My husband and I were married and had our reception at the Showers Inn this past fall and, while the setting is spectacularly beautiful, our experience was, at best, trying.
The event coordinator was late or forgot almost every appointment we scheduled, 5-7 total. At every meeting she appeared to be taking notes, but by the next time we met somehow she didn't have any notes and barely remembered large details we had discussed and planned at previous meetings. When she emailed us a copy of the menu, it was 100% the wrong menu and nothing on it was anything we had ever discussed putting on the menu. At one meeting, she took a 15 minute phone call during our appointment after arriving late.
Not to mention, during our reception, it was discovered that she had forgotten that we had discussed having beer and wine served, had even said how much of the budget we wanted to spend on alcohol. Luckily, my in-laws had prepared for heavy drinking and had bought additional cases of wine. The coordinator had staff tap the dregs of a keg from a previous event and then ran out to a local brewery to get about 2 twelve packs of beer (we were married on a Sunday, in Indiana alcohol cannot be purchased from a store on Sundays). She never acknowledged that she forgot to supply the actual planned amount of beer and wine.
But the big issue:
The night before the wedding, my bridesmaids stayed the night with me in the Roosevelt room. The coordinator had told me that we would have a reduced rate on the rooms since we were having our wedding there. When I went to pay for the rooms at the rehearsal dinner, the receptionist told me I had to write a check for the non-reduced amount, until he could find the coordinator the confirm the reduced rate, rather than find her first. Later in the evening, he found me and told me he had confirmed the reduced rate with the coordinator and had destroyed the other check, he then had me write a new one for the reduced amount. The day after the wedding, not only did the coordinator tell us the first check had been destroyed, when I checked with the receptionist again to make sure it was destroyed, he said it had been. It was quite a shock two weeks later when my account for the wedding had overdrawn and I received a bank statement showing that, in fact, the check had not been destroyed, but had been kept and cashed. Aside from the money issue, my bridesmaids and my stay at the Inn was far from comfortable. The member of staff that was working at the Inn overnight, Carlos, was extremely rude to several of my bridesmaids, telling them "You're ripping us off by getting your room so cheap." It was the coordinator who had set up the reduced rate, not my bridesmaids and not me. My husband ran the front desk and bar at the Hilton in Cincinnati at one point and he knows, regardless of the rate they pay, that is never how a customer should be treated. Later, when we asked him if there was an extra blanket available, he picked a used comforter off of the floor of a different room and gave it to us. That is unacceptable.
The even bigger issue:
After SEVEN MONTHS of trying to get the Inn to refund the mistakenly cashed check, they have still not done so though I have been told, time after time, that the check will be coming shortly and I continue to question them about it.
I would never plan another event here. read more