Stay far away unless you want your stuff ruined. The only pro I can give this company is communicating and attempting to solve the issue. Read further to understand. I have never been so upset or discouraged about the service we received at my home!!! We had BRAND NEW carpets put in our home just over a year ago following major repairs from the year prior big storm. Very pricey, high quality carpet as we wanted them to last a long time. We had the last of our repairs done just over a week ago which I was present for and I had our caretaker contact to have our carpets cleaned following so that everything would be fresh before our whole family came back this weekend. Carpets were in great condition with the exception of two spots (I am meticulous about my stuff). a pink printer ink spot in one of our downstairs rooms and an accident from a dog in the long hallway that my partner tried to clean with dish soap and used way too much and just didn't properly handle it. There were no other spots or stains, just looked a little dingy from normal use and wanted to get them cleaned. I have video proof as we just had other work done on the house and I took a bunch to send to my partner before I left of how great everything looked. Fast forward to 3 days later, Sierra pro clean was quick to get in touch and offered a competitive price to come pretty quickly and do all the floors including our hardwood and tile. Awesome until it was not! Our caretaker went to check everything and sent us photos of all these random black spots and streaks throughout my home! Black marks coming out of the bathroom entering the master, black marks entering my sons room and a random spot inside the room, a huge spot right outside our laundry room, another one in the hallway down from the one that my partner was at fault for, and then here is the big clincher right at the bottom of our steps 7 I REPEAT 7 black circular spots all in a row going into our hallway. We called immediately and they sent someone back to fix it, only it looks even WORSE than it did before AGAIN. The person our caretaker spoke to insisted their equipment was new and that the spots were old urine? I am sorry? URINE? Urine turning black? No. We had one large dog in the house that contributed to the accident that my partner did not handle well and that accident was feces, not urine! This happened after anesthesia where he was groggy, confused and having a hard time moving! We were there when it happened. We don't allow him downstairs other than walking outside and have it blocked too because of our toddler!!!! Also- our dog is huge and I can assure you his urine spots are LARGE. Once again, BRAND NEW carpet as well...so not a chance at something old prior to our ownership or anything of the sorts coming out. The person we spoke to with the company offered discounts and to come back again but I am so distraught and concerned that they will just continue to make them look worse that we opted against that and will hopefully be able to find another company that can help us. I feel sick paying anyone again for destroying my home. Here are some pictures. It doesn't let me upload the videos I have. I also posted a picture of my room I took just a few days before they came. Now look at my house. Please beware.
**just wanted to give and update one this**
They threatened to sue us over payment. Interesting. Paid them, because at this point they know they did wrong. THANK GOSH FOR CARPET COPS. HIGHLY RECOMMEND THEM. LITERALLY THE SWEETEST, MOST KIND PEOPLE WHO FIXED ALL THE DAMAGE SIERRO PROS DID TO OUR HOUSE. They took a picture where they lifted our area rug in the master showing the entire carpet was discolored. Then they sent pictures of how much soap and water they removed out of them from Sierra pros. PLEASE LOOK AT THE AFTERS!! No random stains and lies telling us we had an animal soiling our carpet. read more