The staff at London Drug Postal Service was rude and lacks customer service skills. We've been…read moreLondon Drug's customers for a long time now and that kind of attitude is not acceptable.

I like the cashiers here who are generally pretty friendly and I honestly do for the most part…read moreenjoy shopping here, but I came here today, as I always take those flexible plastics and plastic bags to toss in the recycling bin and was more annoyed with my experience. Some Chinese lady who I think works in customer service was literally watching me like a hawk and following me seeing what the heck I was doing, I mean what am I going to do, steal a bunch of dirty plastic bags from the recycling bin? Come On. How ridiculously stupid would that be? I was there to get rid of stuff not take anything. I can't stand people like that.

Had to wait over an hour for my prescription when it was not even busy. I called the phone number…read morelisted while waiting in my car. The phone rang & endlessly & no one answered. When I went in to pick up the meds, had to wait another 15 more minutes & they wanted to me to pay for something that is covered by the government incentive program. To add insult to injury, they only gave me 1/3 of my prescription so had to go back another time to pick up the rest for which I cannot pick up elsewhere so had to go back one LAST time when the rest becomes available. Very disappointing experience & will never use this store again.

A shopping stop for us while in 'Como Lake Village' recently…read more Did a walkabout of the store, but ended up at grocery 'specials', and caught two cartons of eggs, and a large jar of peanut butter. Their regular 'large' eggs, which were really large, and priced at $2.49 / dozen, a good value -- as was their 1 kg jar of their 'generic' brand of peanut butter. A first-time stop for us - mostly just to look and check out the store. A nice grocery-related catch while there!

Oh my WORD is the service at the Canada Post outlet here the worst! Partly because of the poor…read moreinfrastructure, but also because of the bad management. Long story short -- I spent 40 minutes there to pick up a package, only to be turned away and asked to come back another day. I waited in line for over 20 minutes, watching the two staff members slowly tag-team on a single package at a time. One was essentially just looking over the other's shoulder. They could have sped things up significantly, if one of the clerks sorted packages, checked the line for pick-ups, or SOMETHING. The whole area was packed with stacks of parcels. On the counter, behind the counter, in the aisles of the Shoppers... Not sure if that's safe for people's belongings, or if it's even protocol. Expensive electronics and many other valuable items were just sitting out. While still waiting in line, at 6pm, many more carts full of parcels showed up. I jokingly mentioned to one of the Canada Post carriers that were bringing the packages in, that the Christmas season must be rough. She replied "oh it's almost like this any time of the year". Anyways, back to the two guys behind the counter. They were obviously both new, and admitted so to some of the customers ahead of me. When I finally got to the counter, they scanned my tag, which said that my parcel was ready for pickup 5 hours earlier, at 1pm that day. The clerk pointed at the huge pile of parcels, and told me that my item must be in there or among the new deliveries. The other clerk started looking through all the parcels, and asked me to help search through them. Again, not sure if that's standard practice? We spent another 20 minutes and scoured through all the parcels, me doing most of the ones in the aisle and on the counter, and him doing the ones behind the counter. Neither he or I could find it. Though I don't know how thorough the clerk was. The other teller said "it must be that it hasn't gotten here yet. Sometimes the deliveries are split in half and they only bring half the things on time. It's a weird thing that Canada Post does. You should come back tomorrow." So yeah... I need to go back again, and probably spend another half hour to hopefully retrieve my package.

Very poor service at this location, had an appointment for a shot and waited 30 minutes before…read moreleaving. The line up was so long you could not even check to see how much longer it was going to take. They charged my provider for the shot regardless of not actually getting the vaccine shot.

Right under the Walmart in Lougheed Mall, it is your typical LD, filled with a big cosmetic…read moredepartment, a really big kitchen cookware department in the back. A decent electronics department, and some fairly decent food isles. As I said before, LD is a great place to do one-stop shopping, and burning some good time at lunch if you got nothing else to do, and need to be entertained. The only thing about this location is that it is deep within the mall, and you have to park on the backside of the mall if you do not want to walk great distances to get here. This is probably also the place to come within this mall to get 'higher' end electronic products. Seems odd, but it is true, if you really think of the other alternatives in Lougheed. Constant sales are displayed right in the centre of this store, and they are always well stocked of sale items.

I recognize it might be tempting to hit up London Drugs for make-up if you're at Lougheed Mall -…read moresince your options are limited; however, don't do it. The staff aren't very knowledgeable and aren't the least bit helpful. Keep walking.

I generally don't mind coming to this location for some basic things/necessities. You can…read moredefinitely what you need here if it's not a 'major' shopping list that you have. Sometimes it has things at good sale price which is great coz regular price can get insane. It's a matter of convenience if you are in the area. Although I have found recently that they don't always necessarily mark things correctly, especially when there's a price change or sales price. For example, I was recently there to pick up paper towel and noticed everything on the paper towel/toilet paper rack had the regular price marked. However, when I went to do a price check on the one I wanted, it actually showed up on the scanner at a sale price, which means the staff hadn't marked it on the shelf to sale price. So do keep this in mind going in to the store.

The Burquitlam location has got to be the worst Shoppers Drug Mart pharmacy ever. I tried using…read morethis pharmacy a couple times and each time the staff were horrible. This most recent experience was today. I had an appointment for my flu and covid vaccine. I got there a few minutes early to ensure I didn't inconvenience the pharmacy by being late. Watched a young couple fill out paperwork to arrange for their vaccines, which meant they didn't have an appointment (which I confirmed with the pharmacist). The brainless wonder giving the shots popped out of her office and motioned for the young couple to go in. I asked about my appointment which was at 12:00 and she said "don't worry about it, it's only 11:57". I found that really rude and how did she figure she could take two people in who needed multiple vaccines and be done in three minutes? Needless to say my appointment time came and went so I left without getting my vaccines. I called the pharmacist to find out how I could file a complaint. He was nice but tried to tell me they got in because they needed multiple vaccines. Didn't make a lot of sense, first of all I was getting multiple vaccines so same same, second there were two of them which would take a lot longer than me so why not honour my appointment time, then deal with the people who dropped in? This place has NO customer service and to be honest it felt like I was being discriminated against. The brainless wonder knew I was waiting, knew I had an appointment but yet offered the young couple my time slot. I will file a formal complaint with Shoppers but I don't think it will really matter. They have lost my business, my families business and any friends I can persuade to avoid them.

Smaller location located directly below Walmart…read more Parking is available in the lot next to the mall. The aisles seem a bit more cramped for some reason. Guessing they're trying to pack in more shelves. Staff were friendly and quick. I got what I needed and was in and out in minutes. Lastly, this store seems to have longer hours than the rest of the mall. Special mention.