Bought out of state vehicle from PlatinumHaus via Alex. Great communication and support…read more Everything went smoothly and as expected. Perfect experience of buying a car and out of state particularly. Highly recommended especially Alex as the sales person!

Worked w/ Pasha, Andy & Alex to pick up my 2020 Vantage…read more All the good reviews they have are for a reason. Very impressed with the level of service and care they took, even after the deal was done. Pasha delivered my car 90 minutes from their dealership and upon inspection there was a few issues that weren't immediately apparent. I told Pasha I'd still purchase as long as they took care of those specific small issues with the vehicle (all cosmetic, nothing mechanical) Pasha and I shook on it and I wouldn't recommend doing that with any other dealer besides them, as they held up their word, rare these days! They made sure all the issues were taken care of + others that were discovered through my first few days with the car. Extremely satisfied customer and will definitely be back in a couple years when it comes time to upgrade. Come here if you want an experience which is antithetical to most dealers. 10/10. Thanks to the whole team.

I was in the market for a new car and Scott Robinson made everything flawless…read more My heart was set on the 2027 Honda HR-V in boosted blue. I didnt even test drive it. I did test drive a different one. Mike in the sales department treated me kindly. The finance dept gave me several numbers to work with. We agreed on a deal I was happy wirh. From sales, service, finance and insurance every department is top knotch.

I was very disappointed with my experience with the sales team at Scott Honda in Hawthorne…read more My friend and I visited the dealership because I was interested in purchasing for the first time new vehicle. HER Honda lease is also coming to an end, so she was considering getting a new vehicle from Scott Honda at the same time. Unfortunately, the experience was very uncomfortable. We felt pressured to make a purchase, and the attitude from some of the staff changed noticeably when we did not agree with the numbers and pricing they presented to us. The situation became even more disappointing when the finance manager made sarcastic remarks towards her . The salesperson also expressed frustration and said that they had spent several hours with us "for nothing." I understand that buying a car takes time, and I respect the salesperson's time. However, customers also have the right to ask questions, compare numbers, and take their time before making a major financial decision. Not agreeing to a price does not mean that a customer is wasting anyone's time. In my opinion, good customer service should be about helping customers make an informed decision, not making them feel pressured or uncomfortable because they choose not to accept the deal. She has been a Honda customer for many years and has purchased multiple Honda vehicles in the past, including two from Honda of Gardena and two from Norm Reeves Honda Superstore Cerritos. You can verify her purchase history. After this experience, I don't believe I will be returning to Scott Honda Hawthorne or recommending this dealership to others. It was disappointing to be treated this way after she was recommending it to me as a loyal Honda customer for so many years.

They sold me a car that could not pass smog 90 days before or after. Our contract was to repair the…read morecar before delivery. I was given 2 "loaner cars" which were disgusting - the first one had ash everywhere and also had a check engine while they "worked" on the car I bought. Then the 2nd loaner - they tried to have make me switch cars so they could sell me a car that passed smog but it wasn't the car we wanted... he kept postponing delivery. I went through 6 months of promises before I called the bank to cancel the agreement and return the loaner. The owner signed a contract to return my deposit within 30 days. And nothing. I am taking them to small claims. I should have known better when I walked in to a disgusting office with ash and files and trash everywhere. They took my $6000 deposit- sold me a lemon, signed a contract to cancel and return my deposit, and then kept postponing my repayment. I'm literally in the process of filing a complaint with the BBB and small claims. The bank had no issue canceling my loan AS THE CONTRACT WAS NEVER FULFILLED. DO NOT DO BUSINESS WITH THESE SCAMMERS!! THEY STOLE MY $6000!!!!

Turns out they sold my brother a LEMON. Transmission died one year later and $5k down the drain…read more They also took so long to get him the title, etc. Turns out this was just another sketchy dealership.

My fiancé and I had an amazing experience at South Bay Toyota! Brandon, Tim, and Marc went above…read moreand beyond to make the entire car-buying process smooth, stress-free, and enjoyable. Brandon's knowledge, professionalism, and patience were truly exceptional. He took the time to answer all of our questions, never made us feel rushed, and worked with us as we explored different options until we found the perfect vehicles for our needs. His expertise and genuine care made all the difference. Tim and Marc were also fantastic throughout the pricing and paperwork process. The entire team was friendly, transparent, and incredibly supportive, making us feel valued every step of the way. Thanks to their outstanding customer service, we drove away with not just one, but two brand-new Toyotas on the same day--a Camry and a Highlander! We couldn't be happier with our experience. If you're looking for a dealership that truly cares about its customers, we highly recommend South Bay Toyota. Be sure to ask for Brandon--you'll be in great hands! Thank you, gentlemen for making this such an exciting and memorable experience!

The way the sales people have ignored me every time I am here getting my car serviced makes me…read morethink I look like a vagrant, and I'm okay with that. I purchased my car in 2018 and have brought it here for service ever since. But the last 3-4 visits, I do the same thing, sit in the lobby for about an hour then walk around the lot looking at cars. I've been think about getting a new car for a while, but I haven't had a car note in years, so I'm reluctant. Not to mention, I rarely drive, so rare that I was thinking of just selling the car, then had to have someone bring me back to logic. Let me just say this, this review is in no way about the service dept. If I had an other issues I would go to Carson or Manhattan Beach, but I come here. Today's visit really annoyed me, I'm stilling in the lobby reading my book and a salesman named Anthony comes in and begins to speak about the 4th of July sale. I listen, because I can really be easily convinced to get a new car, but I notice that despite him having my full attention and us only being within feet of each other, he is not talking to me. He confirmed it, when he begin asking everyone in the room, individually, if they were interested in taking a look at the numbers on trading in a vehicle for a new one without any commitment. He didn't ask me or the guy behind him who could easily be confused as being asleep. I didn't speak up, because I could just as easily be swayed by characteristics to keep my money. What I did do was get up and walk the lot, like I normally do when I am here and I peaked at a few cars, while also speaking with my husband, because I needed someone who was going to tell me if I was over thinking the whole situation. Can you guess what happened next, as walked around circling the cars and taking an extra second to stare at the sticker... Nothing! No one approached me and asked if they can help. No one came out of the sales office, after watching me from the large glass windows I was looking at vehicles in front of. Nothing! So I walked back to the lobby to wait for my car and write this review. But then, I started wondering why I was even giving 3 stars and my husband called me back to ask if I saw anything I liked. I told him I didn't but they probably had the car on the used car side. So I got up and walked around the used car lot side and I did see two or three vehicles that I was interested in. These I took a few extra seconds to look at because I wanted to see the price, the year, the details, the warranty information. But again, no one came out. No one came to help me to ask if I was interested in anything or to see if I needed assistance. The only time I spoke to an employee at South Bay Toyota was each time I walked back to the service center where they offered me shuttle services or wanted to see if there's anything that they could assist me with. So I am giving three stars because I could easily walk to service department and ask them to get me a sales agent and I'm sure that person who comes to me would be all too enthusiastic about showing me what's available. It has happened before and that's why I know exactly what vehicle I want next.

I've had such a great experience working with Meshlin at BMW South Bay. She is always friendly,…read morecourteous, professional, and genuinely goes the extra mile to make sure everything is taken care of. What really stood out to me is how personable she is. We've only met twice, yet she remembered me and details from our previous conversation, which made me feel like more than just another customer. She's attentive, stays on top of things, and is always quick to respond and get things moving. It's rare to find someone who combines efficiency with such a warm and welcoming approach. Meshlin makes the service experience easy and stress-free, and I truly appreciate how reliable and attentive she is. I would definitely recommend working with her if you're visiting Service Dept of BMW South Bay!

I was searching for a new vehicle that was practical enough for a new family but still met my…read moredesire for being performance-forward and visited several dealerships around Los Angeles including; BMW, Audi, Lexus, Nissan, CarMax, etc. as I was open to both CPO and New options. I've always driven German cars (Audi & Volkswagen in the past) but really liked the cars I was shown at South Bay BMW. I connected with Joseph Martinez and gave him a (long) list of what I was interested in, my budget, and a couple cars I had researched beforehand. he also shared his own car experiences, his personal experiences with BMWs in terms of safety and family, and showed me a CPO M340i they had on the lot that I immediately fell in love with (my fiancee, not so much). He was professional, helpful, and really genuine throughout our (multiple) interactions and worked tirelessly with me to see if we could make it work (unfortunately, we couldn't). However, we did eventually land on a car that fit my needs (and made my fiancee happy) and checked all of my desired boxes: a 2026 BMW 330i with all the upgrades and customizations I wanted. After owning it for a month, I absolutely love the car and will take any excuse to drive it (I only long for that B58 engine on the M340 on occasion now). I cannot recommend Joseph highly enough and will absolutely be returning when I'm in the market for another vehicle (perhaps an M3 CS next time)....

Came in last night looking to trade in my Ford Edge, Fred Beissner was very helpful on which car to…read morechoose, answered all questions I had, made everything clear as possible, he also gave an opportunity to test drive the vehicle to make sure it was the one for me and it was...I returned again this morning due to being late, I ended up purchasing a car from him, Very patient, understanding and gave us the best deal possible. I walked out very happy with my purchase and will be returning. I highly recommend Fred, if you're going to this location. My experience with Fred was and still is a 10/10. Thank you so much for your help once again.

Buying a vehicle can be stressful, but Adrian Flores made the entire experience smooth from start…read moreto finish. From my very first internet inquiry, Adrian was responsive, professional, and never came across as the typical pushy salesperson. He took the time to answer all of my questions honestly and worked with me to negotiate a price on my new Grand Highlander Nightshade that I felt was fair and fit my budget. One thing that really stood out was Adrian's communication. He stayed in constant contact, always responded quickly, and kept me informed every step of the way. I live in San Diego and wasn't able to pick up the vehicle for two days because of work. Adrian worked with me to lock in the deal and made sure the dealership held the vehicle until Saturday so I wouldn't miss out. That level of customer service meant a lot. When I arrived to pick up my vehicle, Adrian happened to be off that day, but he had already arranged for Stefan to take care of me. Stefan was outstanding as well. He welcomed me, made the process easy, and immediately made me feel like I was in good hands. It was clear that Adrian had communicated everything to him, and the transition was seamless. I couldn't be happier with my experience or my new Grand Highlander Nightshade. Thank you, Adrian, for making this purchase possible and for providing such exceptional customer service. Thank you, Stefan, for taking over and ensuring everything went smoothly. If you're looking for a dealership that values honesty, communication, and customer service, I highly recommend working with Adrian Flores and Stefan. They truly made this one of the best car-buying experiences I've ever had.

Sebastian, Alejandro, Javier, & Miguel are game changers and made the deal happen for me! We took…read moreour new to us family vehicle home last week. The Purchase was effortless and quick (took 30minutes or less to do the paperworks). Hertz gave me 7 days to return the vehicle in case I was not satisfied with it. Well, It's been a week now since owning the vehicle and so far everything's been running good without any issues. Happy to say we got a keeper! So it turns out that the vehicle we were interested in did not work out with the previous buyer who bought it impulsively. Sebastian kept in contact with me to let me know that the vehicle would be available for purchase again. Alejandro & Javier assisted me on the day of sale. Miguel, the manager, spoke with me personally and made sure I was satisfied with my purchase. Because of these guys, my faith has been restored. I recommend them and will for surely be buying a vehicle with Hertz again. Thank You so much fellas, keep up the good work!

Be forewarned. Get a vehicle inspection from an independent source before purchasing an automobile…read morefrom them. It's on you to do this. I would advise purchasing the extended warranty, but they will lower the price with some pushback. As soon as I got home with my car, one of the headlamps was not working. Turns out to be a technician fault, as the connector plug was removed during the engine cleaning process before putting the car on the lot. Always ask questions for a full demonstration of all mechanical and electronic systems. These are fleet (rental) vehicles, so their history is unknown, but they do a good of servicing while in their possession. Once you purchase a vehicle, you'll be directed to a 3rd party provider for service. They won't tell you this until you have an issues and request support. I'm not disappointed with the vehicle, but honest up-front should be a priority.

We recently purchased a 2017 Audi from Hawthorne Motor Express and had a great experience from…read morestart to finish. The customer service was excellent, and everyone was friendly, professional, and easy to work with. As a family-run business, they made us feel comfortable throughout the entire process and never pressured us into making a decision. They took the time to work with our financial needs and helped make the purchase fit our budget. What really stood out was their commitment to customer satisfaction. They repaired a tire that needed attention and even ordered a replacement tow cover for the front bumper after the sale. It's clear they care about their customers and stand behind the vehicles they sell. If you're looking for an honest dealership with great service and a no-pressure atmosphere, I highly recommend Hawthorne Motor Express.

This place was soo amazing! Thank you Sarah for all of your help and being able to make this…read morepurchase soo easy! Everyone here was nice and welcoming. They even gave us snacks! I will definitely come back for my next purchase :)

Kay was amazing over the phone ! Usually when I call to get my car serviced I get a little nervous…read more but Kay was amazing he let me know I still had my last oil change covered & scheduled my appointment for my service & made it easy. When I drove into the Service drive, Nicole was the one who greeted me and took care of me and got me an Uber back home and let me know it would take about 2 to 3 hours. Very nice lady. While waiting for my Uber, I was greeted by many sales people which I thought was great to be honest with you because usually people don't greet you. Overall, my experience was amazing and I would definitely recommend this dealership if you're nearby the area.

I would rather have an Amish person throw rocks at my car in an attempt to fix it…read more So the story goes I've had my Hyundai for just about 9 years. Engine kills itself due to known and significant Hyundai issue with this model and year, low mileage but whatever things happen, thank you Hyundai corporate (no thanks to dealer) for processing and approving significant engine repair. This eggplant of a dealer has my car for like 4 months with 0 communication I have to call every few weeks to check up. Whatever, I have a second car to use I can wait (no offer of loaner car, very lame). I get my car back and it seems to work. When picking up the car I open the hood to look over with the nice person who was working my case and we pull 2 latex gloves left behind in my engine bay out, nice lad apologizes and I notice they missed replacing a small part, again met with apology and part is replaced. Not my job to pull gloves out of the engine bay or notice unfinished work but ok. Few weeks later my car smells like the plague just hit Europe. For like a week maybe it's my parking garage, maybe I don't shower enough, it's getting worse. I'm no plague doctor but I pop the hood and really start looking around and there is a dead and decomposing girthy rat, pinned down by the hinge of the car hood, quite obviously the hood had been closed on it. Only time my car hood has been opened / last was by the dealer to service my car. The South Bay mechanic team is literally the worst and least competent team around. I don't care about this part but their "complimentary car wash" took off massive parts of paint off of my hood which already started to chip a little, also known defect of my year and model paint issue. Just mentioning in the long list of other things they didn't do or said they would and ignored. I will say when I purchased the car the person I dealt with 9 years ago was nice (typical sales), the staff working the front desk of the service center are also very sweet and kind, the work of the mechanics (arguably most important for a car dealer) either don't care or draw from a mystery bag of handicaps, maybe today we work blindfolded or today we can only throw tools at the car. If you make the mistake of buying a Hyundai, get it serviced by any other shop on this planet, really, throw a dart at a map. Your local soup plantation would put more care into pouring soup into your engine than South Bay cares about your car, and it would probably run better. I'd give more stars as the service front desk team is really nice, but at the end of the day I trust them to work on and fix the car not just be nice. I have to take my car to a second shop to review the work done by South Bay. Kind of a bummer, man.

Let me start by saying how relieved I am that I found this dealership! It is so hard to find a…read moredealership that is honest and transparent and that is exactly what I found at Hawthorne motors pre-owned, please be careful not to confuse them with the dealership next door to them (hawthorne motors express). Mike, Karina and Shaun were very professional and knowledgeable-- you can tell they take pride in their dealership. Shaun helped my sister and I with the financing and Kari was very helpful in answering all of our questions and concerns. I HIGHLY RECOMMEND THIS LOCATION. Quality cars and quality service! Thank you for all your help. No hassle, smooth purchase. *I am a photographer and just had to capture this moment for my sister!

My son purchased a car today, and I must say that it was one of the best experiences I've had in…read moreterms of purchasing a car. Mike was very professional and easy to talk to. He was very knowledgeable and explained everything to us and was NOT like your typical used car salesman. His brother Shaun was great too. We were made to feel comfortable and offered beverages as well. My son was pleased with his choice of car, and I was very pleased with the over all experience. If I ever want to purchase another used vehicle, I will certainly buy from Hawthorne Motors Pre-Owned cars. Thanks again Mike and Shaun