I called got Shred it all set up. My mom passed and I had to sell her house. I let them know I needed it within like 2 weeks. They took so long I had to take all the shred stuff to American Document. They were very helpful and great customer service! They also were way cheaper. I've called Shred it 2 times and cancelled the service. I get a call today that they scheduled another appointment. Don't go with this company for Residential service. I had to cancel it again today. If you need to get rid of documents in a decent amount of time don't go with these guys. read more