The most important thing is getting the order right. Failure We ordered delivery and our pizza and supposed to have pepperoni and meatballs... came with only cheese. Recipes shows we were CHARGED properly so big disappointment. Chicken tenders were good, kids enjoyed them (even the picky one) BBQ chicken pizza was good (thick and had a LOT of cheese, but good) Cheese pizza was good .. but not what we ordered Overall we were happy, but we didn't get what we paid for. read more

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Was our pizza and pasta place to go when we were in Monticello. Even brought family there who were visiting the casino. Always pleased with our meals and service. Especially liked it when they expanded the restaurant next door. Light, fresh, airy and twice as much room for dine in. Went there today. Restaurant is now smaller than it ever was, space wise. Now you can only pretty much order take out. There are only 2 tables for dine in service. While hubby looked at the menu, I wanted to wash my hands. I asked where the restroom was and she rudely told they didn't have one. I looked at my hubby and we were both shocked. I told her that it was our go to place but not any more. She didn't care. We turned around and left and we will never return. Sad..... read more

Great!! They are always friendly, and their delivery service is a great option. The food is very good. Wish the menu was bigger with more options or specials. My family will continue to order from them for years to come. read more

The pizza here is the best in the area. Crispy n crunchy and always cooked the way you want. I like it a lil well done. Tasty sauce and the perfect amount of cheese. When getting to go pizza siena's is my top pick. read more

Pizza is MUCH better than the pizza place in Rock Hill. Calzone is "ok". Could add more ham. Hot sub Sienna is good BUT DRY AS A BONE. Really needs some sort of sauce. Wouldn't get that again. But this is my go-to for pizza. New owners. read more

Siena's Pizza - Slice - Pizza Near Me - Monticello, New York

Ordered delivery for 10 people on two occasions, both for lunch. Chicken wings and garlic knots were a huge fail, as was the Caesar Salad! Chicken Parmesan and baked ziti were okay. Pizza was passable. If you look at the picture of the pepperoni pizza, I don't understand why there are random parts of the pizza without pepperoni! Service was ok. I'll check out other places before ordering again. read more

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I did deliver order everything was good I really like the chef salad I also like the chicken gyro which came with fries

One of the best pizza places in Sullivan. Always super friendly and accommidates your preferences to the tee ! read more

So good, I eat here very often and everything is always fresh and delicious. The service is good for me, I never had a problem. read more

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I wish I could give a zero for professionalism. By far one of the worst businesses in the county lacking customer service. No real Italian cuisine whatsoever. The owners who I believe to be of Mexican or South American decent are very arrogant, rude and disrespectful towards other people of color. In particular black people. This is the 2 encounter for my family. Let me just tell you if you're coming there just use cash. If you spend under $10 on a debit or credit card be prepared they will rob you of a $1extra. No notice is disclosed or on display anywhere in the location. The little man there who says he's the boss will get offended because you complain about his practices all because he's been doing it for 3-4 years. And force a refund on you to get rid of you from the store. I've been in the store numerous times and never have I seen him deal with any other people the manor in which he mishandled me. Needless to say no matter what the customer is right, especially in this case you have no signage and you got offended and very egotistical because I called you out. I am reporting his business to New York State of Better business and Attorney General. read more

I don't know to say it's the service that has me annoyed or policy. I asked for an order of wings, the lady didn't ask how many and I didn't tell her. Now the wings ready, the # of wings are 12 I only needed 6. I asked how many ranch dressings did I get she says 1. If you get 1 ranch dressing for 6 wings why wouldn't get 2 for 12 wings ?!?!?? read more

I called Siennas today to place what probably would have been a $120.00 order....well it was a $120.00 order but at Paesanos. In the middle of ordering my two pasta with Alfredo dinner meals, I asked if they could upcharge me for adding the alfredo sauce they already had to make for the two dinner meals and they said no. I asked the girl who answered the phone if I could speak to the owner and she rudely answered "They already said no." At this point I was extremely frusterated and said to cancel the entire order and the woman who answered the phone hung up on me. Any business owner should know not to burn a repeat customer over a $3 upcharge. Siennas as a whole, the young lady who hung up on me and the owners who denied my request can all kiss my a$$. read more

Excellent pizza some of the best in the area I just moved here from the city and tried all the local pizza places before I went here I was mad I didn't know about them sooner pizza is as good as the energy the staff has towards the customers they are very friendly love this place and would recommend to everyone read more

If I could give these people 0 stars I would ! These Hispanic people that work there are soooooooooooooo freaking rude ! I will NEVER buy from them again ! I bought over $40 worth of food from them and they still were very rude and disrespectful! Don't spend your money here ! They don't treat the townspeople right ! AND THERE IS A BAKED BUG ON MY PIZZA read more

Siena's Pizza - they have bugs in their food - Pizza Near Me - Monticello, New York

I am not from the area but happened to be out with my family and my kids wanted pizza . I stopped thinking no one can mess pizza up but I sure was wrong . I ordered a 1/2pineapple pizza and it was soggy so we only ate the cheese part and when I told the girl at the counter she said "if I didn't like her pizza I should of gave it back and she's isn't taking anything off the bill" so moral of the story is their customer service sucks just as much as the pizza . Thank God I don't live in this area . FYI even the chesse part of the pizza was salty worst pizza ever!!! read more

Really good slice of pizza and real nice people! Stopped in with my wife and step son.

We get Siena's pizza a lot, but I would also recomend some of the other great Italian food they have. Sometimes we pick it up and sometimes we have it delivered and we have not hat a problem with either. A great place. read more

Great local spot, affordable options, & SO good. They also have delivery & an online menu which is always appreciated--even more so now with Covid! read more

This is the worst pizza in Monticello do not waste your hard earned money at this restaurant. I ordered 4 pies on Sunday for my son's birthday party I picked them up at 8:45 I got home and looked at the chicken pie it was dry nasty no taste and hard. I called them and the only guy that was there was the guys closing he said sorry and for me to call back on Tuesday due to the fact that they are closed on Monday. I called and the owner would not give me his name he was rude and nasty just like his pizza I would never recommend this place not even to my worst enemy DO NOT EAT AT THIS PLACE PLEASE I AM SAVING YOU A HEADACHE read more

I have ordered from Sienna for over three years. The one time they send me a burnt pizza, I gave it back to the delivery man and call ahead and hope for another pizza and the first thing out of owner's mouth I'll never deliver to you again. Owner claimed I said I wanted the pizza well done, NOT TRUE. The owner was immediate belligerent!!! read more

We had the best chicken wings in the US! We ordered the mild one plus cheese pizza with was also delicious! We ll repeat this with the next occasion! Regards from NYC! P.s visit their website, there is the menu plus call and ask for wings, if you want with delivery. There are just great! read more

I placed an order with 3 items but this review is for the red velvet cake not the other 2 items (which were good) the cake was extremely dry and didn't taste good at all and it definitely wasn't worth even .50 let alone the $4.00 I paid. read more

My family frequents Siena's. They always rave about the food. I happened to be visiting them on a planned Siena's dinner night. I had the eggplant parm Ala vodka... yess I said it EGGPLANT PARM ALA VODKA. I'm not even kidding when I say it's the best thing I ever ate. They combined two of my favorites into one genius plate. I haven't been able to stop thinking about it since I ate it. I'm dying for another Siena's night! read more

This is the only game in town if you want a good cheesesteak or wings. The sub roll for my cheesesteak was delicious which makes all the difference read more

Wings are ok the blue cheese is super watery it's like they cut there blue cheese with tap water I never seen nutin like it

So if you glance at my recent reviews, you can guess that I'm traveling with my boss and 1 other co worker. My boss is always crunched for time and obsessed with stopping at pizzerias. I for one don't like going to just any pizza stop, as being from Long Island I have had the pleasure of amazing pizza. I could tell by looking at the slices behind the glass that theres little effort put into it. It wasn't bad, though nothing great either. Bland slices with ingredients just tossed on top, my gyro was eh (I ate it cause I eat everything), my co worker liked her cheesesteak, my boss gets the same boring thing every-time (two plain slices and garlic knots) so he doesn't count. And because of Covid they have no indoor seating, but they have a hot sauce/condiments area that you can't take outside and will charge up to dollar for small cups to put the sauce in (That was nail in the coffin for my boss) I'm definitely tired of off the grid, non LI/NYC pizzerias... read more

They have the best chicken parm sandwich in the world. Yes, I mean it, in the world. Great hot or cold. Also their escarole soup is distinctive and delicious. Service with a smile. Internet and call in orders completed quickly. Yummmmmy! read more

Family owned, friendly, clean, yummy food. What more needs to be said. At times delivery to home takes longer than one may expect but that's because they are always so busy and that can only mean one thing: repeat customers due to high quality food. read more

Unaccomidating and jumping through pointless hoops! I never had an issue in the past until today.I ordered what I typically order, which is suicide wings (which are mild at best) with a request of lemon pepper sauce on the side.  This combination makes the wings hotter which I prefer. Siena made these wings for me in the past with no issue. I contacted Siennas by phone just to ensure that my order would arrive correctly since it was delivery and there site wouldn't allow me to specify that the 1.50 extra sauce fee was for lemon pepper sauce. Sienas told me they couldn't make my order this way because I did an online order, so I asked them to cancel my online order and I would phone in the order.  They then told me I needed to cancel it myself so I got off the phone with them attempted to do so, but the site wouldn't allow me. I then called them back explained the issue and so they finally canceled my online order so it could be changed to a call in order for delivery.  Ultimately at the very end of the order a gentleman got on the phone told me he could make me lemon pepper wings I explained I wanted the suicidal wings with lemon pepper sauce on the side and I was willing to pay 3xs the 1.50 extra sauce fee. He then told me No...ultimately after all the back and forth I was frustrated and upset which led to canceling my whole order with them. My business went to Giovanni's, they accommodated my sauce needs and received a nice tip. Siena, my advice...try harder with customer service or learn to make hotter wings. read more

I ordered from Siena's bc I can't get good pizza upstate & at first slice the pizza was comparable, crispy crust, melty cheese.. happy.. then I ordered a pie over the phone. The service was rude. The pie was good... I ordered again service was ruder and pie was decent.. so I order again.. not good at all pie was stuck to the box.. if you have good food appreciate your good customers be nice in these times read more

I called and a woman picked up the phone and told me $9.00 for a pizza and she put the phone down and took forever so I hung up and called again and my call was rejected. Then they finally answered and a man picked up and I asked again and he said $10.50, so how did the price go up all of a sudden. He just completely changed the price and he had a little attitude also. So i hung up again and called and let my brother talk and the same man answered and somehow the price went back $9.00, So is he like trying to rob me of my money, And i buy from the a lot so I'm thinking about stopping because what if they did that to me all those other times. they are so lucky there food taste good smh. read more

the classic pizza taste with a saltier crust; definitely cant complain about the pizza. however, i'm sick of terrible customer service just about everywhere i go and this place was no different. first, the surgical masks everyone wears makes me feel sick. its like seeing people wear their dirty underwear on their face. theyre unsanitary. particularly at siennas, the customer service was borderline enraging. theres no reason why one gets the same amount of blue cheese for a dozen wings that one would for a half dozen and theres definitely no reason why one should get a snotty response to the question regarding the blue cheese. aside from the attitude about the dressing, it was watery and the wings themselves were dry, overdone, and way overpriced for their tiny size. people like wings with sauce to come with sauce and i was not satisfied with the amount of sauce whatsoever, especially because they were so overdone. with all the pizza places around here, one would think these places would be competative. tldr: crap customer service, crap wings, decent pizza, but nothing one couldnt get elsewhere read more

Terrible service half cooked food and the manager told me to not order there anymore because my food was half cooked

We ordered 3 pizzas and buffalo wings last night and it was great. Very fresh and tasty!!!!

Fantastic! Love the food and the people, great pizza - no heartburn. Real home cooking and the nicest people - have no Idea what happened to the bad reviewer, but this place is a real gem. Highly recommended! read more

I can't believe how unprofessional. I called because an old nasty pizza was delivered to me and when I called to complain I was told not to order from them anymore..unbelievable. No apologies..nothing..unacceptable! read more

This is the best pizza I have ever had in Sullivan county. Yes, better than that place idk why ppl drive out to Roscoe for. AND the prices are cheaper than at least half the places in the county. No idea why this place has 3 stars, it's good, clean, free wifi, and tv read more

Piss poor customer service they screwed up an order after waiting for over an hour, they don't apologize and surely don't want to keep your business read more

We ordered pies, salad, chicken tenders and fries at 5:30 only to have the wrong order delivered. Staff was rude and unaccommodating when we called to rectify the situation. The order was finally corrected at 7:30 after 2 frustrating phone calls to Siena's with rude staff. We used to order here every week... never again. read more

These guys have exceptional pizza, it's quite different from the norm. If you suffer from heartburn, eat here, you'll forget you have it. The food here is nice, not oily and very tasty, also cheap! Recommended highly. read more