They're a little old school when it comes to their office paperwork but otherwise they are the best…read morein the area as far as I can tell. I had them install a Mitsubishi ductless mini-split 2 air handler 24k BTU system (they are one of 5-6 certified installers per Mitsubishi's website in the area). Also from everything I have seen Mitsubishi is hands down the best manufacturer in this space and half their competitors are using private labeled Mitsubishi parts. Their installer, David, did it in about 1.5 days and he did it to perfection. We just used it and it works great. He was respectful, fast, did clean work, and went over all of my questions. He even made a solution that reduced the amount of line hide I needed and did some other finishing touches that are the touch of a true craftsman. He said he used to build cabinets, and if you know anything about that, it's all precision work with equal dexterity needed in both hands. I only used them for this HVAC and I know they do a lot of other services, but if they are even half as good in their other services you are in good hands. I got a quote from all of the competitors that Mitsubishi says are certified in the area. One of them offered me a Bryant system instead at $10k, the others were all in the $12k to $15k price range and their quotes didn't have the attention to detail that GVAIR's did. GVAIR did mine for $8k which was much more in line with everything I had seen for a fair price for these systems. GVAIR also didn't try to upsell me on anything they didn't think I'd need and said if I wanted some of the extra bells and whistles I can call them back as it's not had to add the extra stuff.

Thank you for your response, but it contains several inaccuracies and omits key facts:…read more 1. No Call, No Consent: I was explicitly told by your staff that I would receive a call before any work beyond the $90 diagnostic was performed. That call never came. You performed and charged for services without my authorization, which violates what was agreed to during scheduling. 2. Tenant Not Authorized: My tenant was never authorized to approve work or sign off on charges to my credit card. He was under the impression that he was acknowledging a visit -- not authorizing repairs or charges. There was no pricing or estimate on the document he signed. Calling it a "work order" after the fact doesn't change that it was incomplete and misleading. 3. Admission of Fault: Your own representative (Rob) admitted in multiple phone calls that the technician failed to follow your internal procedures by not contacting me. He even stated the technician was reprimanded for that failure. That alone confirms your technician acted outside the bounds of proper conduct. 4. Dispute Still Unresolved: I requested a reasonable compromise: I offered to pay for the diagnostic ($90) and $22 for the minor work, but you declined and charged the full $229. Saying that Square "upheld" the charge only means it was processed -- not that it was justified. 5. Mischaracterization of the Issue: Framing this as a heroic effort during freezing temperatures is misleading. The issue is not whether the technician turned the heat back on -- the issue is that I was never asked or informed before you charged me for it. I made multiple good-faith efforts to resolve this with you privately. Your refusal to take responsibility or offer even a partial refund shows a lack of accountability. I stand by my review and encourage others to be cautious.

Very positive experience working with Mike and Dustin. We replaced two water heaters with a…read moretankless and re-rerouted some messy legacy plumbing. Their bid was price competitive, they work with great brands on the water heater front, and they made sure everything was done right. We're now using them again for some remodel work.

Mike and his son Dustin are a pleasure to work with. They communicate well, and are calm, friendly,…read moreand happy to accommodate complicated scenarios. They have assisted me with a series of steps for ongoing recalls with my tankless water unit - it has required deadlines, frustrating coordination with the manufacturer, and the rush order of parts to keep the boiler working and a vacation rental online for guests. It has been a process but Ivy Plumbing has kept us going.

I discovered Jermaine & wildwood plumbing as the contracted install person for a toto toilet bought…read moreon amazon. New to the area & remodeling an old Nevada City house, I've been seeking recommendations for contractors last year +. A neighbor suggested Wildwood, but I didn't follow up. Jermaine & assistant came to install per amazon install date; they made call to wait until other work in build was done. I thought for sure I'd be charged for that visit plus rescheduled install. Nope. No additional charge. I've had 2 more projects. Jermaine is great, responds very promptly, figures out how to did unusual plumbing work & value for service very reasonable. I've even asked him for recommendations other contractors with his high work ethic.

Well, I read these spectacular reviews and thought, "this is the right plumber for the job!". After…read moreall, they got 5 yelp stars! So I called them up pronto, and got a hold of someone on their staff. I could tell by the tone in his voice that he was obviously a plumber busy on a job or something, you just could tell... He was kinda short with me, but no biggie. I get it. I told him my deal, that I needed help installing a sink. He said he could help me out & that after he finished with is current job, he'd call me back to discuss the details and to set something up later that day. Well my yelp friends, its been 3 days since he said he'd call me back, and its... crickets around here. Not a phone call, telegram, nothing. Now don't get me wrong, i realize i live in a small town, and things are done a bit differently around here. Im not dealing with some major corporation with a fancy QA team making sure things were up to par. But not hearing back from a company for 3 days? That's just unacceptable in my book. It tells me 1) they either have too much business for us "little folks" or 2) they simply just don't care enough and are resting on their 5-star laurels. This is my first review posted to yelp. And my hope is that it will serve my fellow Nevada County residents well. Wildwood Plumbing & Drain Service does not deserve their 5-star rating on yelp. Their customer service is meh at best. And when I say "meh" i mean, crapsville USA. I mean, c'mon. My wife hopes they just lost my number. She still believes in them. *Edit - My wife read this review and claims misrepresentation. She doesn't believe in them after all

Dan the owner has helped me with everything from my furnace to installing a radiant floor system in…read moremy kitchen. He always does an excellent job, shows up on time and is very reasonable. My thermostat went bad and he came over and installed the coolest thermostat I have ever seen. It is made by Ecobee and has remote sensors. I am an engineer and this thermostat allows me to see when and how my furnace is working. Too cool to describe here. Anyway, I thought it deserved a shoutout. I see other reviews below that are just as glowing but got put in the not recommended reviews section for some reason...just check it out.

Dan always has shown our family his professionalism, his skills and attention to details. I would…read morehighly recommend Dan to anyone seeking a high-value plumbing contractor with creative and innovation energy solutions!

This company was assigned to us for an HVAC repair and it was a total disaster. We had to…read moreconstantly reach out to them, they never called us. Highly unprofessional. Supposedly came out one time with "the wrong part." Another time no called, no showed. We called to have his wife tell us "he drank nyquil instead of dayquil." Seriously? He came out one time to give us a quote that was missing soooooo much info. So glad I listened to my gut and got bids from 2 other guys who noted all kinds of things wrong with it that were very obvious. He also failed to mention we had to pay $150 for him to come out for this worthless bid. He did mention he tries to book as many appointments in my area on one day so I'm sure he's charging everyone the $150 and doesn't care about actually fixing anything. I would not recommend this company nor would I recommend Fidelity Home Mortgage. What a horrible experience.

Can't say enough good things about our experience doing business with Innovative Heating and Air…read more Dereck and Jessie were always responsive, answering questions, and making the installation of our new Bosch heat pump system happen quickly, just in time to take advantage of the tax credit for 2024. They got it done on December 31st. We appreciated Jessie's help as far as filling out rebate forms. Their crew, Jeremy and Matt, were professional, polite, and always willing to explain what they were doing. And as far as value: Innovative's bid was well below the other bids we received. Thanks Dereck, Jessie and the whole crew. Don and Jean Noble

I cant say enough great things about this company. They just completed a solar water heater system…read morefor me. The owner, Bob called me back within 5 min of leaving a message with his receptionist. Bob came out to give me an estimate the very next day. He showed up five minutes early by the way. After giving me a very competitive price and explaining to me the difference in the quality of the parts and equipment that his company uses versus the companies that I had other three estimates from, I signed on the bottom line without hesitation. 3 days latter Bob showed up with his crew who were all very polite, clean, and professional. After 3 months of running my new system, my monthly savings are exactly what Bob predicted they would be. After the job was completed I learned that Bob was celebrating his 30th year in business and also that his Son, Daughter, and two Nephews make up 4 out of his five employees. It was sure nice to see that a hometown family ran business still exist. Great job guys Happy 30th

We have used Bob for several years to service an aging boiler in a rental unit in Grass Valley.His…read moreskills have extended the useful life of this heating unit by many years. He is always responsive to our calls for help and thorough in explaining the problem and possible solutions. He is always willing to respond to our requests for help, even for relatively small problems. In addition, we enjoy working with him on a personal basis.

Great company and service. They were the first guys to respond and showed up the same day. The…read moreother companies told me to wait for 2 months (what a joke). Mark, the owner, came over himself and took care of the issue with my heater and now it's working again! Highly recommend.

They are out of business and have not answered their phones or returned calls for many months.read more

I needed a septic tank looked into and repaired very quickly. The team moved so fast and were…read morewilling to have it repaired within 48 hours. They were kind and had very quick responses. I really appreciated their assistance. Thats super important in day and age when everything is going to AI and automation, but they humanly connected with me and I deeply appreciate that! Human connection is a huge VALUE in itself!! There prices were pretty fair.

I started out trying to get a replacement pilot light assembly for my water heater. They came out…read moreand discovered I'd need a new burner assembly too and that my unit was still under warranty. This was a time sensitive job... long story short when the manufacturer would not provide parts, their local plumbing supply house gave them a water heater to install and will send my old unit back for credit. Dylan at 49er stayed on this like a bulldog and made my problem go away. I cannot recommend them any higher!!!!