts ,such as relays or printed circuit boards, you use wire markers and a notebook saying where the wires went to.No wire markers used anywhere,and the idiots miswired everything they touched. Ryan had to replace a board and a relay because of their incredible incompetence at Foresters .Ryan at Grass Valley air was fantastic and I highly recommend them for any issues with your system. After I listened to Dan`s bullshit ,about his blaming Lennox air conditioning for all their problems , I wrote a letter to him expressing how angry and disgusted I was with his company. No response. As far as I am concerned this is a rip off,incompetent,sleezy company. I wouldn`t have written this yelp review ,if Dan the owner had at least said that he was sorry about causing me so much trouble. I had a fairly modest problem {fan not turning off} that turned into nothing working, and them telling me that the unit was obsolete and unrepairable.What I really needed was a competent,knowledgeable,technician who knew what he was doing. Forsters failed miserably in that regard. In conclusion, Forsters heating and air is the second worst company in this area.Only A and E factory service is worse. DO NOT USE EITHER OF THESE TWO COMPANIES.When employees hate their bosses they leave. Those companies have the worst of the worst tech`s because nobody wants to work for them Go with Grass valley air. Ryan was superlative in his work and liked his boss,and been working there a long time. Good luck Jack Sherman LOP.

Very positive experience working with Mike and Dustin. We replaced two water heaters with a…read moretankless and re-rerouted some messy legacy plumbing. Their bid was price competitive, they work with great brands on the water heater front, and they made sure everything was done right. We're now using them again for some remodel work.

Mike and his son Dustin are a pleasure to work with. They communicate well, and are calm, friendly,…read moreand happy to accommodate complicated scenarios. They have assisted me with a series of steps for ongoing recalls with my tankless water unit - it has required deadlines, frustrating coordination with the manufacturer, and the rush order of parts to keep the boiler working and a vacation rental online for guests. It has been a process but Ivy Plumbing has kept us going.

I discovered Jermaine & wildwood plumbing as the contracted install person for a toto toilet bought…read moreon amazon. New to the area & remodeling an old Nevada City house, I've been seeking recommendations for contractors last year +. A neighbor suggested Wildwood, but I didn't follow up. Jermaine & assistant came to install per amazon install date; they made call to wait until other work in build was done. I thought for sure I'd be charged for that visit plus rescheduled install. Nope. No additional charge. I've had 2 more projects. Jermaine is great, responds very promptly, figures out how to did unusual plumbing work & value for service very reasonable. I've even asked him for recommendations other contractors with his high work ethic.

Well, I read these spectacular reviews and thought, "this is the right plumber for the job!". After…read moreall, they got 5 yelp stars! So I called them up pronto, and got a hold of someone on their staff. I could tell by the tone in his voice that he was obviously a plumber busy on a job or something, you just could tell... He was kinda short with me, but no biggie. I get it. I told him my deal, that I needed help installing a sink. He said he could help me out & that after he finished with is current job, he'd call me back to discuss the details and to set something up later that day. Well my yelp friends, its been 3 days since he said he'd call me back, and its... crickets around here. Not a phone call, telegram, nothing. Now don't get me wrong, i realize i live in a small town, and things are done a bit differently around here. Im not dealing with some major corporation with a fancy QA team making sure things were up to par. But not hearing back from a company for 3 days? That's just unacceptable in my book. It tells me 1) they either have too much business for us "little folks" or 2) they simply just don't care enough and are resting on their 5-star laurels. This is my first review posted to yelp. And my hope is that it will serve my fellow Nevada County residents well. Wildwood Plumbing & Drain Service does not deserve their 5-star rating on yelp. Their customer service is meh at best. And when I say "meh" i mean, crapsville USA. I mean, c'mon. My wife hopes they just lost my number. She still believes in them. *Edit - My wife read this review and claims misrepresentation. She doesn't believe in them after all

Dan always has shown our family his professionalism, his skills and attention to details. I would…read morehighly recommend Dan to anyone seeking a high-value plumbing contractor with creative and innovation energy solutions!

Dan installed a kitchen faucet and under counter water filtration unit for me, as well as…read moreidentifying and correcting a drain pipe which someone else had erroneously installed. His professionalism, consideration, and thoroughness is top notch! His cost is very reasonable. He made himself available on short notice. I can't recommend him highly enough!!

Can't say enough good things about our experience doing business with Innovative Heating and Air…read more Dereck and Jessie were always responsive, answering questions, and making the installation of our new Bosch heat pump system happen quickly, just in time to take advantage of the tax credit for 2024. They got it done on December 31st. We appreciated Jessie's help as far as filling out rebate forms. Their crew, Jeremy and Matt, were professional, polite, and always willing to explain what they were doing. And as far as value: Innovative's bid was well below the other bids we received. Thanks Dereck, Jessie and the whole crew. Don and Jean Noble

This company was assigned to us for an HVAC repair and it was a total disaster. We had to…read moreconstantly reach out to them, they never called us. Highly unprofessional. Supposedly came out one time with "the wrong part." Another time no called, no showed. We called to have his wife tell us "he drank nyquil instead of dayquil." Seriously? He came out one time to give us a quote that was missing soooooo much info. So glad I listened to my gut and got bids from 2 other guys who noted all kinds of things wrong with it that were very obvious. He also failed to mention we had to pay $150 for him to come out for this worthless bid. He did mention he tries to book as many appointments in my area on one day so I'm sure he's charging everyone the $150 and doesn't care about actually fixing anything. I would not recommend this company nor would I recommend Fidelity Home Mortgage. What a horrible experience.

I started out trying to get a replacement pilot light assembly for my water heater. They came out…read moreand discovered I'd need a new burner assembly too and that my unit was still under warranty. This was a time sensitive job... long story short when the manufacturer would not provide parts, their local plumbing supply house gave them a water heater to install and will send my old unit back for credit. Dylan at 49er stayed on this like a bulldog and made my problem go away. I cannot recommend them any higher!!!!

Exceptional service from the person who we initially talked to on the phone, Chanel, to Dylan who…read morecame out to our property - very knowledgeable, found the root of the problem and got us fixed-up. Thank you!

I cant say enough great things about this company. They just completed a solar water heater system…read morefor me. The owner, Bob called me back within 5 min of leaving a message with his receptionist. Bob came out to give me an estimate the very next day. He showed up five minutes early by the way. After giving me a very competitive price and explaining to me the difference in the quality of the parts and equipment that his company uses versus the companies that I had other three estimates from, I signed on the bottom line without hesitation. 3 days latter Bob showed up with his crew who were all very polite, clean, and professional. After 3 months of running my new system, my monthly savings are exactly what Bob predicted they would be. After the job was completed I learned that Bob was celebrating his 30th year in business and also that his Son, Daughter, and two Nephews make up 4 out of his five employees. It was sure nice to see that a hometown family ran business still exist. Great job guys Happy 30th

We have used Bob for several years to service an aging boiler in a rental unit in Grass Valley.His…read moreskills have extended the useful life of this heating unit by many years. He is always responsive to our calls for help and thorough in explaining the problem and possible solutions. He is always willing to respond to our requests for help, even for relatively small problems. In addition, we enjoy working with him on a personal basis.

They are out of business and have not answered their phones or returned calls for many months.read more

I highly recommend Southern Comfort Heating and Air. Mark, the owner, is very knowledgeable,…read morehonest, trustworthy and very easy to work with. He is an air conditioner & heating technician And NOT A SALESMAN . We had our air conditioner replaced and serviced . He are now replacing the air conditioner in our daughter's home . We know many homeowners who are as happy as we are. He will always give you a fair and honest quote.