We recently had a whole house back up and we're unable to flush, shower, anything! I called Roto Rooter in a panic by and the office gals were so pleasant and sympathetic, and got their tech out within hours. Joe showed up and was incredibly pleasant and efficient. He was incredibly patient and kind, and was happy to debrief my landlord on the situation. Within an hour he had the problem fixed and let me tell you, this mama couldn't be happier!! Thank you all for helping us out! We will absolutely be using you again (but hopefully not anytime soon!) read more

called to get an estimate on hydro jetting, having a scope of work i asked for a supervisor/ manager the young lady that answered the was so rude and refused to give me a manager, would not give me a name of a manager or supervisor and then hung up on me when I told her I would write a yelp review, that she refused to give any info on who to expect a call back from and told her she was making it worse and it was unprofessional and inappropriate to take my request personally. I will never deal with this company because of her!! read more

Thank you Ryan for the outstanding customer service! We appreciate Roto-Rooter for their quick service in an emergency type situation where our sewer drain was overflowing and we were at risk of having the house red-tagged. They were here within the hour and cleared the issue in view of the city officials, and saved our butts. Again, Ryan was on top of his stuff, knows his job well, and brought a great, friendly attitude to the mix. Thank you again we will happily go to them again in the future! read more

I'm a plumber here in Grass Valley and I was on a job where I was working on one item and Cameron Chapman from Roto-Rooter was working on another item on the same property and he helped me fix and troubleshoot an item that would've been very difficult without his help. Cameron is the man I would highly recommend him to anybody with any plumbing issues. Very professional knows this stuff. read more

Roto-Rooter - Leak found by Cameron - Plumbing Near Me - Grass Valley, California

Andrew was STELLAR!! He solved the problem quickly with my shower that wasn't producing hot water and had no pressure. Now it works beautifully. He also drove quite a distance in the early evening. Such a nice young man and highly knowledgeable too. read more

Want to give a huge shout out to Roto-Rooter and Cameron who came out for a plumbing problem. He was so damn polite even with my bad attitude. He finished and made sure of no other problems, did a great job and helped me changed my attitude with his politeness! Thanks Roto-Rooter and Cameron! read more

Called Roto-Rooter / Navajo and sons with a huge clogged sewage line that was flooding the main building, Two men Adam and Zach they were very professional helpful and did a great job navigating plans and helped get to the root of the problem and helped solve the issue very quickly, I would definitely recommend this company. read more

They were at my house today and I couldn't be more happy with service. Daniel called ahead and returned us to modern times. No more out house!! Even the office was so sweet and kind Patty. Value and pride in work is what you get 100%. Thank you read more

Update: As noted below, I did receive a receipt a few days later and it does say 180 day warranty. HOWEVER, the worker told me verbally it was a 1 year warranty and I know this for 2 reasons: I wasn't going to have the work done because $200 was a lot to spend for someone snaking my line and I knew I could find it cheaper (no damage was being done) and 2) my partner was standing right there and heard the 1 year, too. Also, I discussed the entire thing with the person on the phone when I called to make an appointment and she didn't correct me or dissuade me from saying I had a 1 year warranty on the work. Without a warranty, I never would've called them back since they didn't fix anything the first time. Waiving the $50 service fee for showing up after I waited almost 4 hours is a moot point since because of the above. So glad I found a better plumber who stands by his word and his work. (All Good Plumbing.) In January, they came out to snake my main line. The guy told me I would have a Year warranty on the work. I called this morning (November) bc it is clogged again. I told the receptionist all of this. She set it up to have a guy come out. He finally arrived at 4 pm to tell me that they only have a 6 month warranty and it would be ANOTHER $200 to snake it again. We are very careful about what goes into our pipes and it's obvious they didn't really fix the problem the 1st time but not only do they not stand by their work but their employees either don't know their policies or are really bad a communicating. Never using them again since I wasted an entire day waiting to be told it would cost more $$$. read more

A few days ago we had a pressure tank start leaking badly and so after shutting off the well pump called Roto Rooter. They quickly had Conner out to take a look. He quickly diagnosed the problem, went back to town to get the necessary parts, and returned and quickly had everything fixed. Couldn't be happier with the service Roto Rooter and Conner specifically provided, and the cost was reasonable given how quickly they had someone out. We were only without water for a couple of hours tops. You obviously hope to never have to call a business like this, but when you do... I highly recommend these folks. David C read more

I have been using this company for over 20 years. From my own home to the workplace. I oversee maintenance on a skilled nursing facility in Auburn . I have called these folks many many times over the years. With anything service related there are days that we win and some we lose. These guys make it right . From Septic services , to drain cleaning and plumbing. You will be glad you called them read more

WOWZA! You can't go wrong with Adam at Roto-Rooter. My emergency was Adam's emergency, and then he fixed it, plain and simple! We had a downspout that was not spouting to where it was supposed to go. Obvious symptoms of a clogged drainage system with water bubbling up and flooding a dog run... until Adam got out his shovel and saved the day and me money! Back pedal to our original conversation... After discussing the problem with Adam, and having prior experience with another rooting provider, Adam gave me an estimate and scheduled to bring the "BIG GUNS" to power jet the downspout drainage system to the drain field. This was a $$$$.$$ estimate that was less than the previous provider. Then, Adam, with his Power Jet Machine in tow (just in case), first got out his shovel to get to the bottom of the issue which was about 1.5 feet below the surface of muddy water and yuck from the roof runoff... he had checked all of the downspouts and the drain exit to the drain field... yup, signs of a clog... maybe, maybe not. On his hands and knees he shoveled out the mud and gravel (during a downpour) to find a separated pipe that was causing the flooding and not an expensive clog needing the $$$$.$$ Power Jet Machine... PHEW! What a relief. Adam, reconnected the pipe and said, "Well, I just saved you a lot of money!" That he did, he recalculated the price to $$.$$ and took my credit card number and his dirty shovel and went on to his next job. Thanks Adam at Roto-Rooter! read more

Adam came out to install a new toilet. He did a great job! Highly recommend Roto-Rooter. We switched to them from another plumbing service. They were able to fix what the other couldn't after numerous visits. read more

A big thank you to Adam Hale for coming out to my workplace to fix an issue with the plumbing. The building is super old, and we weren't sure of the main issue of why the plumbing was slower than normal. Adam came out on Saturday, 4/18 to assess the issue. After many attempts of searching, he finally found the culprit. Said he'd be back early Monday morning. Today, Monday morning, he was there as soon as we opened to start working, fixed the problem, and even cleaned up after himself!! Now that's a professional! Super impressed and will highly recommend him for any plumbing and drain services in the future! Thank you! read more

Arrived at the agreed time. Patrick assessed the situation accurately, fixed our water leak issue quickly for a reasonable price. We've consistently received very reliable service from this company. read more

What a blessing Parker was coming out first thing in the morning to unplug our sewer! He was very personable, knowledgeable and clean! Parker took the time to explain what was going on and how we could avoid it in the future. He also came back the next day to scope out the sewer drain to make sure the pipes were in tact as we are in a older area. We highly recommend Parker at Roto router plumbers in grass Valley! They were definitely a five star business from start to finish! Thanks Parker read more

Fast, friendly, efficient... I can't say enough kind words about this company. I've had to call them too many times then I would have liked to in the last few months, and they have always been very responsive, let me know what the problem is, how much it will cost, and fix it right away. I even made an appointment online once, without speaking to anybody, they were there within an hour to help us. Roto-Rooter is the first place I call. Adam has always been so kind and helpful. All of the staff has. Great customer service. Highly recommend! Thanks you guys. read more

Had a drain problem in a rental. The problem had been unsuccessfully done by a local well known plumbing company whose prices had been becoming not just expensive but outrageous. Parker at RR did the job well and for a third of what I paid previous. Parker also advised on how the problem could be avoided. read more

They showed up on time and wearing Covid masks. Work was done as promised and scheduled. Cleaned up after.

Christmas weekend, clogged sewer drain Called Rhonda and within minutes this great dude Keith arrived with a smile on his face. Keith busted the clog and made my day! Many thanks to both Keith and Rhonda for helping an old cat get his drains flowing again!!! They couldn't have been any nicer! read more

Our septic system decided to back up last night, which is very inconvenient, but Roto-Rooter was extremely kind and quick to help us! Daniel came this morning and has been kind and incredibly helpful in a very crappy situation! Every time we've needed Roto-Rooter they have been extremely helpful and quick to get here. I highly recommend! read more

Terrific FAST service... The crew showed up exactly on time and did a great job

I called first thing this morning for service on a toilet that was backing up & our technician Keeth Curtis arrived within 20 minutes. He augured the toilet & cleared the clog. The price was very reasonable for the service provided. He also gave a 10 day guarantee on the work. I would highly recommend Roto Rooter for any plumbing drain service. read more

DON'T CALL THESE GUYS! Live in LOP now -called RR- paid $112. to put an auger in the toilet. Upon leaving, plumber told us (seniors) to pull the toilet and see what's clogging it! (That's why we called a plumber!) Really? Nothing fixed! In and out in a few minutes. Called another Plumbing Company and they replaced our pump float in main sewer- the real problem! Obviously RR needs more training or more plumbers that know what they are doing. Very disappointed and a waste of money. read more

I contacted the company about this problem and spoke to Adam. He was willing to listen and after several phone calls the company has compensated me some of the money that I spent on the plumbing work. I am still upside down financially and with tenants wanting to move out. At the same time I do appreciate that they were willing to try to make amends and learn from this experience. read more

Had an emergency plumbing problem on Sunday night (broken pipe) and had to turn water off to the house at the street level. Called every plumber in town but all were busy. Called Rotor-Rooter and they said because it was an emergency they would send someone as soon as they finished the job they were on. An hour later Parker called and said he was on his way. He did an outstanding job. All employees we dealt with were so kind and professional. A big thank you to all, especially Parker Leskody who was so impressive. He is just a nice man that did an excellent job. He exceeded our expectation. read more

Super guys that know their stuff...extremely fair.I highly recommend them if you have any kind of plumbing problems.

Keeth Curtis came out to help us with a clog. Not only was he quick to arrive but he also alerted us to work that was paid for and not done. Keeth was very respectful of our space, clear in his communication and very knowledgeable. These guys and gals are the only ones we will call for our plumbing needs. Thanks, all! read more

Outstanding service. They came out on super short notice on Sunday of the July 4 weekend. And in the evening. We called a couple of other plumbers but of course they were either taking the day off or did not respond. These people are top notch. read more

We have a granny on our property that is built on a slab foundation and the plumbing backed up into the house! NOT GOOD! We had a major repair done a few years back with MR. Rooter in the same place. We called them first and they sent someone out that supposedly cleared the clog, but a day later the same thing happened! They did refund the money that we paid to have the clog cleared. We told them that we needed to have it fixed so it didn't happen again. They said they would send us a quote. We waited a week and no quote. We then called them back and they said they didn't want to do the job! We then called Roto-Rooter and they came and put a camera in the pipe and found a large clog. Guess what, when Mr. Rooter fixed the broken pipe before they ended up pouring concrete down the the clean out pipe! Roto-Rooter pulled out huge pieces of concrete and that fixed the problem! Roto-Rooter showed up on time, did the job quickly and cleaned up after themselves. The two that did the job were Keith and Adam. They were nice and polite and very efficient! I now have a new plumber! Grateful in Grass Valley read more

My mom water heater broke and they quoted my mom once price and after they installed the new water heater they doubled the price and took all of my mom social security now she can't buy food or pay her mortgage and can't pay her bills. They ripped her off big time. They wouldn't take time payments. They take advantage of the elderly read more

I needed help with a leaky faucet and was astounded that it would be 200$ to replace the cartridge! (Probably 10 minutes of work) When I told them it was too expensive and not to fix it I was stuck with a $45 fee for them coming out. If you are thinking of using them get a price before they come. read more

After Navo Septic came out and told me my problem was not my tank but a plumbing issue they called out Roto-Rooter Plumbers which the own too. They man who came out was clean, kind and explained everything so I could understand it. He then told me two different ways to fix my problem and how much each would cost. He let me decide whether I wanted him to fix it or get someone else. He was very nice and I would recommend Roto-Rooter to anyone who wants a company they can trust. Since I think it is one family who owns the whole thing I think you can trust them to do a good job. And I like keeping the money in our town. read more

Roto-Rooter - Historical Idaho Maryland Mine Infirmary now used as our offices. - Plumbing Near Me - Grass Valley, California

I recently hired Roto Rooter in Grass Valley to replace a sink and repair a line in my laundry room. Pat Miller was very efficient and professional. He patiently explained all work that needed to be done. The new sink looks great and works perfectly. I highly recommend Pat Miller of Roto Rooter in Grass Valley. read more

Needed a water heater strapped before real estate sale. They arrived a few hours after our call to them. Did a great job. Highly recommended. read more

My water heater died after 12 years and needed a new one. I reached out to the company and that day they had someone come and analyze the situation. An hour later I had a new water heater installed with no hiccups. Best service. They were professional, courteous and fast. Thank you Roto-Rooter for always taking care of the community. read more

Pat came to my house 7/18/2015- I love it when people are down to earth, honest, and tell you like it is- My toilet is over 30 years old, both in the house here in Auburn. My toilet kept leaking from the base and would not flush. He used a 6 foot snake, got through one time, then did it a second time and informed me that there was still some sort of blockage that he could not pull out. But my toilet is now flushing and it was only a total of $108 which include the visit and snake. He told me if he had to remove the toilet he would tell me how much that would be and wouldn't charge me for the snake. HONEST. HARD WORKING. GREAT COMPANY. GREAT EMPLOYEES. He also gave me estimates on new toilets and the installs, with the second install being half the price :) Im going to research prices of toilets and compare his estimates and regardless of who I purchase the toilets from I will be using Pat from Roto Rooter to install both my toilets. Love the information and research he shared and now I still have a working toilet for now:) worth the call. worth the price. worth the peace of mind. read more

I was impressed with the level of service I received on my garbage disposal repair made by the Roto-Rooter plumber Derek. I found him to be knowledgeable and professional, he was able to fix my disposal in a timely manner and was punctual. I would recommend Roto-Rooter in the Grass Valley area if you have any plumbing issues. I assume that employee like Derek are the bench mark for there team of plumbing techs, you would be in good hands giving your business to this location. read more

I was desperate to get a toilet fixed on a Friday afternoon. I called 4 other plumbers who were too busy before I reached Roto-Rooter who sent someone out immediately. Pat Miller was wonderful. He knew exactly what was wrong (dirt in the flushing mechanism) and fixed it in minutes without having to replace anything. The charge was very reasonable. Pat was friendly and very knowledgeable. I feel so grateful to have reached the right people. read more