I have one complaint that there's no one ever at the cash out till anymore I had to wait more then…read moreten min before I was served .There needs to be a bell on the counter so you can get some service.If it doesn't change soon I will go else where.Most of the time I use cash and you can't do that at self serve check outs so please get a bell or something

Terrible do not use the pharmacy especially the older man…read morewith glasses as he has poor communication skills rude and not trust worthy especially if you are a woman avoid this branch and go somewhere else

I generally don't mind coming to this location for some basic things/necessities. You can…read moredefinitely what you need here if it's not a 'major' shopping list that you have. Sometimes it has things at good sale price which is great coz regular price can get insane. It's a matter of convenience if you are in the area. Although I have found recently that they don't always necessarily mark things correctly, especially when there's a price change or sales price. For example, I was recently there to pick up paper towel and noticed everything on the paper towel/toilet paper rack had the regular price marked. However, when I went to do a price check on the one I wanted, it actually showed up on the scanner at a sale price, which means the staff hadn't marked it on the shelf to sale price. So do keep this in mind going in to the store.

The Burquitlam location has got to be the worst Shoppers Drug Mart pharmacy ever. I tried using…read morethis pharmacy a couple times and each time the staff were horrible. This most recent experience was today. I had an appointment for my flu and covid vaccine. I got there a few minutes early to ensure I didn't inconvenience the pharmacy by being late. Watched a young couple fill out paperwork to arrange for their vaccines, which meant they didn't have an appointment (which I confirmed with the pharmacist). The brainless wonder giving the shots popped out of her office and motioned for the young couple to go in. I asked about my appointment which was at 12:00 and she said "don't worry about it, it's only 11:57". I found that really rude and how did she figure she could take two people in who needed multiple vaccines and be done in three minutes? Needless to say my appointment time came and went so I left without getting my vaccines. I called the pharmacist to find out how I could file a complaint. He was nice but tried to tell me they got in because they needed multiple vaccines. Didn't make a lot of sense, first of all I was getting multiple vaccines so same same, second there were two of them which would take a lot longer than me so why not honour my appointment time, then deal with the people who dropped in? This place has NO customer service and to be honest it felt like I was being discriminated against. The brainless wonder knew I was waiting, knew I had an appointment but yet offered the young couple my time slot. I will file a formal complaint with Shoppers but I don't think it will really matter. They have lost my business, my families business and any friends I can persuade to avoid them.

This Pharmacy has one of the worst services i have ever had not once not twice but far too many…read moretimes . They don't have any leadership or communication between stuff and the owner of this store .If there was a "zero star that is what they deserve".I Have move to across the the street to save on Pharmacy. Prices are the average the value is only on senior's days Thursday the rest nothing good about this store i will pass.

This locations post office is nice. They don't try to upgrade your postage. A lot of locations…read moreyou'd tell them you want the CHEAPEST postage rate option and every time they will quote the cheapest TRACKING option. And being no stranger to shipping for my business I tell them it can't be right there's gotta be cheaper options show me the screen. Then before they show you the screen they tap something and then next thing they say is oh well there's X without tracking. isn't that what I asked for. Cheapest nice try. But this location doesn't seem to push postage rates on you. And they don't seem to do fat finger measuring either. I hate it when some locations measure your box and hold the tape measure wrong and it adds almost "1" cm extra to your dimensions which is almost $2 extra And... they lend you their tape gun when your package needs a piece. Some locations will make you buy a roll if you need a tiny piece for whoever unexpectedly situation. I like this location a lot. And they are fast. (Yep some locations move at glacial speeds)

The staff at London Drug Postal Service was rude and lacks customer service skills. We've been…read moreLondon Drug's customers for a long time now and that kind of attitude is not acceptable.

London Drugs offers great one stop shopping! This drug store at the Coquitlam Centre is a pretty…read moregood size and has a lot to offer including a good selection of candy and snacks. I picked up some pop and a tub of Poppycock to munch on while I was doing some power shopping. There's also full service electronics department with TVs, radios, computers, phones, software, accesories, music, movies, & more. The selection of CDs is decent, but the prices are slightly on the high side, most CDs I saw were priced around $14.99. I saw a Hedley CD priced at $14.99 here and the same CD was priced at $10 at HMV. Overall, London Drugs is very impressive and offers way more goods than the other pharmacies (CVS, Rite Aid, & Walgreen's) I'm used shopping at in the USA. I found the staff here very helpful, especially when I was checking out the large plasma TVs (I was actually trying to catch up on the NFL scores).

Had to wait over an hour for my prescription when it was not even busy. I called the phone number…read morelisted while waiting in my car. The phone rang & endlessly & no one answered. When I went in to pick up the meds, had to wait another 15 more minutes & they wanted to me to pay for something that is covered by the government incentive program. To add insult to injury, they only gave me 1/3 of my prescription so had to go back another time to pick up the rest for which I cannot pick up elsewhere so had to go back one LAST time when the rest becomes available. Very disappointing experience & will never use this store again.

Shoppers Drug Mart at Como Lake hire rude salespeople who have no regard for their customers, nor…read moredo they honour gift with purchases. They only care about making a sale and lack concern about the customer returning. They don't realize that customers are what is paying their salary. My experience has been awful. I don't recommend going to that location.

Right under the Walmart in Lougheed Mall, it is your typical LD, filled with a big cosmetic…read moredepartment, a really big kitchen cookware department in the back. A decent electronics department, and some fairly decent food isles. As I said before, LD is a great place to do one-stop shopping, and burning some good time at lunch if you got nothing else to do, and need to be entertained. The only thing about this location is that it is deep within the mall, and you have to park on the backside of the mall if you do not want to walk great distances to get here. This is probably also the place to come within this mall to get 'higher' end electronic products. Seems odd, but it is true, if you really think of the other alternatives in Lougheed. Constant sales are displayed right in the centre of this store, and they are always well stocked of sale items.

I recognize it might be tempting to hit up London Drugs for make-up if you're at Lougheed Mall -…read moresince your options are limited; however, don't do it. The staff aren't very knowledgeable and aren't the least bit helpful. Keep walking.

Oh my WORD is the service at the Canada Post outlet here the worst! Partly because of the poor…read moreinfrastructure, but also because of the bad management. Long story short -- I spent 40 minutes there to pick up a package, only to be turned away and asked to come back another day. I waited in line for over 20 minutes, watching the two staff members slowly tag-team on a single package at a time. One was essentially just looking over the other's shoulder. They could have sped things up significantly, if one of the clerks sorted packages, checked the line for pick-ups, or SOMETHING. The whole area was packed with stacks of parcels. On the counter, behind the counter, in the aisles of the Shoppers... Not sure if that's safe for people's belongings, or if it's even protocol. Expensive electronics and many other valuable items were just sitting out. While still waiting in line, at 6pm, many more carts full of parcels showed up. I jokingly mentioned to one of the Canada Post carriers that were bringing the packages in, that the Christmas season must be rough. She replied "oh it's almost like this any time of the year". Anyways, back to the two guys behind the counter. They were obviously both new, and admitted so to some of the customers ahead of me. When I finally got to the counter, they scanned my tag, which said that my parcel was ready for pickup 5 hours earlier, at 1pm that day. The clerk pointed at the huge pile of parcels, and told me that my item must be in there or among the new deliveries. The other clerk started looking through all the parcels, and asked me to help search through them. Again, not sure if that's standard practice? We spent another 20 minutes and scoured through all the parcels, me doing most of the ones in the aisle and on the counter, and him doing the ones behind the counter. Neither he or I could find it. Though I don't know how thorough the clerk was. The other teller said "it must be that it hasn't gotten here yet. Sometimes the deliveries are split in half and they only bring half the things on time. It's a weird thing that Canada Post does. You should come back tomorrow." So yeah... I need to go back again, and probably spend another half hour to hopefully retrieve my package.

Very poor service at this location, had an appointment for a shot and waited 30 minutes before…read moreleaving. The line up was so long you could not even check to see how much longer it was going to take. They charged my provider for the shot regardless of not actually getting the vaccine shot.

Again fire blackbird security! They don't follow the five steps they profile the wrong people…read moreaccuse you of theft then miss people stealing. Yeah I'm done with you guys I'll take my money to the store on Granville because the guards there don't pull this garbage with me and oh yeah that's another store that blackbird security lost a contract with! Again you deserve zero stars but yelp forces me to give it so you got it but you didn't earn it nor do you deserve it. I absolutely would not recommend this store! And by the way you are not the only store that sells Fulton umbrellas!

A busy Shoppers inside Metrotown. It is located on the top floor of Metrotown near Walmart. They do…read morenot have produce but they do have some grocery items like a dairy and frozen items. We came here to pick up prune juice. The store was pretty busy when we came. Also I did find this location a bit crammed. It is not my favorite Shoppers but I do like the fact that it is inside Metrotown. Only issue is that if you buy lots of items, you might have trouble carrying it across the mall to your parking space (depending on where you parked).