I had ordered flowers from this place back in August, all contact through email. The man Mark who I dealt with assured me everything would be fine and I would just need to pick my roses up on the 16th of October. I had asked if he needed my phone number, or if I were to get a confirmation number for the order, he said there was no need. A few days ago I decided to email the man and ask if it would be possible to pick the roses up a day earlier then we had discussed. The automated response I received stated that he no longer was employed with the company and if I needed anything to contact the warehouse. These are flowers for my WEDDING that is NEXT weekend, imagine how that made me feel....STRESSED. Of course the warehouse was closed at the time, so I had to wait until the next day to get in touch with someone.
When I called, I explained my situation and they said they were look for my order and call me back, an hour later no phone call....so I called them back! They then proceeded to tell me that they could not find my order and finally decided to ask me what I wanted....I told them, and the lady assured me that the roses I needed would not be a problem to get. Fast forward to an hour later, I get another phone call telling me they could not get the roses I needed because no vendor around had them....needless to say, I found another florist that is better serving me.
I was very disappointed with this company because I was referred to them from a good friend who had dealt with them back in June, and had no problems. My biggest annoyance is, if I wouldn't have contacted, "Mark" and asked about picking my flowers up early, I would have shown up on the day we discussed (Oct 16th) and I would have left with NO ROSES, for my wedding that is the NEXT DAY. This is just rude and disrespectful. I will not be using this company again, obviously...and I would not recommend them to anyone. read more