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    Eagle Pointe Resort

    3.0 (5 reviews)

    Eagle Pointe Resort Photos

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    Home2 Suites by Hilton Bloomington - Guest room

    Home2 Suites by Hilton Bloomington

    (28 reviews)

    I have been to top hotels ion the Otherside of the World in Turks and Caicos, Dubai, Punta Cana,…read moreJamaica and Hawaii and I've been to many within the states as an gospel recording artist and just to hey away to have fun and I can honestly say that NONE of them compare to the hospitality and personal attention to making sure my stay was comfortable and a top priority that I received here at Home2 Suites by Hilton Bloomington, Indiana!!! I was asked to let them know how my stay was so far ( I stayed for a week and was asked on my second day and I simply said that an extra chair in the room would be a nice touch and later on that evening I heard a knock on my door and to my surprise I was handed a chair to add to me room... WOWZERS!!! I have to give a major shout out to Ms. Johna who made sure breakfast was fresh hot and very YummyLicious every morning!!! She became my favorite and her smile was amazing!!! My only concern was/ is that my personal Grey hand towel was taken when the Housekeeper cleaned the room, changed the linen and changed out the towels she took mine. That didn't make sense to me and I did report IT and there was nothing done to replace my towel once they did a search and could not find IT. Because of that. I give them. 4 's!!!

    Stay there on my vacation. It was clean comfortable. The only complaint I had was that the…read morekitchenette didn't have a tea kettle, or any coffee cups?I had to get my own.But I don't mind. Also the t v stations aren't exactly anything to write home about. But other than that, I enjoyed my stay very much. In fact, when I plan on taking my vacation next year, i'm planning on doing the same thing and staying the same place. As for the TV and the coffee cups, that was just what I consider. A minor inconvenience nothing major and nothing to prevent me from wanting to come back.

    Hyatt Place Bloomington - Guest Room

    Hyatt Place Bloomington

    (59 reviews)

    $$

    STAYED THERE FOR THREE NIGHTS IN JUNE '26…read more===================================== First of all the parking system needs help. Why would I want a parking company tracking my location? I would not. My husband had to tell them he didn't want to be tracked. The beds and pillows weren't the most comfortable. There were springs in the bed that made a lot of noise from just getting up. One of two elevators was out of commission. We could not get to our room from the lobby by stairs unless we went around to the parking lot and then went up. Free breakfast and good location on Kirkwood were the reasons we stayed there.

    I live less than a block away from this hotel. All of my out-of-town visitors stay there. It's…read morenot fancy but has been fine for the price. Until now! A friend who's stayed there 3 other times checked in July 9. He'd made his reservation by phone & requested the military discount he'd received the previous 3 times he stayed there. He was told to ask for that upon check-in. He did that & was told he should have arranged for that when he made the res. & that they would not be honoring it. He went to his room & found the bathroom had not been cleaned. I was waiting for him in the lobby when he showed a photo to the desk clerk. She yelled for all guests in the lobby to hear, "That is disgusting!" He asked to talk to the manager & was told he'd be in at 9:00 next morning. My friend asked then to speak to him & was told he'd have to wait: There was a line of guests waiting to talk to the manager! He came back in a few hours & was told the manager was gone for the day. The desk clerk (BTW, it was difficult to identify staff from guests: they all wore jeans, sneakers, shorts & had no ID's) gave him the manager's email & said to send him a note to let him know what he wanted to discuss. My friend continued to ask to see the manager, but he was never available. The common areas were littered & the scant breakfast offerings were either cold or burned. Much of the equipment that used to be in the fitness room has been removed. My friend checked out yesterday morning and, no, he still has not heard from the manager. He will never stay there again, & I will tell all friends & family to find another Bloomington hotel.

    Hampton Inn Bloomington - Guest room

    Hampton Inn Bloomington

    (43 reviews)

    $$

    One of the worst customer service experiences I've had…read more On April 24, 2026, I was traveling alone with two children, including a toddler, when I discovered at 5 AM that my vehicle had been towed and I was at risk of missing my flight. The most frustrating part wasn't even the tow--it was the complete lack of help from the hotel. I was essentially handed the tow company's phone number and told to figure it out myself. I had to repeatedly push for management involvement and ask the hotel to contact the tow company directly because I couldn't get answers on my own. Afterward, getting follow-up information was just as difficult. Emails went unanswered, I had to repeatedly request updates, and it took multiple follow-ups just to obtain basic information about my case. What really stood out was that the tow company owner ultimately showed more accountability than the hotel. He reviewed the situation, acknowledged how the misunderstanding could have happened, and refunded the tow fee. Meanwhile, the hotel's position was essentially that it wasn't their problem. I understand that mistakes happen. What disappointed me was the lack of communication, ownership, and concern for a guest dealing with a stressful situation while traveling with young children.

    Beware if using digital check-in at this hotel…read more I checked in through the Hilton app, received a digital key, arrived to an unattended front desk, and went directly to my room like Hilton's digital system is designed for. Overnight, my car was towed even though I was a registered paying guest. No direct parking warning was provided in the app, no staff member was present when I arrived, and no attempt was made to verify whether the vehicle belonged to a guest before towing it. I ended up paying about $300 and losing half a workday retrieving my vehicle. Management's response was essentially "there were signs posted," despite acknowledging the front desk may be unattended and despite the fact that Hilton encourages guests to bypass the desk entirely through digital check-in. The towing practices associated with this property feel extremely aggressive toward actual hotel guests, and management showed no willingness to take responsibility or provide any reasonable customer-service resolution. If you stay here, do not assume digital check-in means your arrival process is complete. Apparently you can still be towed as a paying guest.

    Eagle Pointe Resort - hotels - Updated August 2026

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