During a recent renovation project we had several major problems pop up that turned our plans…read moreupside down! Brian stepped in and identified some of biggest problems and had solutions. The staff that he sent to do the work were wonderful! Eric and Heather were calm, confident, knowledgeable and professional. Brian, Eric and Heather could not have been a better solution to our problems and we will be calling Brian for all our plumbing needs.

Excellent communication, knowledgeable and friendly staff. I am impressed. Thanks guys!read more

I called and they showed up in minutes and did a great job . I really appreciate them for showing…read moreup and getting the job done fast and well.

I want to thank Craig for following up with me and letting me know there was a mistake cwith…read morebookkeeping. He advised me there would be no charge for his technician coming to our home.

I had an excellent experience with HOTCO - The Hot Water Company. I called in the morning about my…read moreleaking water heater, and they installed a new 50‑gallon Bradford White the same day. Charles Yocum arrived right on time at 12:30 pm and finished by 3:00 pm. Jenn on the phone and Charles in person were both friendly, professional, and very competent. The price was competitive and on the low side, with no surprise costs, and it included hauling away the old unit. Charles upgraded all the plumbing with quality components and brought everything up to full code. He also gave me great, no‑pressure advice on maintenance, the pros and cons of different anode options, how to change them, and even explained the newer electric anode that never needs replacing and can help the heater last virtually indefinitely. Fast, honest, high‑quality service. Highly recommended.

I realized I had a leak on the bottom of my water heater today at lunch time. I called around to a…read morefew places for quoted and I spoke with Mat at Hot Co, he was the most informative, polite and upfront from the list of calls plus he said he could get some out today. Azby arrived on time and took a look at my water heater and said he could replace it today. He was so polite and answered all my questions and walked me through everything afterwards. The way both Mat and Azby handled everything really put me at ease under such a stressful situation. I would call Hot Co in an instant if I have future needs. I will also refer them to friends and family for their hot water needs!

Allan of Comfort Plumbing came to do the periodic heat exchanger flush of our Navien instant hot…read morewater heater. He came on time and performed the flush without incident. Allan was exceptionally helpful during his visit and did everything in an efficient and professional manner. This is 2 for 2 rating 5 stars for Comfort Plumbing and it's excellent service.

WARNING! BAD JOB, AVOIDED ADMITTING THEIR MISTAKE, BLAMED…read moreTHE CUSTOMER AND WANT TO CHARGE THE CUSTORMER FOR INCOMPLETE WORK DONE! I'm hoping this will get the owner or a supervisor's attention to contact me regarding the service I'm being charged $271+ for. Their plumber came out to fix my laundry faucets with new washers and left saying it was repaired. Within 10 days I turned off the laundry faucets to attach the wall elbows onto the machine for it to slide into its closet and close the door, only to find out that one of the faucets was STILL LEAKING. Plumber came back and said it was MY fault for turning off the fuacet???!!!??.(What are faucets for????) That the entire laundry water supply box needed to be replaced. I checked to see that the laundry water supply box replacement needed replacement and cost (high$$$) was true and neccesary then called them to see if they would compromise. They have avoided my 5 messages. Plus, I'm on a well and since I can't stop the leak my well pump is contiually working and adding to my PG&E bill. BAD JOB, AVOIDED ADMITTING THEIR MISTAKE, BLAMED THE CUSTOMER AND WANT TO CHARGE ME FOR INCOMPLETE WORK DONE! BEST TO JUST AVIOD THEM!

I noticed mixed reviews here on Yelp, but on Google, they are almost all 5-stars, over way more…read morereviews. Yelp is weird, so I thought I'd chime in with my experience. I hired ABT to check out my older furnace, pre-winter, and Dennis was great. Super professional, and since I've kept it serviced, he only made non-required recommendations. His honesty, and thoroughness were greatly appreciated. He showed me photos of everything, explained all the parts that could be affected over time, and discussed any options. No high pressure. Very pro.

my husband had a standard tub spout replaced in his shower and the the total job was one hour and…read moreten minutes and that included the tech having to go back to the office to get the part .....so basically he unscrewed the old spout and screwed in the new spout .....he was charged 641 dollars ....my husband is a disabled senior and I feel was totally taken advantage of ......stay away from this company

I was looking into getting water heater replaced with tankless. We were constantly running out of…read morehot water and our water heater tank was old. I reached out to Water Heater Man describing what I was looking for. Jay contacted me back the same day and even dropped by. He never tried to outsell me anything. Understood my needs and gave me his honest opinions. Even gave me a good quote that night. I ended up going with them. Jay was AMAZING. Professional and courteous. Install was very clean. I highly recommend him for any water heater needs. Thanks Jay!

Jay replaced a water heater for us a few years ago. He did an excellent job!! I don't really think…read morethere is anyone who knows more about water heaters than Jay! He does every job on his own so you don't have the issue of talking to one person but a different service person comes to do the work. He does every aspect!!! He pulls the permit. No hassle for you!! He installs each one and knows ALL the codes. He is on time, responsive to phone calls, answers questions with kindness. He is THE guy to go to for a fair price, quality work and backs up his work. Now, here's the real kicker!!!! I have moved and my water heater went out. I called Jay without hesitation. He was so honest, apologizing that he couldn't work on mine as it's in a mobile home and he wouldn't be able to install a new one on his own. But, he went out of his way to help me find someone who would be able to help!!!!! He took all the info and pictures as if doing the job himself! He referred me to Signature Plumbing. They were great. But, the point is, who does that??!!! Takes time to help without asking or getting paid!!! He is a quiet gem of a person and an honest business man!!!!!! Call Jay, the Water Heater Man!!!!!!!

Terrible customer service. The person who answered the phone was rude and hung up on me while I was…read morestill speaking. I will not be giving them any of my business.

Thank you Ryan for the outstanding customer service! We appreciate Roto-Rooter for their quick…read moreservice in an emergency type situation where our sewer drain was overflowing and we were at risk of having the house red-tagged. They were here within the hour and cleared the issue in view of the city officials, and saved our butts. Again, Ryan was on top of his stuff, knows his job well, and brought a great, friendly attitude to the mix. Thank you again we will happily go to them again in the future!

I'm a plumber here in Grass Valley and I was on a job where I was working on one item and Cameron…read moreChapman from Roto-Rooter was working on another item on the same property and he helped me fix and troubleshoot an item that would've been very difficult without his help. Cameron is the man I would highly recommend him to anybody with any plumbing issues. Very professional knows this stuff.

Mike and his son Dustin are a pleasure to work with. They communicate well, and are calm, friendly,…read moreand happy to accommodate complicated scenarios. They have assisted me with a series of steps for ongoing recalls with my tankless water unit - it has required deadlines, frustrating coordination with the manufacturer, and the rush order of parts to keep the boiler working and a vacation rental online for guests. It has been a process but Ivy Plumbing has kept us going.

Very positive experience working with Mike and Dustin. We replaced two water heaters with a…read moretankless and re-rerouted some messy legacy plumbing. Their bid was price competitive, they work with great brands on the water heater front, and they made sure everything was done right. We're now using them again for some remodel work.