I requested a just one time wash and they signed me up for a membership. Now I am jumping through hoops to get off the damn membership. We have 3 other cars on the membership just not this one. I didn't even ask for this one! Not a good value! On top of this I can't use my email or phone number to get out of the membership. I can't get anyone to answer the phone because they say they are too busy washing other people's cars. Are you kidding me?! 2 days later these folks have still not contacted me! read more

We come here every other week for a wash and have a monthly membership - absolutely love it! Almost perfect but sometimes closes a bit earlier than listed times. I sometimes miss it due to getting out of work right around then.., read more

Sierra Express Car Wash - Auto Detailing Near Me - Carson City, Nevada

Went for the full car wash. Excellent, fast service and my car very clean including the tires!

I left a negative review for different car wash in Reno this morning after an unpleasant experience. A quick drive south to Carson and Sierra Express saved the day. Their hand wash team got all the grime and guts cleaned off and brought the paint back to an impressive sparkle. They even helped restore some dull plastic trim to its original shine. Appreciate these folks attention to detail and great pricing, highly recommended the detail team. read more

Sierra Express Car Wash - Sprinter Van - Auto Detailing Near Me - Carson City, Nevada

I normally don't give bad reviews, but if any business deserves it, it is this one. My dealer, Carson City Toyota, gave me a free pass for a car wash in 2018 or 2019, I believe it was, since their car wash was broken. Great, I thought. I didn't end up using it for some time, but I decided to use it up recently as it had no expiration date. [And note: while the coupon states "FOR DEALERS ONLY", this is what the dealer gave to use, since it replaced their free car wash, and this business has taken them in the past from customers.] I was heading to California for a small trip, and came down from Reno to this car wash on July 31 at about 11:30 AM, since the coupon was valid only at the S. Carson St. location. (I would normally have taken I-80 from Reno.) I pulled up, the and the attendant refused to honor it, similar to the review left by R.C. on July 13, 2023. She said they no longer took these coupons, and besides, she had no way of entering it in their computer system. Annoyed, I asked to speak to the manager, and she said she was the manager. I left, disappointed, and head to California with a dirty car since I didn't have time to go elsewhere. But wait, it gets worse. I emailed the company on August 9 and quickly received an automated ticket ID number. I waited 19 days, and nothing, not even in my spam folder. I emailed them again on August 28, and also called and left a message with my ticket ID number. To this day, September 14, still nothing. I also see the review I cited above my "R.C." received a company response saying to contact them on their stated email. But it seems that is just lip service to make them look good. And I see this location has a horrendous Yelp rating and tons of other bad reviews. I should have known. Well, lesson learned. I actually have received good service at one of their locations in Reno a number of times, but this experience left such a sour taste in my mouth, I won't ever patronize this company again. read more

Sierra Express Car Wash - Sierra Car Wash coupon the dealer gave me to use. Note there is no expiration date. - Auto Detailing Near Me - Carson City, Nevada

Great setup. Drive through then take your time detailing with vacuum, rags, air compressor blower. I really enjoy this.

What a mess. I went to the one in Minden. My truck was clean on the back. I went to Carson City and went to the ones there. The truck ended up with soap on the back of the truck. That makes 3 washes. So I headed home and went back through the Minden was to get the soap off. The young man gave me attitude. Told me I could only have 2 washes a day on unlimited package. He let me through even I told him to just open the gate and I will leave. I wouldn't have gone 4 times if it had been clean the first time. The amount of prewash varied from each location. Minden had the least. The value is questionable, with the attitude of the young man. read more

Used to really like coming to this location for the detailed cleaning but the short older guy that's working in that department is anything but good. He's rude and doesn't do a good job, I won't be back and plan on canceling my membership after today because of this I can do a better job not worth the cost anymore to be treated so poorly. read more

Decided to not make the drive to my regular carwash today. My carwash membership now includes various locations. I wanted to try the one down in Carson City. Very nice attendants working at this location. I think the carwash hete does a better job at cleaning with the exception the wheels didn't get as good a clean. The blowers are not nearly as good as my regular carwash up in Reno. This is a quarter the size of the regular carwash I go to. The vacuum stations are quite a bit less stations. The nice part of this catwash location is, their vacuums ate much more powerful and they have the added benefit of hand held blower nozzles. I'm very happy there is a location here in Carson City. read more

Sierra Express Car Wash - carwash - Auto Detailing Near Me - Carson City, Nevada

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I have been going to the Sierra car wash for years and Collin Sandoval is amazing! He does a great job at making sure my car is spotless. I would highly recommend you go a check it out. read more

I have been a monthly customers of theirs for the car wash. They kept hitting me up for a detail in a funny decided to take advantage of it. Horrible experience. Major hassle to just get a simple question answered such as, how much? Then when I went through all the hassle the finally getting a hold of the local location in Carson City Nevada, they booked me for an 8:00 a.m. appointment. When I arrived, she immediately warned me that the detailer doesn't typically come in until 10:00. Of course I asked why did you book me at 8:00 a.m. if your detail person doesn't come in until 10:00 a.m. She couldn't answer that. I left a main appointment with a better detail company. These guys are a joke! read more

************************BEWARE********************************* I would think twice before I ever went back to this car wash. I politely asked if they could get the dirt off the bottom of the car (see pic.) and was told they don't have anything for that. As soon as I got home I removed the dirt with a sponge and a little soapy water. It took me no longer than 5 minutes. Talk about being lazy and not caring! Save your money and go somewhere else! read more

Sierra Express Car Wash - Auto Detailing Near Me - Carson City, Nevada

The detailing was as good expected. BUT, I was receiving emails about detailing at 30% off regular prices. This didn't happen! I called before the end of the month but couldn't get in until 15 days after the special, so the key for 30% off wouldn't work, but the key for 15% off did. She felt the car wasn't heavily soiled so it would take 2-3 hours..... wrong, it took 5 hours!so buyer beware of pricing incentives!!! I had to drive from South Lake Tahoe to Carson city, even though there's a Sierra car wash in Tahoe..... go figure! And no one called to tell me when the car was ready for pickup!! read more

I was traveling from out of state and a friend loan me his vehicle for my stay in Nevada. I took his car to this car wash to have it fully detailed for letting me use it. Please note: I believe what she was telling me, I also know what the staff was telling me when I got the car wash was not the same thing she was trying to telling me. *** SO BEWARE *** and do not sign a paper! 1) the full detail did not include everything, they did not clean the doors or seats. They just needed wiped down. They said I had to by that separately so I said fine. They said I would have to get back in line. I did not have the doors or seats cleaned. 2) I told them I was from out of state, I did not want the membership. They have been billing my card for the membership. I just got off the phone and the lady said I should have read the contract. I was told I had to sign the paper to get the car wash. I said fine, I do not want the membership, I do not live here in Carson. I do not live in Nevada! Now she is said *** she is going to charge my card that is coming due *** for being so upset about this car wash charging my card for a membership I didn't want to have. IS THIS NOT FRAUD billing my card anyways KNOWING that I live out of state AND that I DID NOT WANT the membership? We will see if she actually charges my card when the membership fees are due! I told her I have a dispute on ALL the charges including the one pending. So let me make this clear... I SAID I DO NOT WANT THE MEMBERSHIP BECAUSE I DO NOT LIVE IN NEVADA BUT THEY WANTED ME TO SIGN THE PAPER TO GET A CAR WASH!!! read more

Normally when I have poor service, I like to contact the business direct. Unfortunately, I couldn't find a current phone number for this business. I had my car washed this afternoon but I didn't have time for them to dry it off. Typically this isn't a big deal but today it was. There was still soap and dirt on my car. Not sure if it was the techs operating the wash tunnel, lack of a better term, or the tunnel it self but my car is still dirty. Will return to their location in Reno to have the car washed again. If this had been my first experience with Sierra Wash, I would never go back. read more

The car wash overall is great it is pretty expensive but worth it the guys that work there are very nice and respectful

i had a membership with surf thru car wash for a couple/few years. recently, they upped the price $2 over the course of 3 months. in that time they took away the scrub brushes for the people that spray your car off before you enter the wash. on top of tipping, i would often run my car through 2 or 3 times in a row and still my car never really got clean. a couple people recommended sierra express. so i made my way over there and got a car wash after a road trip. there were so many bugs stuck to my windshield and grill i told the fellow at the entrance i would likely bring my car through a couple times. the fellow nodded and told me he would make sure it all came off. he sprayed my car down then scrubbed it so well i didnt need to run through again! membership to sierra express car wash purchased! thanks! read more

Never had a portioned with this place before. I recently took my car there for a hand wash and wax. It was a little pricey at $100, but they had always done a good job. I got the car back with hard water spots not removed or even mentioned, and wheels filthy. I understand the hard water spots are hard to get out, but there was no attempt on their part. It's a small area on the front of the car, if they would have mentioned it, I would have paid more. The real problem was the wheels, considering the amount I paid, they didn't even attempt to clean these. Just touching the wheel, the dirt came off. So when I got home I cleaned these myself. But$100? I expect more. I contacted them but it was excuses. They did offer to make it right, but by then I had just done it myself. read more

Sierra Express Car Wash - Only area of hard water spots - Auto Detailing Near Me - Carson City, Nevada

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Horrible customer service at their Carson City location. Much better service at South Lake Tahoe, CA location.

josalyne did really good in helping me schedule for a wash next week she guided me throughout every wash they had

Starting off with OVER PRICED!! paid for one of the better washes (inside and out $30). Drove over the the detail side and waited for 30 minutes and watched the guys start 3 other cars that showed up after me before me. I found someone, a bald guy (look like a manger). Finally started working on my car. 20 minutes later still not done! People that came before me said they'd been waiting for 2 hours!!! How is this customer service?? No one seems to care about their job or the people they are being paid to serve. 1 hour and 6 minutes My windshield still has bugs and water streaks, didn't clean the cup holders. The entire car looks like it was wiped with dirty towels. Will NOT be back!! read more

This used to be a great car wash. The vacuums and blowers at self serve are still excellent, unfortunately that is all that is good. The car wash does not wash the back of the vehicle ( I have both a cuv and small truck, neither get clean) and the interior cleaning done by staff has been marginal. The wait is long to get the car interior cleaned, no one will make eye contact or tell you which line you should be in. Ignoring the customers and hoping they will leave seems to be the team motto, and it worked. I got so tired of waiting and watching people who arrived after me get their car cleaned, that I got in my car and went to the self serve vacuums and did my own interior. I feel 2 stars is generous. read more

Whatever you do dont sign up for the $20 per month unlimited car washes and then TRY tp cancel. It wont happen, they continue to charge you month after monthe ... read more

Once again I go to get my car washed and the sun is shining no rain on 3/26/23 and again they are closed... WTF Sick of this closed for no reason and I watched 4 other cars pull in but CLOSED read more

I absolutely love this car wash! Every time I come here, the staff are so happy and friendly, even after they have had to deal with my super dirty cars full of dog hair, dog slobber, and mud/dirt everywhere. When I first started coming here, it was for the quick drive-thru washes. But recently, I've switched to only doing the hand washes so I can get the interior cleaned, too. You cannot beat $35 for hand wash and interior clean!! I always tip at least $10 because I think my car must be among to dirtiest on the road and in so appreciative of the great service. read more

If I could give zero stars and post, I would. I'm too angry to even give details but don't go here if you want to keep your car in good condition or would like to have decent customer service. Unresponsive, Rude, and employees that walk away from you when you're trying to ask a question. Audrey was especially awful multiple times. If you want the WORLD'S worst experience and broken parts on your car ... this is the place for you ! read more

Nice family run business i will be going there again they seem really popular. Good service and fast too.

Good Car Wash! Friendly workers and good environment. This location is very convenient, right in the middle of Carson City.

This team, especially the gentlemen that work on the weekdays do such great job detailing , washing, wiping windows etc!

I love this place! The monthly rate is great. The customer service is amazing!! Very efficient.

I used to have their monthly service. It lasted two months. The car wash does not wash cars. Fast forward six months I went in today to see if any better. First off the pay machines still do not work well. I paid $20. For a grand champion wash. I ask the young gal if there was an option to get the inside done, and she said yes but it is an hour and a half wait, then walked away. Well I went thru then around to vacuum. Vacuum worked great. I noticed my back window and hatch door were dirty. Unfortunately I do know of a drive thru car wash that can clean an suv well. I then walked around to vacuum the passenger side and was very surprised how dirty it was. I walked over and talked to the gal and she said I could drive thru again. I got home and there was water spots all over my brand new car. Yup this place still sucks. Might try Prestige again because it has been a couple years so maybe they changed for the better‍ read more

The team does a great job. Because of an accident I was in I couldn't get my car washed for almost a year so it really needed it and they did an amazing job I highly recommend this place read more

Used to think this place was a decent business. But BURNERS beware!!! They are charging exorbitant prices for even the tiniest amount of playa dust! We brought the car in already rinsed with our floor mats washed off as well. $75 for the $29 service and wanted to charge $250 to remove the small amount of dust from the carpet. The manager had no inclination to meet half way. Obviously there are some vehicles coming thru that are far worse than ours. We had a car cover on playa and taped the windows and doors. A simple consideration of that and practically no playa in or on the car would have kept us as customers. I was seriously considering their monthly fee but not now. read more

Unbelievable bargain for unlimited car washes. Upgrade to full service is also a bargain and highly recommended. Great service.

So there I was, leaving the 25,000 mile check up on my car, headed home for a date with my wife, when it occurred to me that having a nice clean car might a great way to start the evening, and if you knew my wife and our history of riding in cars together, you'd more fully understand how significant this little effort was. When she got into the car, she was able to notice the new car feel of the seats, as they had been cleaned by one of their trained professional staff members. Besides the seats, they had cleaned the windows and vacuumed the floor of the entire car. I drive a RAV4 and so they had popped up the lift gate and vacuumed that part of the vehicle as well. The outside had been run through the regular car wash machinery and the attendants there had done a nice job of scrubbing the bugs off the front, but the personal attendant in the shaded area did even more. He was working, almost bug by bug, to clear the front of the car, and this is even before he's done the inside. This place thoroughly exceeded my expectations and I was back the next day with my other car. This time I was prepared to tip properly, as I'm sure the folks doing the hard work are living on tips, as so many of us in Nevada have from time to time. What do you want in a good car wash? I'm betting they've got it here, and the drive up from Gardnerville is surely worth it. read more

Do not go here! I have stopped here about 5-6 times and I am done with this sorry place. I was tolerant to the sloppy wipe downs but I'm sick of being pressured into tipping them when it's not deserved. doing a half a** wipe down, scratching my paint and making it look like a dog pissed on my tire doesn't even deserve business let alone a tip. read more

Sierra Express Car Wash - Dog piss or tire shine? You be the judge - Auto Detailing Near Me - Carson City, Nevada

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For $12.95 a month you can get all the car washes you want. They have a fast pass system so you only have to open the window, tell the screen if you want extras or not and get your receipt, then you're off to the car wash. You do not have to leave your car either. It's not touchless - there are pads and brushes inside the car wash AND 2 guys will hose the car off and clean it down with soft brooms to get the extra bugs and grime off before it goes through the wash. For a drive-thru car wash, it's the best one I know of because of this extra service you get from the 2 guys before you go in. I drive through Washoe Valley every day, I get lots of bugs in the summer and snow/salt grime in the winter, and going through here regularly keeps my car clean. And now, with the special monthly price, you can't beat the deal! read more

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Jarrett and Alex are super awesome and very helpful with the wash! Thank you so much.

If you have a little mud on your vehicle they don't want to wash it. They want you to wash it off and come back.

Don't waste your time. Three separate times I have gone to this carwash because, to-date, there has been no alternative hand dry location in Carson City. Today will be the last. They fail to clean the car everytime. The last time I went, I was asked by the handwash tech to go thru the drive-thru wash a second time because it was still dirty. Despite request by tech - not me, manager would not allow me to go thru a separate express line for "members" even though they caused the issue, so I had to wait in line a second time - taking an extra 1/2 hr of my time. Really poor customer service. Fortunately, the tech did a great job after that. Today, the tech didn't bother. After going thru wash & paying for hand dry, I returned to my car with streaks of dirt streaming down the back of the car, rockers, & in crevices, as well as spots all over, dirt on the back windshield because he couldn't bother to lift the wiper & bugs on the windshield (which easily came off when wiped with thumb - no scraping or pressure required). When I spoke to mgr, she advised I didn't pay for bug package so no correction needed. Call me old fashioned, but when you pay for a wash - you expect dirt to be gone after wash & no spots from being wiped down. I've gone thru $3 drive-thru's with better results. Shouldn't have to pay for a "bug package" to get basic road dirt off. Spoke to customer service line when I got home & sent photos & they were kind enough to comp me a wash, but think I will try another location - which is what they suggested as well. I don't expect perfection, but do expect to get what I paid for - clearly this manager doesn't. I've attached photos - which doesn't show dirt & spots as well as in person, and doesn't show all the streaks of dirt on back tailgate that I asked tech to clean off after he said he was finished, but it gives an idea. Vehicle is a month old, so nothing showing is embedded - all surface, easily removable dirt.... read more

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