It's a classic local hipster bike shop, but don't tell the owners that ;)…read more Friendly service by a local staff who live, eat and breath bicycle mechanics. This is our go-to for custom service, and who we recommend for anything beach cruiser (accessories, bikes, service). Read a couple low-star reviews from last summer during the peak of the pandemic's bike shop crunch and thought they were awesome - the guys are dicks? Yep, and that is exactly why we love them - they aren't sweetie sugar-coating, upselling or playing around with lowballers wanting their big box store crap fixed. Those bad reviewers pedal 2nd hand k-mart huffy's.

If they had the option of -1000 I would choose that option for rating this establishment…read more All these positive reviews are probably made up by his friends, family members or employees. The owner of this bike shop is a disgusting piece of a human being--a vile excuse for a business owner. He is deceitful, unprofessional, and completely lacking in integrity. Over the phone, he quoted one price for assembling a bike, but when I arrived to pick up my bike, he suddenly demanded more--an obvious bait-and-switch tactic. He and his inexperienced teenage staff also attempted to withhold or swap out parts that rightfully belonged to me, simply because the bike wasn't purchased from his store. He even had the audacity to think I wouldn't notice the difference--trying to pass off cheap, generic parts in place of the originals. When I confronted him and said I would call the police for stealing my parts, he exploded in anger, yelling at me and calling me "cheap" and "crazy" in a hostile, unhinged manner. I paid this man for a service he and his employees failed to perform correctly, and instead of owning up to his dishonesty, he doubled down with disrespect and aggression. His behavior is disgraceful, unethical, and absolutely unacceptable. Avoid at all cost!!!!

My office and I went on a tour with Long Island Bike Tours for our annual summer outing August…read more2013. Not only was the tour a value (it included bikes, helmets, wine tastings, lunch, non-alcoholic drinks, and snacks) but also Tom, the owner, and his team were very accommodating to our strict schedule (we had come in from the City). He worked with us every step of the way and was very responsive. The tour was lovely and even paced. The wine was good (I got two bottles). We got personal attention and even a car to accompany us throughout the tour. We all really enjoyed the experience. Good wine, a nice relaxing bike ride, and great customer service. You can't go wrong.

Gifted my daughter with a North Fork Bike Tour...it was the perfect gift and we both enjoyed it…read moretremendously. Everything is provided to make this tour go smoothly - even rain ponchos! Our guide was professional, considerate and sensitive, mindful that Mom (me) had not biked in ten years. The roads traveled were absolutely beautiful, off the beaten path, so we got to enjoy scenery and neighborhoods that we otherwise would never get to see. The wineries were fun, the catered lunch was delicious, and the experience was awesome! Another bike tour is certainly in our future...

The best place to get a bike! I had gone to a local store but they were a bit pushy and trying to…read moreget me to make a purchase right away. I ended up going home and researching other bike shops. Lo and behold - Bicycle Planet. I called them on the phone and they were able to tell me the inventory they had. They also answered a few questions I had about a kids bikes (this was a present for our son's birthday). I decided to take a little excursion to Syosset to check it out in person. When I got to Bicycle Planet, a guy named Diego helped me. He went over their different options and brands. The orange and blue Specialized I was looking at at the original bike shop was $80 cheaper here. All of their bikes were competitively priced. I picked out the Giant brand bike for my son because red is his favorite color. It is a beautiful and well-made bike. They were able to add on the training wheels for me since our guy is just learning how to ride, but he's getting the hang of it pretty quick. And of course - what bike would be complete without a silver bell? Once I had selected the bike, someone in the tech/assembly department spent a good 20 minutes or so inspecting the bike and ensuring its safety and that everything was in good working order. Diego brought it to my car and helped me get it into the trunk of my car - would definitely love a bike rack in the future especially for when we ride as a family because I think we all want new bikes now! Plus, Diego said that the bike purchase comes with a year of free tune-ups which is pretty sweet. The look on my son's face when we surprised him with this bole was just epic. And the service here at Bicycle Planet is top-notch. If you're looking for a new set of wheels, this is the place to go.

They know their e-bikes here! What a wonderful experience from start to to finish. They whole store…read moreis so well organized and well stocked you know you will be well taken care of. I took home an Urtopia Joy Carbon and can't wait to zoom through the streets of New York.

This place embodies "community bike shop". Andrew and his crew are about the nicest staff in town…read more My family has purchased three bikes and a Thule rack from this shop. The service is excellent, and prices are very fair, even with supply chain problems and being located in a pricey zip code. Today I brought in an electric cargo bike that I didn't buy from them and they had it fixed in no time at a price that was SO fair I thought it couldn't possibly be right. Above all, 10538 understands that a bike shop serves its community in a meaningful way - from a kids first bike, to a family cruiser and all family enjoyment that comes with it. Plus they come to you in a cool Fiat when you need a repair! Support this local shop so it's around for your grandchildren to get their first bike!

Fantastic bike shop. The owners are super nice, and twice now they've made adjustments for me…read moreentirely free of charge, tightening up a loose headset and loosening up a tight coaster brake. (I bought a pedal wrench to compensate. ) They also did great work when we brought a bike in for a longer job. Highly recommend!

Countless Summers -- Always great to rent from here. Bikes and trucks and barbecue needs always a…read morehit.

This place is the pits! I stopped over this morning when they had zero business taking place. I…read moreasked nicely to borrow a wrench to adjust my sit and was politely told by the service person that they are required to charge 10 dollars for me to borrow a wrench. Totally unacceptable and ridiculous. I will not be going back.

I can always rely on this shop for my snow goods. I ran in here this morning last minute and three…read morepeople offered to help and i did need help! I was on my way to a skip trip and didn't realize i sold my old goods on ebay and had nothing for my trip. I grabbed goggles, new gloves and two neck and head scarfs and it only came out to aprox $250, which is incredibly low for these goods. 10/10 recommend.

Horrible service, store personnel stated to try on boots now require boot fitting when i did not…read morewant a boot fitting just wanted to see if i like how the boots feel. "Store policy you must pay for a boot fitting".

The shop is closed ....No longer in business ...they were good when I went there ...shop closed upread more

I passed the store today and saw a large "For Rent" sign in the window. It's a shame to see the…read morestore go out of business. It looks like I'm the first person to leave a Yelp review for this store and also to note that it's closed and out of business! I was a customer (September 2023) as they installed handlebar tape that I purchased in the internet. (Rough Rider Shop kept very little inventory on hand.) I recall the owner being a nice friendly man from Spain whose brother Pol was visiting for a few weeks and helping him at the shop. The store was not open on Sundays, so this was one of the drawbacks of patronizing them.

had a silly brake issue that their expert staff adjusted immedy-nocharge. smart guys!read more

Bought a trek here yesterday, price was as competitive as online, they made it up for the very next…read moreMorning, sized my son up and chose a great bike. Professional service, great service and made my sons day. Edwin was amazing! Thanks to all of the team.

The shop owners, "Mr and Mrs Kranky", were lovely, friendly, very helpful. Mr Kranky explained and…read moreshowed how everything works, answered all my husband's and my questions. Mr Kranky put real effort into finding the right e-machines to accommodate our individual needs and recommended the best choice for each of us. We had a really nice afternoon riding on the trail along Sandy Hook Bay (lower portion of Henry Hudson Trail). Note - texting is the best method of contacting Kranky Cycles for a prompt reply, and is their preference. At first I wasn't sure about this since I tend to be very phone-oriented, but it worked out quite well!

Great place and perfect location to rent bikes Mr & Mrs Kranky were so friendly & helpful…read more Best to text vs call to get Prompt responses. We'll definitely be back!

I took my bride of three years on a sunset sail on the Christeen for a simple anniversary trip. We…read morehad a great time. The crew was friendly, very well prepared and extremely knowledgeable of the boat and harbor. Although it was a very cloud evening we loved the sail and will definitely book another trip!

Don't pay any mind to any of the negative reviews! This was such an awesome experience! We went…read morekayaking at 6:30pm and it was an absolutely perfect time to go. The sun was a bit lower in the sky but just over the trees and was beautiful to look at as we kayaked through the bay. If you're any bit of a nervous nelly there are boats that also come through the bay but they did tend to stay further away from us. The staff are quite friendly too. And there is a place right nearby called Coopers Bluff where we had went to grab a frozen drink after and watch the sunset. Overall a great time and great date night!