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    Offsite Data Depot

    3.7 (3 reviews)
    Open 8:00 am - 4:30 pm

    Services - Offsite Data Depot

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    9 years ago

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    10 years ago

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    Charter Communications - Inside the store

    Charter Communications

    (209 reviews)

    South Reno

    I needed to run by the Charter Store in Smithridge to return a piece of equipment. This place is a…read morebit of a joke. I think they are dealing with a lot of mismanagement. When you walk in the store is divided into sections with the emphasis on their mobile phones. Services like Internet, cable TV and related are the other end of the store. You sign in on a (filthy, even by pre-COVID standards) touch screen that was so dirty I felt like I needed to wash my hands after interacting with it. When you finally got to talk to someone they were friendly enough and tried to help but it was going to be over a 2 hour wait time just to return my Internet device. I ended up going to the UPS store to do this. It's free to drop off there - just be sure you keep your receipt. It took Charter over a week to realize the device was returned and credit the account back. Charter and companies like that get away with the lack of customer service because there isn't a lot of competition. WIth 5G and high speed satellite Internet coming online that is about to change. It will be interesting to see if that finally get's them to fix their customer service issues.

    Spectrum is the worst. Frequent outages in the Lake Tahoe area. Lousy customer service. Tried to…read morechange my plan to save money by reducing the channels in March because it was a second home. They said they put it through. Got a big bill in April. Called in April. Found out that they did not set it up. Discussed setting it up. Picked new channels and everything. Got a whopping bill in May. Called again. Said that they should have told you that I had to pick up a new modem to change the plan for the TV channels. Never was told this before.

    Offsite Data Depot - localservices - Updated May 2026

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