Service dept is top notch - Best service advisor around - I see why he's been rated 10 ! Keep up the great work Scott.

I was working with Ivan and Rich for a couple weeks now. I was finally given number on a lease for a 2026 Mustang GT Premium that I was happy with. I live almost 2 hours and 100 miles round trip from the dealer, so I was waiting until we got within the range I was looking for before making the drive up, and we did, or so I thought. I got there, they had the paper with the numbers on it, we were going to finalize everything until they came back and did the old bait and switch and said the numbers they provided were numbers for an EcoBoost and not the GT Premium. I wasted that time, put those miles on my trade-in, and I thought I was driving away with the new car since the deal was basically already done. Such a waste of time working with those guys when the deal was right there. No honor in their word at all. read more

I made an appointment for a transmission flush with Richard Schwarz. He quoted me $275 for the service . I dropped off the truck ( 2022 F150), and went back up to pick it up the next day. When he handed me the bill, I was surprised to see it was for $336, over $60 more than he quoted me. When asked about it, he hemmed and hawed, and admitted he made a mistake in telling me the wrong price. I agreed to pay it, just to get out of there. Then I noticed that the invoice was only for 8 quarts of Mercon ULV transmission oil- it takes 13.1 quarts of oil to do a flush. When I asked about it, we had to go consult a tech ( Tony), who told us that they had "lost the adaptor" and could not do full flushes. They did a partial flush and called it good. So, now, 5 quarts of old fluid is contaminating the 8 quarts of ( very expensive) new transmission fluid , which has remnants of worn clutch linings, and swarf from the manifacturing process in it. I am very disappointed in Shottenkirk Ford of Jasper GA. read more

After just having accepted an offer to a new job, I knew that my work expectations called for a newer truck. After looking at a ton online, my dad and I ran across a Shottenkirk Ford Facebook post. Keep in mind this was posted by their verified official Facebook account. The post included a graphic that showed "$4,000 off" in huge font, then below it said "get $4000 off now for lease, trade-in, auction, etc." So, my dad reached out via FB messenger with a screenshot of an available truck from their website along with questions about how to use the voucher. He received a response with no name and vague information that said " It's easy, schedule an appointment with me, lock in your voucher, and pick out your new truck." So, he tried to do so. They responded that the discount event manager would be in touch soon. A day and a half went by and he had not heard anything, so we decided to go to the dealership (1 hour drive from my office) after work to look at the truck and hopefully to speak to somebody who was actually helpful. We dealt with Landon and Ivan. Right off the bat, they offered $4k+ less for my current truck than KBB trade-in value. After an unnecessary waste of an hour, they finally came up to a slightly more reasonable number. However, once we went on to discuss the price of the truck that we were interested in, they first claimed that they knew nothing about the $4000 voucher. Then, after looking at it, they spouted a bunch of BS about how I was ineligible and the voucher was in applicable in my situation. All these nonsense qualifications that they said I did not meet were not detailed anywhere or in any way on the post from Facebook, so my dad and I walked out and left. Right as we finished our hour drive back home last night, a different salesman named Daryl "DW" called my dad all apologetic and kept asking, "What do I need to do to make y'all happy?" So, we said that the only way we would even consider continuing ANY conversation would be if they honored the $4000 voucher THAT THEY ADVERTISED! This morning, my dad texted Daryl multiple times throughout the day and was completely blown off. Around 6pm this evening, Daryl finally texted my dad a picture of a printed out deal with the message "Here is the deal. We are losing money on this"... The supposed "deal" was literally worse than what had been proposed the night before in person. Therefore, my dad and I have now wasted hours on the road, gas money, hours in person, and hours on the phone with these scamming lowlifes. MORAL OF THE STORY: Do not walk, but RUN away from Shottenkirk Ford. They are fraudulent, scamming, deceitful scumbags. They couldn't care less about you or your needs, they just want your money. Every.damn.penny. Don't trust their social media, their salesmen, or even their sales managers. Disclaimer: If you're unfortunate enough to walk in Shottenkirk Ford, expect for 1% of what you're told to be factual, know that their "market value" is an internally generated BS number that is likely 30% over TRUE MARKET VALUE, then if somehow you're still there, expect to pay an additional $2k or more in mandatory Shottenkirk junk fees on top of vehicle price. DO YOUR RESEARCH, if you don't, they'll sell you ONE truck for the price of two and tell you that you got the deal of a lifetime. read more

They hardly answer the phone in service and have yet to answer a text, which is their preferred way to communicate. They don't return calls. 3 guys standing around and they make me wait on one particular person. I don't care who waits on me, I just want to be taken care. Very poor customer service. I'll be looking for a new Ford dealership to service my Bronco. read more

don't buy any vehicles from these folks. they lie and will sell you a vehicle knowing it has major issues erasing codes so you can't see them on your ford app until your left broke down then they won't even stand buy the sale and won't even help cover the cost of repairs. go to a different ford dealer save yourself some grief .. read more

Excellent scheduling and service process. Service and quote were inline with the service issue

Our purchase seemed seamless until the paperwork was signed. We were told we had paint coverage and lost key fob coverage for a year. We were told this option could not be taken off when we were in finance and I asked the finance guy several questions prior to signing the paperwork. Unfortunately I lost one of my keys and went to get a new key and was told it would be over $500. Called and asked for detailed finance paperwork and was ghosted. Tried to schedule service for 2 months to no avail. Finally took to a different dealership in Cumming and was taken care of immediately. They did repair an issue that was wrong with my window, however they damaged the paint which was reported to the service advisor I was working with and he ghosted me as well. Customer service is not their top priority. I will never purchase a car from any Shottenkirk dealership again. I always refer to any other dealership when asked about my experience. read more

Shottenkirk has the sweetest sales person her name is Eve Knowlton and she was professional, personable, accommodating and helped us find the perfect car at the perfect price. We will go back in the future. read more

On Sept. 10th I purchased a 2024 Expedition, the 5th vehicle I have bought from them. I'm a 100% disabled veteran. I took a copy of my disability letter for my for my Advalorum Tax exemption. On Oct. 1st at approximately 10 AM I called the Canton Tag Office to inquire about the paperwork to transfer my Disabled Veteran Tag off of my traded in vehicle to the new car. I was told they hadn't received the information from the dealer. At 10:30 AM I received a call from Shottenkirk Ford that the paperwork was delivered to the Canton Tag office at 10.21AM.I called the tag office back and they confirmed that thay had received the necessary papers and once the processed them I could cone by and switch the tag. .A few minutes past 11AM I received a call from the Asst. finance manager. He asked to speak to Jesse Hawk, I said this is Jesse.At that point he raised his voice and shouted " You need to come up here right now and bring us $29??.00 dollars for the Tax on the Expedition. Your exemption was rejected by the State and we are responsible for collecting the tax. It's making us look bad and you are not exempt from the tax". "I said wait a minute, I've listened to you, now you listen to me. I'll call the tag office back and take care of this". The tag office explained to me that I could only be exempt on one vehicle and I was responsible for the tax. I requested the total amount due They said it was 3021.84. I immediately took a check to Shottenkirk. The sales rep who sold me the car intercepted me coming into the showroom and said he would take the check. The assistant finance manager has no phone manners or communication skills. He is belligerent, overbearing, rude and has no concept of common courtesy. I called the dealership later that day and asked to speak to the General manager. I was told he was't in, so I asked to make an appointment with him. She told me that she couldn't make an appointment But she would leave a message for him to call me. As of this writing I have't heard from him. If the person had checked he would have Known That when I punched the car that I wrote a check for $42912.00 plus my trade in. But insinuation that I was trying to cheat Shottenkirk or the state is unfounded. My hope is that they're loyal customers, especially the veterans, are not treated like this. cc: American Legion VFW Airfare Sergeants Association. read more

All they mail are bait and switch offers to get you in. clear false advertising On promises they don't plan to keep. used to service my ford 150 there. Last place I would do business with now after going through the their sales process, and having had The worst experience there. Ended up saving over $10k buying the Bronco elsewhere. Management that doesn't care, hang their salespeople out to dry. Salespeople that blatantly lie to get you in. No way to do business. read more

My name is Eddie Zarahn from Pensacola, Fl. I bought a 23 Cadillac from Shottenkirk Ford in Jasper, Ga middle of April 2024. I traded in a 2019 Cadillac on same date. The dealership can not produce the title to my new car. I can assure you I have paid everything I owe them on new car. I have asked them to take the car back and return my purchase price and or my 2019 Cadillac that was traded in. They do not return calls or offer any assisitance. In Florida, selling a car when u do not have a title to it is a felony. I am planning on taking all the legal actions I can to remidy this problem which includes Georgia Dept of Motor Vehicles, Georgia States Attorny office and my personal attorney in Pensacola, Fl. Eddie Zarahn, 229 Beverly Pkwy, Pensacola, Fl 32505 cell is 850-450-9169 I would apply no star ratings to this dealership. read more

If you want to waist your time go head and drive to this dealership. They promote this mail saying you will win but is a bunch of lies they have an agenda that once you pull up to the dealer and they hit you up with the code you have doesn't much theirs as a winner. So why say you won the price if you get matching across. For experience my mom drove to the dealer having this ticket for them to hit her up with you not a winner but they give her a $1 dollar ticket wasn't even worth the drive for this.do better and reward the promises not just used that as a tactic to bring people into your dealership. read more

Shottenkirk Ford Jasper - Auto Repair Near Me - Jasper, Georgia

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No follow up. Not helpful at all. Shopping elsewhere. Keith did not want to help us find what we wanted and acted like we were bothering him. read more

They sent out flyers saying people won when they didn't to trick people in the doors. They did not care how much time of people's they wasted. It shows their business practices. read more

Brought 2018 F150 into Shottenkirk Ford in June 2022 for service. Truck was still under power train warranty. Cam position fault caused by low oil. i expressed concern about oil loss on the 5.0 motors. I was told it was OK. Brought F150 back in May 2023 with truck out of warranty and was told truck again was burning oil and all the 5.0 engines were bad . I ask the dealer why they did not tell me about the Technical Service Bulleton in June of 2022 while my truck was under warranty? Never could get an answer from dealer. Never would acknowledge they new about Ford Service guidelines when my truck was still under warranty To bad for Local F150 owners with the 5.0 oil consumption problems read more

I went to this dealer to trade a 18 corvette Grand Sport. I had all kinds of trouble with the truck and the dealer would not stand behind anything. I would have to say that this dealer is not a good business to purchase a car from. I would not recommend them and make sure you check every little detail if you do. Con artist is the only word that fits the bill here. These people should be put out of business. Don't buy here people. read more

Finding the vehicle that fits your budget and taste is easy as they have what I was looking for and many others. Working with the sales staff was an ok experience however I brought in an approval letter from my bank and one of the banks they use. They still proceeded to run my credit thru more than my fingers and toes when I told them not to. This directly affected my credit and one of the banks that ran my credit was breached by hackers and I am trying to still fix it. Lucky I have protection. The service department wants to keep your vehicle for 24 -72 hours just to diagnose a vehicle and has a pour attitude. I already told them what needed to be fixed thanks to ford and their new ford app and the computers in the car. I can drive further away and have it fixed from another ford dealership the day I bring it. They don't even need to buy a part. They sell a lot of vehicles they will sell a lot more with a higher volume if they fix the entitled attitude. I openly challenge the owner to call I listen and see if an update is needed read more

My f150 was losing brake fluid I thought it was a master cylinder. They worked on and call me and said it was ready to go. Whet to pay and was told it was just loose brake line. No charge it's nice to go to a place that was so honest. read more

Let me start off by saying "Thank you to the team at Shottenkirk Ford!" My team was able to make a personal dream of mine come true. I traded my F250 in for a used corvette and they made it as seamless as possible. If you are in the market for a vehicle go see AJ and he will be straight up honest with you and try his hardest to get everything in line for you. I will be a repeat customer and will praise this place time and time again. Thanks again guys, we are very appreciative of your work! read more

Shottenkirk Ford Jasper - Auto Repair Near Me - Jasper, Georgia

Not a fan of dealerships because buyer and seller goals are most at odds in this environment. However, once the terms were reached I could not have been happier with my experience. Avery, the salesperson, was awesome and a genuinely good guy. You'll want him to have your business. The GM was a great guy and spoke with me several times about my truck and the direction of Ford in general; he's a true car guy. Normally finance is where they hard sell you on a bunch of needless extras but he was direct and clear and to the point - truly refreshing. I have no experience with the service department yet but as far as purchasing goes it is worth the trip to Jasper. Based on my experience so far I would buy there again. read more

Shottenkirk Ford Jasper - The 3.5 TT is incredible!! - Auto Repair Near Me - Jasper, Georgia

I had a similar experience as another reviewer. We called because we were having issues that research indicated might be related to a recall. We knew the mechanical issues already and just wanted to know if the car had an active recall, and then, if so, if our issues might be related. They told us we had to make an appointment and bring the vehicle in. Once it was there, We were told we needed $2,000 in repairs, plus another $600 for tires. Only after multiple calls and digging were we told that our vehicle didn't have any active recalls. We asked for and authorized nothing but the recall check (that could have been done over the phone). When we went to pick it up, we were charged a $99 "diagnostic fee" before we could get our vehicle back. Terrible, rude service, bait and switch tactics. Will never go back and certainly won't give them our business for a purchase. read more

This place is a mess! Sales personnel chain smoking at the entrance, no one wearing masks, the finance guy was hacking up a lung and decided to order lunch at 11:15 instead of helping customers. There isn't a front desk to find particular people which makes navigating the construction zone difficult. I would never buy a vehicle from here and almost left without selling them my car. I had to wait days to receive payment and was lowballed on the KBB cash offer. read more

I bought 2016 Maserati.... 1200 miles later my oil change due reminder came on.. called service dept trying to find out if they changed oil & didn't reset reminder... left 2 messages and 2 weeks later Jerry the service manager still has not returned my called .. spent $40k for this car... 3 months later I can't even get a courtesy call back provided me with much needed information... POOR CUSTOMER SERVICE AFTER THE SALE.... *** UPDATE... just received phone call from JERRY... he could not have been more apologetic... my concern was passed on to sales, but got loss in the day to day operations... BOTTOM LINE.. THEY WANT ME TO TAKE CAR TO SHOP OF MY CHOICE & HAVE SERVICE DONE & THEY WILL PAY BILL... that's more than I expected... I just wanted to verify service record... IM TRULY HAPPY... THANKS... WE LOVE THIS CAR & THE SHOTTENKIRK FAMILY... read more

Twice this week my car would not start due to a dead battery. I had purchases the battery in March of this year with a 36 month warranty. When I was able to jump it off and return to the store, they tested and said the battery was ok - maybe something was drawing down the power. So, I called two Ford dealerships and was told by both locations it would be 3 weeks before I could get a service appointment. I then called Shottenkirk, spoke to John in their service department, and found someone willing to assist me that day. He encouraged me to bring the car in and they would do their best to look into the problem and get it back to me by Friday - two days before Christmas. I drove the car to Jasper within the hour and was assisted by Rocky, another service rep. He also was very accommodating and said he would call once a diagnosis was determined. He called me today and advised it was a defective battery. They tested it and found it would not hold a charge. All the assistance they gave me as a first time customer was free - no charge for anything. ABSOLUTELY the best Customer Service I have received at a dealership EVER. I highly recommend their dealership service department. read more

This one's for the service department. I haven't bought a vehicle here yet - already owned two fairly new vehicles when we moved to Jasper. But began taking my Ford truck here for regular service - mostly oil changes. Then started bringing my Hyundai Sonata as well - not as good of luck with the Hyundai dealer - which is a 45 minute drive to the closest one. Service appoints are pretty easy through the web site. Very little waiting to drop off, and service is usually performed in a reasonable amount of time. One recent event bears special mention: I bought tires for the truck here last year - the 80,000 mile Michelin set at the dealer cost about the same here as the 40,000 mile "other" brand at the local tire shop. So when it was time for the Hyundai to get new sneakers, I came back here to shop. I chose a mid-level tire for this one - the price was great and I ordered a set to be installed the following weekend. When I arrived, the car was taken to the shop. A few minutes later, the service manager came to the waiting room with an embarrassed look on his face... when the delivery arrived, they got only one of the 4 tires I ordered. Oops!! "So what do we do," said I. He called around and found a better set than I ordered and offered them for the same price. No complaints from me! It took a little more time than I had expected, but I was released the same day, so I didn't have to come back. I was told later that the other three tires arrived two days after my appointment. Now, I could complain that I wasn't told that the complete order wasn't received on time, but the staff on hand was honest and did their best to correct the problem with a minimum of fuss. Caveat: I'm a long-time DIY mechanic. I decided to stop doing oil changes and routine service when I bought my 2012 F-150. I'll still change brake pads and do other replacement part service - I enjoy it and my local AutoZone provides lifetime warranties in whatever parts I get there. But the "works" package from Ford (oil/filter with inspection and tire rotation) costs me only a little more than the cost of oil and the filter. As a DIY-er, I don't have a lot of recommendations for mechanics, but I can say that our local Ford shop does a great job! read more

Take specific note of the business owners copy and paste replies to negative reviews. They say please call us to fix it but Try as I might I can't get any answers. Found a reasonable deal on a low mileage truck 6 months ago. After the warranties and everything we were $200 a month over budget but I pushed cause it felt like a truck to last a lifetime. I moved out of state a few months after buying and now when there are powertrain issues, I can't get anything out of a warranty. I'm a few thousand into a 40k truck with like than 40k miles. read more

These people are crooks i took my close friend and employee to pick up his truck they charged him almost 300.00 bucks it broke down 2 miles down the rd they will not help him at all they will not send a tow truck nothing it's almost 100 degrees out here sorry bunch at jasper for sure read more

I spent 2 days speaking with this dealer about trading in my truck for a truck they had on the lot. I was told the vehicle was there and to come in and get an estimate on my trade. So I drove 2 hours on my day off only to get there and be told the truck is in the shop and we don't know when it will be back. I never received a call back from the manager, never received an apology from the salesperson I had been speaking with. Nothing. So, in the end, I wasted 4 hours of my Saturday driving to and from Jasper for nothing. Even emailed and told them I would be writing negative reviews and clearly they don't mind. Absolutely terrible service. Would not recommend this crap hole to anyone. read more

we went to this dealership to buy a used vehicle they had on the lot in Jasper. i guess if you enjoy playing the good ole boys game of buying a vehicle this place is for you. The salesman was highly insulting with his comments. Then he kept on telling us we needed to eat at his friend's business. If that was t enough the salesman manager was just about as rude with his comments. When people come with cash in hand to buy a vehicl, you don't piss them off playing the "let me see what I can do with best offer". obviously they didn't want our business. But, the next day, the salesman calls and asks why we didn't call him back? Then hangs up on my husband when he says I thought we were done. Rude, childish behavior from Keith Bramlett, salesman. I wouldn't buy a vehicle from these shysters. read more

What a joke. I went in to replace a tire that they had to special order. Called and had an appointment for 2:30. Seen right away and staff was courteous and friendly. Car not done until 5 PM. 2 1/2 hours to change a tire! Ridiculous. Last time I came to the service center, it took four hours for an oil change. Shottenkirk Ford has lost my business. Do not go here and less you have nothing but time and cash because they are not fast and are not cheap. Poor customer service read more

If you value your time go somewhere else. I was sent here by a Tire manufacturer for a warranty inspection. was told I would be in and out but I made an appointment just to be safe 2 weeks ahead of time. checked in 15 minutes before my appointment and then waited 2 hours to watch my vehicle not be touched on a job that would take 15 minutes. I asked the advisor for an eta on when they would start 2 separate times about an hour apart and was told both times. " there is still a few ahead of you but it should be soon". wasted 2 hours of my day. got a different dealership referral from the tire company (Tutton CDJR) and was seen immediately. i don't understand why you make an appointment for a quick tire inspection only to be pushed to the side. will never return here. read more

ShottenKirk Ford did us so dirty. I bought my car from this lot on what was supposedly a "good discount," but then afterward, they ended up adding in a ton of unnecessary fees. Ever since we have had issues with the salespeople being unclear and directly lying about the quality of work including adding on expensive warranties. If you buy a car from here, be diligent and question everything. These sales personnel will try to talk you into a "sweet deal" by telling all types of stories about their lives and the cars when not everything is as it seems. Regardless, the value is in my car, and I got excellent gas mileage. I have to be honest about the quality of service at this place. Do not buy at ShottenKirk Ford or at least at this location. Also, be aware that when you pull up to the dealership the management and sales personnel will be smoking outside of the establishment. read more

screwed by sale of a tire I didn't need! told it couldn't be patched, thru sidewall ! looks like a tack in the tire they said sidewall dangerous ! ITS a tack was not even leaking !! SCAMMERS will not return my call ! don't waste your money ! NEVER going back to the rip off service dept. Have bought two cars from there, not anymore ! read more

I DON'T recommend anyone buying a vehicle from Shottenkirk Ford Jasper. The owners are horrible people! A number of innocent people loss their jobs this week because of association and big egos. They don't care about the families who are effected by this BS. These were employees who helped turn this dealership around at their families' expense!! read more

After the sale support and service leaves a lot to be desired. It's been like pulling teeth to get anything done and done correctly. Management at this dealership has been a revolving door for the last few years and definitely part of the problem. Even something simple like getting an oil change is a time-consuming exercise and they "do not" do what is required. Needless to say, we no longer rely on this dealership for anything. read more

I began having issues with the car I purchased within 12 hours. It has now been in the shop 8 times. They send it out to be fixed so I am without my car for one to two weeks at a time. I have shown them videos of issues and it still took 5 trips to get the sunroof repaired. They had to replace the stereo and it came back to me without apple car play. It ended up being 3 weeks total without my car to get them to replace apple car play. I had to prove to them I had it. Hello- they sold me the car and advertised it with apple car play. They have now had it another 9 days for another issue of which I have a video of. After 3 days they called and said they couldn't re-create it. Again they have the video at that point hey had not even sent it out for diagnostics. I should not have to lose my temper for this service department to do their job and use the extended warranty they told me was wonderful when I bought it. My service rep ask me if I wanted to trade and I said no I want your dealership to buy it back. I've asked for management to call me several times and they never do. I was promised a piece of trim that was cracked would be replaced when I bought it and each time I ask about that its forgotten. I wanted to buy from a local dealership but have found this dealership doesn't care. I feel like its been in the shop more than I've had it and that's not how this is supposed to go. I will never make this mistake again. read more

Took my wife's suv in for a 100k mile tune up. Customer service was good and was easy to set up the appointment and communication was good, because I received a call around 11 telling me that all my fluids and everything looked good, and that the carbon build up was why the car was idling rough. Then I don't get a call for almost 4 hours so I call back now all of a sudden after I get the call at 11 saying everything was good and checked out I get told that there is a hose that has a coolant leak. They told me it looked like it had been leaking for a while which I know isn't correct because this suv is garage kept, and I do routine maintenance personally. I have never smelt a coolant leak or seen signs of coolant on the concrete pad in the garage. Then I get told that it was leaking on the turbo so I probably wouldn't of seen a leak, but I still would of smelled coolant especially if it was burning. Also told me that for an extra 250 that they would replace the hose this already on top of the cost on the 100k mile service. When I go to pick up the suv and look under the hood and can see where they had wrapped what looks like white electricians tape around the hose in question which isn't even close to the turbo, and the overwhelming smell of coolant when you got close to the car. Just seems fishy to me that I took the car with no signs that I had a coolant leak and now after I get it serviced I have a coolant leak that is bad enough that I can smell it standing next to the car. Will be the last time I use this Ford dealership for any type of maintenance. read more

I had to wait one hour and 45 minutes for an oil change even with an appointment. The Dealership does not observe any COVID19 protocols and none of their staff wear masks. The service adviser did nothing to make up for the poor service and long wait time. Several other customers had long waits as well. The Service department is not customer-focused and does not work efficiently. read more

I bought a 2015 Ford (Certified Pre-Owned by Ford) F150 XLT from this dealership in Jan 2018. The car buying experience was pleasant and had no issues with the purchase of the truck. However, in 2020, I needed to upgrade to an F250 and went to go trade it in at another dealership when I got a pleasant surprise when the dealership ran the Carfax. Turns out the vehicle (F150) sustained moderate damage to the passenger side of the vehicle. This accident happen in Nov. 2017 and was not reported to Carfax until July 2018- 6 months after I bought the truck. How can this be allowed to happen when the truck was Certified Pre-Owned by Ford? I took a loss of value of about $5000 when I traded it in and not to mention the fact that I paid more for it since it was "supposedly" Certified Pre-Owned. There was no sense in trying to pursue this legally since I live in Tennessee. Attorney fees would have negated any $$ if I received any from this dealership not mention the time and hassle to deal with this BS. If you are in the market for a used car, I would highly use caution in purchasing from this dealership- especially if it is "Certified Pre-Owned". You have been warned! BTW- I don't know why yelp is saying I live in California. read more