My brother and I took our Dad here for Father's Day because it was supposed to be a higher end range. Despite my proclivity for not venturing this far OTP due to the increasingly frequent encounters with people that proudly display an outdated state flag. The groupon helped assuage me.
The interior is attractive, albeit laid out a bit like a maze. If you are bringing female shooters for the first time, this environment, at least aesthetically, is much more relaxing than most gun ranges.
The customer service is indifferent, bordering on rude. I don't know if this is true for all employees or just the young, black man with a tapered fade and glasses. The terms of my Groupon were not respected, i.e. he would only allow 2 lanes when I paid for 3 and was perfectly content to not provide the MP5 that came with the purchase. (They leave out the part that you have to purchase their rounds to use their rentals)
I asked him if he knew if they had a particular handgun in stock I was interested in seeing, to which he 'replied' "uh-uh". Was this uh-uh to if he knew or uh-uh to carrying it. He clarified after my asking, "no, no body likes them." It was a Springfield XD variant I was asking about...a widely popular gun.
Sh*tty customer service
Unethical marketing practices
The range is actually 10 lanes split into 2 rooms. Rifle, shotgun and pistol on each of the rooms (why? Who knows). Again, going back to the novice shooter. How jarring it would be to shoot your first or second time with a .380 or .22 (small and quiet, relatively) and then the person right next to you is shooting a 12 gauge or 7.62 x 39mm(very loud).
There are no tables behind the lanes for you to put gear or reloads if sharing a lane. It is a clean environment with good lighting and electronic target tracks that increase or decrease in increments of 0.5 yards. However, what is widely advertised on all of their social channels and website is the ventilation and climate controlled atmosphere. It was non existent, particularly the ventilation! The AC you could feel slightly if you stood at the back of the room. There was no respite from the choking powder and smoke discharged from the ammunition. Also, one lane in our room was broken.
We were there for roughly 1.5 hours; by the end we all had sweated through our short sleeve shirts. An interesting and hypocritical rule about rapid fire is posted on each lane, curious as they rent fully automatic weapons. There is one 'broom' that is shared between rooms and no trash receptacle for empty ammo boxes or discarded targets.
Bad environment
Blatant false advertising
We did have a great time shooting the MP5 and dialing in your targets was nice. Nearly $200 later we returned our rentals and 1 pair of ears (ear muffs). The gentleman that had set us up was still working the counter. He was assisting another customer, who was also renting a 9mm gun, however his price per box was $14.95, not the $16.95 I was charged. It is certainly possible that it was the result of benign factors but interesting none the less. This customer was having issues with his payment method and literally all this young man has to do is provide me with my license back so that I may leave, (you pay before entering the lanes, not after). Instead he continues his sole attention to this customer, unwilling or unable to provide even the most simple multitasking. It was when the conversation between them shifted to the employee's banking habits that I became extremely annoyed.
Also worth noting that there is a room sized window with a waiting area behind each of the two shooting rooms. Again, curious, as each time you turn around you meet the gaze of strangers that are watching you.
I was planning on browsing their selection to purchase my father a new gun to complete his father's day gift. But after the unpleasant and unwelcoming experience, decided my business would be appreciated in another establishment, as it clearly was not there. I could have tolerated a bad environment if the customer service had been good, even adequate. I could have tolerated the bad customer service if the product offering was as advertised but both together, nope. I would recommend going elsewhere. read more