OMG - Thank you! While out cleaning my deck, my hose bib decided to shear away from the house and had water gushing everywhere! (I won't go into the details about how that happened...) I called Navo & Sons, as they already service my septic tank, and the woman who answered the telephone must have heard my panic and told me that she would put my name on the "next" list for the technicians out in the field. It was about 45 minutes, max, and they were there - yay! It was only a matter of moments before they had apprised the situation, were able to replace the bib, have the water turned back AND do it at a reasonable cost. For these reasons, I give them a 5-star rating and they get my "Heroes Of The Day" award! read more

Navo & Sons - Tallying the very reasonable total...and kinda posing because I told them to! - Plumbing Near Me - Grass Valley, California

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Navo is the best! We had a serious clog in one of the septic lines, which was not easy to dislodge. The guys spent several hours, they were very persistent and knowledgeable and were able to clear the line. Thank you, we appreciate you!! read more

Called Navo &Sons at 9:00 am, they arrived that day. Now that's the way committed pros work! Cameron and Gene arrived- professionals- clean, courteous and informative. Great companies hire great employees. read more

I had a leak and my septic and on a Saturday they made a prompt visit and repair the issue for a reasonable price I would highly recommend this company read more

Just an update that justifies a 5 star review on its own. They don't charge a fee if you pay with a credit card, saves a couple hundred bucks. Awesome!! read more

BUYER BEWARE After calling several local septic service companies to get estimates and a better sense of the scope of services, I decided to go with Navo & Sons, mainly on account of their high reviews. I have four complaints about my septic tank service provided by Navo &Sons --all of which revolve around poor communication. When I first called Navo and Sons to get an estimate for the work I wanted done, I asked about the cost of digging, the price of risers, the potential location of my tank, the cost of having my tank pumped, and the type of information I'd receive after the service was complete. I was content with the answers provided to me and decided to go with them for my service. Issue 1: When I asked about the cost of digging, I was told, the cost would be roughly $150/hour--which seemed high to me--so I opted to do the digging myself. I spent several hours digging out the access point for my septic tank but when the guys arrived to pump my tank, they informed me that there was a second access point that they needed to uncover as well. I had already dug most of the second area too which left the two guys a couple inches of dirt to uncover for the second entry point. I set a timer when they started and stopped digging and it was under 15 minutes--but they still charged me $125 for that work! I fully expected a pro-rated fee based on the time of labor not a flat rate. $125 for 15 minutes of digging is entirely inappropriate and had they specified that over the phone, I would've completely dug out the second access point on my own without their help. Issue 2: When I called Navo & Sons, I also asked about what sort of report I'd receive after the pumping service so I would have a better understanding of my tank and how to service it. The woman told me they'd draft something up and it would be included in the service. When I asked the guy pumping my tank if I would receive something like that, he told me, "No!" and that the only report he'd give would be a service report if I planned to sell my house and that would cost an additional $75! Issue 3: The guy who pumped my tank informed me that there was damage to my septic tank and it should be replaced. He barely showed me the tank at all so I asked if he'd provide me with pictures to better assess the damage he was referring to and he basically suggested that I would have to trust him. For $800 service, I expected more transparency and documentation of the services provided. Issue 4: I was told that someone from the company would call me to give me an estimate for a septic tank replacement if I wanted one. Two days later a guy from the company knocks on my door without a call or any form of proper notice to tell me he came by to do an "inspection" of the tank to make an appraisal of the replacement labor cost for a new tank install. What he really meant to say was that he was there to make an "assessment" of the land for the tank install. This was just one more example of poor communication on their part. I would love to say Navo and Sons did an amazing job pumping my septic tank but they didn't even show me what they did so I have no idea what the tank looked like before or after the service. And for that, I have to issue a customer "buyer beware". read more

The water pipe from the NID meter to our home broke, no water was making it to the house. Adam showed up the same day, located the damage (after some fun hikes through the woods) and gave me some creative ideas on an interim solution. He repaired it the next day. He was professional and courteous and we had some good chats. While I have no idea about the value of the service compared to others, it doesn't matter. My issue was taken care of with diligence and respect and that's what earns my repeat business. Oh, and we also found a massive toad and that was cool. Thanks Adam. read more

Navo & Sons - Toady - Plumbing Near Me - Grass Valley, California

Grady did an awesome job for me! He was knowledgeable and fast! Thank you! Have a great week!

I highly recommend Navo & Sons, and highest recommendation for Cameron and Connor. Cameron walked me through the estimate, which was written for worst case scenario. As they started the repair, they kept me informed throughout and only charged me for what services were needed, saving me $3K off the estimate. Honest and good service! read more

Our first time using this company!! They came out today to pump our septic. Super nice guys and very helpful answering all of our questions.. we will definitely be using this company again! read more

Navo & Sons - Plumbing Near Me - Grass Valley, California

I absolutely appreciate how quickly the leak under my kitchen sink was fixed. Keith wore protective gear which made me feel better about having someone in my house during quarantine. read more

Navo & Sons - Keith did a great job fixing the leak under my sink today. Thanks!! - Plumbing Near Me - Grass Valley, California

I would definitely recommend Navo and sons. My experience with them was great. Brian and cameron went all out for me, to find my septic and climb in blackberry bushes to get the job done. Brian's energy was up beat and positive from the moment he got there. I appreciate the great service. I will definitely be recommending novo and sons for all my friends pumping needs. read more

I am not happy with how this whole job went at my property. I only settled because I want the map tracing, since I have already had to wait a week for a manager to even respond to me. The person working here, hit a pipe and LIED to me and said it was broken before. When I called and talked to the manager, it was in the notes that he hit the pipe. So why didn't the guy tell me he hit the pipe? Then when I'm talking to the manager, he offers to fix the pipe. It happened a week ago! Keep in mind, it took 4 days for the manager to respond back to me. So I was supposed to wait around for a week without water while he took his time messaging me back? Why didn't he just fix the pipe when he knew he hit it in the first place! He originally offered $100 off which is honestly an insult to me. I eventually settled for $250 because I'm over dealing with this company. I am definitely not gonna recommend this to friends and already told the person who recommended me about the situation. This whole thing could have been avoided if the person working here would have just been honest with us instead of covering his butt. Ps: it was even more of an insult the manager offering to fix it a week later after they knew it was broken and I already PAID to get it fixed. read more

Had to call Navo and Sons for a septic tank issue, from the people that answered the phone and scheduled me to Parker, the tech that arrived at the house, everyone was great to deal with. Parker quickly got to work and was very knowledgeable and professional. I am extremely pleased with the service and the pricing was more than fair. Highly recommend. read more

I called this AM regarding a problem with our septic tank. While no one could come out to pump the tank for over 2 weeks, they sent someone out immediately to see if he could help Us in the interim. He couldn't but I'm grateful he came promptly and explained the problem. We had called 3 other companies and couldn't even get a call back on 2 of them. I really appreciate the effort made to try and help us out. Very courteous and helpful! Thank you. read more

We have learned TONS moving into the rurals. One is to mandate a septic and leech line map of the property. This does a lot, especially if you want to build something: 1 - nothing is allowed over any part of the septic system, 2- did they use the least expensive thinwall pipe and then plant trees near it, etc. We bit the bullet and, after minimal searching, contacted Navo & Sons. We asked for pricing on pumping out the existing tank (only 19% sludge buildup - but we want to aerate it), and tracing the leech field. It was a bit expensive, but so is a pumper truck, mini excavator, trucks, manpower. First crew was the pumper truck, in and out no problems. Not a lot of knowledge about septic systems overall, but the job was to pump out the tank. Next crew (two days later), was comprised of Kalem and Ben (I cannot remember the first two). Kalem is training Ben, they made a good team. They traced all lines, uncovered two submerged septic distribution boxes (stinking clay pipe - pun intended), flagged the lateral lines and end of runs. Found they had also used CHEAPO thinwall ABS and planted a walnut tree right by it so the roots had broken the primary effluent line. They left the disbursement boxes open as they are 10-12" below grade and I want to put extensions in. They covered all end of runs, flagged everything, and will make a map for the county and send a copy to me. If I had known the status of the system pre-buy, I would have asked for a discount, but the mandated inspection, paid for by the seller, does not require all of the detail. All-in-all: pumper with two men followed by van with trailer and excavator and two men...we paid $550 plus $1050. We hated spending the money, but it I felt their costs were reasonable. GREAT COMPANY AND CREWS!! read more

They do yearly maintenance on our pressure dose septic system. Nice folks, easy to communicate with, happy to take their times and explain things. They just went the extra mile for me today; our septic alarm went off a week or two after our last inspection. So I called and they were out same day. Flipping the power off and on fixed the problem (at least for now!). What's particularly nice is they volunteered no charge for the service, I assume a courtesy after the inspection. Very kind. read more

Reliable, efficient and trustworthy company! It is hard to come by a company that is as efficient and reliable as Navo & Sons. We would use them again. Thank you Keith for such great work! read more

Ken was phenomenal! I had Navo and Sons come back for our annual cleaning. We had lots of problems with the alarm continuously setting off. Ken knew there was something wrong with floaters. He spent 4 hours with maintenance and fixing the floats. He even gave us recommendations to ensure no more roots show up in our septic area. Thank you!! Second visit and worth the money spent. read more

Very easy to work with and very detailed. Have used them multiple times now with multiple properties and will continue using them.

Great communication. Good prices considering other quotes I received. They are very kind and provided a report soon after the septic inspection. I would definitely use them again. Super easy billing as well. read more

Joshua was very friendly and patient with answering all our questions about our septic tank. Office staff was a pleasure to talk to.

Fair ,Honest, Knowledgeable, and great service (Josh & Rod) What more can you ask for! Would DEFINITELY recommend this company!!! THANKS GUYS!!!! read more

Very professional, upfront, and helpful. They knew what they were doing, and never heard a single four-letter word inspite of the complicated job. They were hardworking and courteous and will call on them again! read more

Jeremy Navo squeezed me in the same day I called. I had bought my current house about 5 years ago and my real estate agent, John Neeb, recommended I call Jeremy to check for roots etc. He pulled up the lid and said it was doing quite well and would not need a service or anything for a long spell I had to force him to take some money for his time. Nice guy! read more

I called for a pump out for my area. Was originally told by the 1 800 operator that they weren't sure they'd come to my area. Got a call back about 15 minutes later saying yes, they would come and would give me a call back the next day to schedule. The next day they do call back(deserving of one star instead of none i guess) telling me they will not come to my area. Despite my offer to pay them their hourly charge just to drive to and from my area. They said no. I asked what would it cost to get them here. They said they wouldn't, no matter what. Pretty sad. Guess they have way to much money already and dont have a few hours to spend to make a few grand for a 200 gallon pump out. Find someone else would be my advice. read more

Keeth was awesome. Called before arriving and arrived early! Wore a face covering as safety is a big issue. He was in and out quickly and very thorough. Explained to me and showed me how to avoid a stall in my garbage disposal should I run into the same issue. Overall, awesome job done and highly recommend! read more

I just had my first experience with Navos. The man my husband spoke with was very rude. After calling our realtor and several friends to ask which company we should contact (about inspecting an old septic and installing a new septic) they all confirmed that Navos has a reputation for being a real pain. We intended to use Navos but now we are reaching out to other companies and having a much more positive experience. read more

We had them pump our septic tank today (8/30/13). They quoted me $800. And only charged me $695. Now that doesn't happen very often! Honest company. Thank you! read more

I called Navo & Sons, Inc. out on a Friday afternoon. I had sewage and waste running all over the place. It would have been easy for him to take advantage of me but he explained my problem was a plumbing issue and that pumping would not fix my problem. It had not been pumped since I bought my house 13 years ago so I had him pump it. He offered to call his sister company, Roto-Rooter Plumbers, to come out. He was so kind and trustworthy that I knew I was in good hands with Roto-Rooter and I was! I think it is a family run and maybe that is why everyone was so nice. Family makes a difference to me. I know they will be here if I need to call them back. read more

We called Navo & Sons on Saturday. Stan called us back and was here when promised on Sunday morning. Our tank had not been pumped since it was replaced when we remodeled 12 years ago, and we were expecting a mess. Stan was extremely pleasant and helpful, giving us great suggestions. The cost was also much better than expected. We would definitely recommend Stan and Navo & Sons to anyone! read more

Were called out for a leak under the Kitchen sink on a 2 story home. The living space is above the garage is 2 beds and 2 bath rooms with a laundry room upstairs as well. One home owner was in the process of passing in the home, his wife, (88 years old) Signed the contract for the leak under the sink and actually ended up signing a contract to re-plumb the complete home. (Built in 1980 with copper plumbing). In 4 or 5 hours Navo and Sons (DBA Roto Rooter,Idaho Maryland Road) tore up the home, tore out the sheet rock through-out the house and overhead in the garage and RE-PLUMBED the whole house instead of fixing the leak under the sink at a estimated cost of $14,000. leaving her with a THRASHED out House as they "Don't do sheetrock or paint". One week later her husband died in the home, reducing her income to only Social Security. She now has no food, no propane, a devalued house and a massive lien on her home for a leak under her sink for the unpaid balance due for a complete replumb of the house to fix a leak under the kitchen sink. (She already gave them over $6,000. plus$$ that she doesn't have. Have pictures, wish I could post them here. LONG TIME LOCAL COMPANY WITH NOOO FAMILY VALUES!! Call ANYONE ELSE. Ask your local hardware or plumbing store for references. read more

Be aware that Navo's charges $45 for estimates. They didn't tell me this when I called and scheduled an appointment, and I was really surprised when the technician wanted to charge me. I didn't pay, so I didn't get the estimate for a new water heater. I have never been charged for estimates for any of the other work I've had done on my house, including the other company who came out to give me an estimate on the water heater. You might want to just deal with companies that don't charge for estimates, since there are a number of plumbing companies in this area read more

Quick response. Friendly, knowledgeable and efficient. They took the time to show me the problems and explain how to avoid them in the future. Very reasonable. I have already recommended them to one friend and will continue to recommend this dependable company. read more

These guys came to our house in 2017 to pump the septic. They came with a huge truck. We have two tanks. They pumped one and said the truck was full and that they would come back to pump the other tank in a day or two. The next day, two guys showed up to look at our septic alarm and fiddled around and kind of fixed it, but not quite. They asked to be paid for coming and for the septic pumping. I said they hadn't finished that they had another tank to pump. They replied no worries. They seemed nice, so I stupidly paid them $635 for coming out and the pumping which was not completed. After a couple of days, I called them about pumping the second tank, they never returned my calls, they never came. I called many times. Nothing. So I gave up. Today-October 2020, another crew arrived from a different septic pumping company. I showed them the tank Navo & Sons had pumped, they noted that the tank was not the one that needed to be pumped. It was the water holding tank and not the one with the solid matter that needed to be pumped. I then told them the above story. They shook their heads in amazement and said I should not have paid for anything, because pumping that tank was like doing nothing. These guys used a locator to find the second tank--a difficult process, and spend a couple of hours pumping it out, shaking their head that the other guys had charged so much and not done this. I would never recommend Navo & Sons. If I could I would give them a minus star, but I can only go down to 1 star. read more

Always consistently good and honest service. I have been using them for several years on both big and small jobs. They are always very professional. read more