The company I work for has used Shred-It two times in the past, with their on-site shredding service. Both were bad experiences, as they didn't show up on the day they were supposed to have documents shredded. Upon getting a quote this year, I stated our concern and received an e-mail from Matt, with his direct contact info for "all our future purge needs or daily compliance." This seemed reassuring. So we figured, third time's a charm, we'll give it a go.
We signed the documents on a Monday and were told Alexis from dispatch in our area would contact us in the next day or 2 to schedule an on-site shred. A couple days pass and I hadn't been contacted yet, so I called to schedule a time. Melissa informed me we were still pending with the branch. We eventually get on the schedule for that upcoming Tuesday. Mark it on our calendars, are told someone would let us know at least 30-60 minutes before on that day, when they'd arrive.
Tuesday comes around, nobody showed up. Wednesday I call and ask what happened? Also stated, this was the issue we've had in the past. We somehow didn't get put on the schedule. Taylor tells me, per his supervisor, they'd have someone out at 9:00am Friday as priority.
10:00 Friday, nobody has shown up. I call and speak with April, she says she needs to get a hold of the branch and will call me back. A couple hours later, no phone call. I call again and speak with Cathy. She tells me the same thing. Another couple hours pass and I speak with Denise, who also tells me the same thing. Somehow we got dropped off the schedule, AGAIN. 45 minutes later, Denise calls me back and lets me know Alexis from dispatch will contact me. She never does. Eventually, Denise tells me someone will be at our office between 3:30-5pm. Upon the initial schedule, I informed Shred-It that our office closes at 3:30pm, so that doesn't work. I'm wondering how we went from priority, first thing in the morning, to last on the list. Denise looks at her drivers locations and lets me know there's a driver near us and they're going to re-route him so we're second to last. Cool. I go upstairs and start hauling boxes down.
Not even 5 minutes go by, I have a few boxes downstairs and 6 more at the top of the stairs, ready to go down, Chad calls and says, "turns out the guy we thought was in Lynnwood, is in Tukwila." .... Wow, okay. He apologizes and wants to know if we can have someone out Monday morning. I respond, "Sure. If someone will actually be here..." He says there will be. Well, we'll see.
I haul the boxes back upstairs, and put the rest back where they're secure. It's 3:00pm, I call it a day and go home.
30 minutes later (our closing time), I get a picture sent to me of a Shred-It truck sitting in our parking lot. My co-worker informed the driver, Alexander, on what's been going on. He's very kind and helps her bring all the boxes back downstairs, gets it all shredded in 30 minutes. Thank you, Alexander! We appreciate you! And thank you Denise, for keeping me updated.
The employees at this company are all very nice! However, the company itself is extremely disorganized. The communications are ridiculous and I only got a call back from one person (Denise).
When I'm told someone will be out on a specific day/time, I'm expecting them to be there. Especially when we have to haul a bunch of secured boxes down a flight of stairs. We're not lazy, but it's a pain.
Go ahead and use this company if you want, maybe you'll have better luck than us, the 3 times we've used them. We will not be using them again. read more
