My tech went above and beyond! Very thoughtful and conscientious. I would definitely use this…read morecompany again!

I can say that this place is bull shit! All they wanted to come and do was get their quick payment!…read moreGuy didn't come in and say what was wrong with our a/c unit all he came in saying was "you have 0 pounds of coolant so you would have to fill it up and each pound is $200 pounds. And your unit takes about 8 pounds. So I wouldn't fill it up. I'd recommend you change it." Us: " ok how much would that be?" Him:"around 8-12 thousand" Us looking at each other like this man is insane! Do not go to this c

Adan is amazing and he worked on our house multiple times. Very competent and hard working person…read morewith good ethics, I 100% recommend him. However, his office stuff is slow and incompetent. It took me many weeks of relentless calls to get my invoice and warranty. The office woman kept saying she sent it, turns out there was a mistake in my email address but instead trying to figure it out while on the phone she kept insisting she already sent it. The whole time I had a feeling like I was annoying her. But I need my invoice and warranty. We spent almost $10,000 so I needed these for record keeping.

We had Adan Gomez come out to our house to clear out a stubborn clogged drain line and do a routine…read moremaintenance check/cleaning. He exceeded our expectations with his quick work, professional approach, and very fair pricing. He even took care of some things that were not asked for or charged for, because it was easy and the right thing to do. For example he changed out our filter and adjusted the drain line to ensure the slope was in the right direction. All in all, I would definitely call on Mr. Gomez again to service my HVAC system and recommend him to anyone looking for honest, professional, and affordable HVAC service.

Came out, serviced the AC, at a good price. No complaints. I will now write out more words because…read moreyelp demands it.

Second edit: There have been issues on Frank's end beyond his control that I wasn't aware of. He's…read morebeen upfront and responsive since I left the below negative review. Logistics will prevent me from hiring Austin Reliance for the work, but I'm upgrading my rating to four stars to give the benefit of the doubt to the company. Edit: Frank's excellent reply below-- taking full responsibility-- has me reconsidering. Added two stars. Original review: Not a very professional company. Frank responded to my initial Yelp request, and he came out to inspect my raccoon-damaged ducts and promised a quote. A week later, after four promises from Frank to send me a quote "shortly", no quote. Why do an onsite inspection and promise a quote if you don't intend to accept the job? My AC is out in Texas in August, and I don't appreciate being so deceptively strung along. Even without AC I'm on a budget, so I was hoping Frank's quote would be competitive and I believed every promise and kept adding another un-air-conditioned day in expectation of a price quote.

Another great visit from Parobek. Jack came for my yearly HVAC inspection. Wonderfully friendly,…read morethorough with his findings, and detailed with how I can help maintain my system along my own and what things can be done by them to help as well. No pressure to do the upgrades which is nice, just the information, price and benefit. Thanks for continuing to be my go to folks for HVAC and plumbing!

Everyone was professional and friendly and took the time to answer all of our questions. They were…read morehappy to show us everything we asked to see, which we really appreciated. We had a significant amount of work done, and it was completed exceptionally well. Their knowledge and expertise really stood out, and we felt confident in the quality of the work.

Very pleased with On Point. When they had to reschedule they let me know. The repair person knew…read morewhat he was doing and did it well. The price was fair. Would gladly do business with this company in the future. Highly recommend.

I have used On Point the past few years for my washing machine and my refrigerator and they were…read morehonest and knowledgeable for both. My fridge deli drawer kept freezing over and they came out and fixed it within a day or two of calling. As for my washing machine, they were not able to fix it because it was a motherboard issue with parts that were no longer available for my specific model. He gave me a few ideas of ways to get as much life out of it as possible and it continued for another 6 months using those suggestions. They had a $75 charge for coming out which I thought was fair even though they were not able to fix it. I would recommend using On Point for your appliance repairs because they are timely, friendly, honest and fair.

Unable to effectively troubleshoot an issue with our DIY Mr Cool mini-split system and misdiagnosed…read morethe cause. This cost me around $350 with no results. Since my unit was under warranty, it also caused Mr Cool to send out $2,500 worth of equipment that they probably didn't need to replace. After I called another HVAC company out, we determined it was a straightforward leak after pressure test, and the other company fixed the problem. DETAILS: When I put the board into diagnostic mode it gave us a low pressure code. I told this to the Handsome Brothers tech, but turnaround time to troubleshoot was a full day due to slow response from Mr Cool. He said he got a board to equipment comms error when he followed their procedures, so he wrote up that the board was bad. This didn't make a lot of sense to me, so I went back and checked. The board/comms error code is the secondary error you get after the initial pressure error. (Low pressure causes the system to stop due to safety, then goes into board/comms error mode.) Tech probably did not actually start diagnostic mode after system reset, but I wasn't there to see what he tried. I called him over the phone and asked if he did a pressure check. He did not. I asked him to come back. He said he would later, but never called back. Based on this misdiagnosis, Mr Cool sent an entire outdoor replacement unit; however, I called another company out since I don't have a license to handle R-410a refrigerant recharge. They have worked on mini-splits before and were familiar with the Mr Cool brand. The other company's tech ran the same on-board diagnostics, verified that it was a low pressure code, and verified that the board comms error happens later as a side effect. To verify the root cause of the low pressure code symptom, he ran a pressure check and found that the leak was on the bottom fitting. Rain had gotten trapped in the covering, pulled down the copper fitting. He repaired the leak, secured/sealed/mounted the lines to prevent that problem from happening again, and recharged the system. The only reason this is a 2-star review rather than 1 is because Mr Cool's tech support is indeed hard to get hold of, not responsive unless you are a squeaky wheel (presumably due to pandemic and other things). But he should not have dismissed the problem as "bad board" after I told him about the low pressure error. I'm not an HVAC tech but I can look things up online, especially when it comes to basic things such as putting equipment into diagnostic mode. I mentioned the low pressure error 3 times and he never followed up when I asked for a pressure check. Had he done so he may have found and fixed the leak, I would have spent less money and time on this problem, and he would have been able to avoid a 2-star review.

I cannot even put into words, my appreciation for Handsome Brothers. We bought our house with a…read morecrappy HVAC system. Every year, we had to have it serviced, Freon recharged, compressor replaced etc. we just couldn't afford to have it replaced, especially knowing we would have to replace all the ductwork as well. We probably had 6 different HVAC companies out here over the five years, but Mitchell from Handsome Brothers stuck out. When we were finally ready to pull the trigger on a new system, we got quotes from five companies. We kept trying to remember the name of Mitchell's company because he really seemed the most straight forward and trustworthy of anyone else we had dealt with. Finally, my Wife started looking through two years of checkbooks and found the check we made out to Handsome Brothers for a service call. I called, and Mitchell came out the same day. Unlike the other companies who sent techs and salespeople out with a flashlight to inspect our ductwork configuration, Mitchell, unafraid to get dirty, dove under the house to personally inspect everything. His quote was just over HALF of the most expensive quote! Of course, there were unforeseen problems and the job took longer than expected. Unlike any other contractor we've dealt with, (been remodeling for five years) we were not charged any extra! Handsome Brothers is the most respectful, accommodating and hardworking group of gentlemen we have EVER experienced. I wish there were more like them. I would HIGHLY recommend them to EVERYONE. I'd say don't even go through the hassle and time waste of "auditioning" other companies. Call Handsome Brothers with confidence and be done!

Great service, again! AS ALWAYS!…read more Easily scheduled an appointment and Pete showed up when he said he would. He even gave me a phone call 40 minutes before to tell me he was on the way! He clearly explained the problem and gave me several reasonable options. Extremely professional service. I'm a huge fan of the service I get from Honest!!!

This used to be a great company and then it all completely fell apart. I discovered today the owner…read moresold it a couple of years ago and now I get it. My last. 3 appointments with them in 2024 and 2025 were all canceled the day of or the day before. I was told things like "someone called in sick" which didn't make any sense to me. I also was told, as others were, that they were only doing urgent calls for months and no maintenance checks. This was the company that I bought a new AC system from a few years ago and the guys were always great. Then suddenly overnight it was "you need to buy this and that" and "oh, your system will fail if you don't get this." I noticed people in my neighborhood starting to complain about them for the very first time. Whoever bought this company really got a gem and they completely ran it into the ground. It's sad .

Long overdue review. JBG replaced our entire HVAC system last September and cannot recommend them…read moreenough. At a time where we are seeing Private Equity buy up many home service providers and overcharge their clients, it was a pleasure working with this family-owned business. Not only did they come in under other quotes received for comparable systems, they offered flexible financing and great customer service. Installation was quick and smooth and have had zero issues.I recommend these guys to anyone I know needing HVAC service.

You can really see why JBG only has five star reviews! I sent out a bunch of Yelp requests for HVAC…read morerepair when my a/c stopped blowing cold air and another company came to diagnose a failed compressor, with a quote for almost 4k. I sent out some additional requests for quotes on this part but almost everyone either wanted to come do another $75-95 diagnostic to say the same thing or told me the unit was too old/parts were too difficult to find so I should just replace the whole unit. Bladimir got back to me with zero hassle about just wanting a quote and had the best one out of all the people I spoke with that day, probably 15+ companies. He even had a model-specific rep for my out of date HVAC that had the parts in stock. They were able to come out to replace the compressor early afternoon the next day and were extremely responsive over text. However, when they left there was still no cold air. He came first thing the next morning and was able to diagnose that wires were also touching and causing the system to blow HOT AIR every time the a/c came on, and fixed it immediately! The compressor was still damaged and needed to be replaced, not just the wiring issue and we're not sure why they happened together, but I feel like another company would have charged for more expensive parts or just force a whole system replacement without trying to find this simple fix. He also repaired the thermostat housing which had never attached to the wall properly at no charge. 100/10. I hope I never have a/c issues again but he's the only one I would call and would a billion percent recommend him and his team to anyone needing to get cool again.

TAV Air came at the behest of our "property manager" to fix destroyed ventilation, which was wet…read moreand covered in mold. They did this work without proper mold remediation specialists, associated equipment (like tents, etc.) and they did not bring adequate drop cloths to cover our furniture, rugs or belongings, resulting in the depositing of mold and mold spores all over our fabric furniture and rugs, never mind throughout the air in our home. We will need to dispose of all of these expensive, impacted items, as we are currently suffering from allergic shock/ anaphylactic shock, with multiple trips to the ER. Can't safely bring these items-- and the mold potentially on/ in them-- with us to our next home. Ethically, I think TAV Air should have declined to do this work when they saw clear signs of water damage and mold, deferring to a certified mold remediation specialist with the proper permits from TDLR. Serious ethical issue, resulting in immediate health issues for me, my husband, and our dog.

This is one of the few honest HVAC places left in the Austin area. Pablo and his guys did a…read moretremendous with a price that honestly could not be beat (and I called around to a number of different places to compare). They were extremely thorough and even went out of their way to try to fix an additional unit in my house. Highly recommend.