I inquired about a vehicle at Tutton via phone because I live four hours away. My experience began…read morewith a classic high-pressure sales tactic: Josiah told me someone was currently looking at the truck, then immediately recanted, saying, "Actually, that truck isn't being looked at, so we can talk now." Despite the red flag, I proceeded. I was explicit that I would not be financing through the dealership. I had a "do not exceed" approved loan check from my bank and asked Josiah to confirm this was acceptable. He assured me it was and agreed to provide an "out the door" (OTD) price for my visit the next day. After driving four hours, I test-drove the vehicle. Josiah was polite, and we even brought him lunch to show our appreciation for his time. However, the truck had several issues: PCM codes, dash warnings, missing parts, a stuck air dam, a struggling starter, and erratic shifting from a recently replaced transmission. Despite these concerns, the OTD price was not reduced from the advertised price. Furthermore, Tutton's documentation fee is a staggering $1,000--nearly triple the average of other dealerships I researched. Then came the "hidden" fees. Once I presented my bank check, Josiah claimed he "didn't get a chance" to mention a $1,000 surcharge for not using their internal financing. When I protested, the "negotiation" became a shell game. They offered to cut that fee to $500, but suddenly the tag fees, taxes, and a previously unmentioned "ETR fee" increased to make up the difference. When they finally agreed to "remove" the outside financing fee entirely, they padded the other line items--tags, taxes, ETR, and a new "TTL review reimbursement fee"--so the final OTD price remained almost identical to the original. When we asked to speak to the manager, Brian, the experience worsened. He was condescending and dismissive, stating, "You already drove four hours... I know you are going to get the truck." He refused to budge even $400 to offset the imminent starter failure. Two days after getting the truck home, the starter failed, leaving me stranded. I had to tow it and replace the part myself. Both the salesman and manager lacked transparency and integrity. Instead of a professional transaction, it felt like a coordinated effort to swindle us through line-item manipulation. Based on other reviews, this seems to be a consistent pattern. I would strongly advise buyers to look elsewhere.

We had our Jeep Wrangler 4xe in for a recall regarding the battery. Luckily we had everything on…read morethe dashcam. They did not do everything what was necessary to fix the recall. We contacted Jeep directly and they confirmed by checking the VIN. So we needed to bring her in a second time. This was not our first time having problems with this dealership especially the service department. The problem with the recall was, that the car could go up in flames during charging, so nothing to ignore. Why not fix it right the first time? We will go back to Roswell to get our three cars fixed. There is an excellent Jeep Dealership with outstanding service.

This one's for the service department. I haven't bought a vehicle here yet - already owned two…read morefairly new vehicles when we moved to Jasper. But began taking my Ford truck here for regular service - mostly oil changes. Then started bringing my Hyundai Sonata as well - not as good of luck with the Hyundai dealer - which is a 45 minute drive to the closest one. Service appoints are pretty easy through the web site. Very little waiting to drop off, and service is usually performed in a reasonable amount of time. One recent event bears special mention: I bought tires for the truck here last year - the 80,000 mile Michelin set at the dealer cost about the same here as the 40,000 mile "other" brand at the local tire shop. So when it was time for the Hyundai to get new sneakers, I came back here to shop. I chose a mid-level tire for this one - the price was great and I ordered a set to be installed the following weekend. When I arrived, the car was taken to the shop. A few minutes later, the service manager came to the waiting room with an embarrassed look on his face... when the delivery arrived, they got only one of the 4 tires I ordered. Oops!! "So what do we do," said I. He called around and found a better set than I ordered and offered them for the same price. No complaints from me! It took a little more time than I had expected, but I was released the same day, so I didn't have to come back. I was told later that the other three tires arrived two days after my appointment. Now, I could complain that I wasn't told that the complete order wasn't received on time, but the staff on hand was honest and did their best to correct the problem with a minimum of fuss. Caveat: I'm a long-time DIY mechanic. I decided to stop doing oil changes and routine service when I bought my 2012 F-150. I'll still change brake pads and do other replacement part service - I enjoy it and my local AutoZone provides lifetime warranties in whatever parts I get there. But the "works" package from Ford (oil/filter with inspection and tire rotation) costs me only a little more than the cost of oil and the filter. As a DIY-er, I don't have a lot of recommendations for mechanics, but I can say that our local Ford shop does a great job!

I was working with Ivan and Rich for a couple weeks now. I was finally given number on a lease for…read morea 2026 Mustang GT Premium that I was happy with. I live almost 2 hours and 100 miles round trip from the dealer, so I was waiting until we got within the range I was looking for before making the drive up, and we did, or so I thought. I got there, they had the paper with the numbers on it, we were going to finalize everything until they came back and did the old bait and switch and said the numbers they provided were numbers for an EcoBoost and not the GT Premium. I wasted that time, put those miles on my trade-in, and I thought I was driving away with the new car since the deal was basically already done. Such a waste of time working with those guys when the deal was right there. No honor in their word at all.

This has to be the best Chevy dealership in Georgia. Very fair pricing, easy to work with and my…read moresalesman Tanner goes the xtra mile to make sure the customer is happy. The owner Steps up when needed to back his salesman up. As far as the service department no one better, Tim and Mike are the best. And no I don't work there, but I've purchased 5 different vehicles and never a problem.

I purchased a 2025 Equinox from Day's Chevrolet of Jasper after making calls/visits to multiple…read moreothers. Scott was so easy to work with and also gave me the right price. I drove several hours to get to this location and pick up my vehicle, and Scott ensured everything was ready for me upon arrival and that the entire process was prompt and smooth. Jason was also great in assisting me with the paperwork, and the gentleman in finance was helpful as well. From start to finish, this was a very straightforward, simple, and pleasant process, and as a single mom who had all my kiddos with me during this transaction, it was very appreciated.

I'm SO happy and loving the Audi Q5 I recently purchased from you guys!!! Never had a better or…read moreless stressful experience buying a car than I did with Appalacian Auto Brokers right here in Jasper, GA!! Friendly, no pressure and a great deal!! Thank you!!

purchased a 2011 Kia from this dealership on 28 July , paid the purchase amount plus taxes and tag…read morefees . After my first temporary tag ran out went to tag office and they told me nothing had been processed. So contacted dealer and they said it was the system. Waited another thirty days and went back to tag office and they told me there was a hold on it because taxes hadn't been sent in . Finally after nearly three months they finally paid the taxes to the state and I finally got a tag . They really seemed like nice people just wished they had been honest with me up front and called me like they promised!