I cannot recommend this salon due to the following experience: In March 2017, I came to the salon as a blonde and requested a balayage service to be blonder and brighter particularly around the face. I also requested that we leave my natural level 6-Ash root to start to grow out/not be toned/dyed anymore. As you can see in the photos below, I was fairly blonde. After more than 10 hours of service, I was left with very dark hair, practically black in places, and was asked to pay an exorbitant price - almost $500 - more than I had ever paid for a similar service in my life (and I'm used to paying around $300-350 for my hair). When I expressed I was unhappy during the service, I was told to come back the next day. The same stylist, Shreeda the owner, put foil highlights in and while it was slightly improved from what she did the day before, it was still very dark. There are chunks of hair that have no blonde in it what so ever due to poor foil placement. I'll attach photos in the comments of this, as well. To top it off, she wanted me to pay again for the time she took to fix it. It's been a week since my visit and my hair is horribly brassy. I contacted a nearby salon that described what was done incorrectly and offered to fix it. Based on this, I then emailed Shreeda about my experience and requested a refund. After not receiving any response, I messaged her again through the salon's Facebook page. What I received back was several patronizing paragraphs by Business Manager, Jay Tailor, explaining to me that I was wrong. It was condescending and patronizing in tone, as if I had never colored my hair in my entire life. As someone who has had salon highlights or balayage done for 17 years, and beauty/fashion blogger, I am very familiar with hair color. He also went so far as to say that my simply asking for a refund was "inappropriate." He then referenced a hidden link/page on their website that says they aren't responsible for clients liking the results and no service or product is refundable. He argued that just by merely using their contact page, I somehow "agreed" to what was written on a page I never even saw. I think it's very important to note that in the entire six-paragraph response I got back, not ONE single time did they apologize or show any remorse/concern that I was unhappy with my hair. After expressing that I planned to write a review of my experience, he said that they would leave a quote "educational response" - just another dig that I was, for some reason, incapable of having a valid argument. I can't control what they respond with, but I will say that anyone who reads this review can view my before and after photos and make a judgment on their own. The photos speak for themselves. PIC LINK HERE: http://bit.ly/2mQlWgC read more