They go above and beyond EVERY time! They are professional, friendly and knowledgeable.read more

There is a new owner at Humphrey's florist. The previous owner Tim, a total darling, retired. Tim…read morehad been making bouquets for my mother for 15 years. I just had to say: "send the usual" and he knew exactly what I wanted. I had my first experience with the new owner this week. When I said "send what you always send" they designed a striking, modern bouquet. I would have liked it, my mother wouldn't have. The new florist discussed an english garden bouquet (mother is from England) rather than the modern one. The new bouquet is perfect! Just what my mom loves. If you have ordered from Humphreys in the past and are used to saying: "send the usual," be more specific...at least until they get to know you.

Picked up the most beautiful poinsettia for the holidays. It is the most gorgeous plant that…read morecontinues to give us great pleasure and we expect it to do so long into the future.

So far we have experienced a mix relating to customer…read moreservice and arrangements.

Always greeted with a smile! Great downtown store with a large selection of clothing, shoes, gifts…read moreetc. Even have Berks, sunscreen, trial maps. They got it all.

This store is such a hidden gem. They have some amazing outdoor and athletic gear, which many times…read moreis only available online. They have a giant sales room with some amazing deals and a huge selection. We got some super comfortable sweaters and smart wool shirts for a great price. The staff is helpful and kind as well. Would highly recommend checking them out if you need some outdoor gear or are in the area

Blatantly Misleading. No Fine Print. No Accountability…read more I ordered a Clematis from McKay Nursery in a #1 container, which their site described as approximately a 1-gallon size. What I got was a 2.5-quart pot--dramatically smaller than what any reasonable person would expect when ordering a gallon-sized plant. I contacted customer service, and Matt Weaver responded by telling me that a "#1 container" is actually a "trade gallon," which, according to him, means 2.4-2.9 quarts. That's not a real gallon. And more importantly: that information was nowhere on McKay's website. No small print. No disclaimer. No fine print. Nothing. To justify this, Matt sent me a link--not from McKay--but from a completely unrelated company's website (NC Farms), trying to retroactively explain away the discrepancy. That's not customer service. That's deflection. If McKay is using a non-standard sizing system, it is their responsibility to be transparent about that at the point of sale--not after someone calls them out. The fact that this was omitted entirely from their site makes it false advertising, plain and simple. The plant might be healthy, but I paid for something I didn't receive--and the way it was handled showed zero integrity. Buyers beware: McKay's "gallon" isn't a gallon. And once they've got your money, don't expect accountability.

Buyer Beware! This company sells inferior plants online. None of my plants showed and life almost…read moreone year later! Do not honor their 1-year guarantee! BBB to be reported also.

I ordered a sympathy plant basket on May 20, 2026 for delivery on Friday, May 22, 2026 after 2…read morep.m., so the recipient would be home to receive it. The basket was not delivered, and I received no notification. After learning this on Tuesday, May 26, I called the florist twice and left two voicemails. I also emailed them. I received no response. Late in the day, I texted the phone number left on the business voicemail asking where my $187.67 sympathy basket was and received a response that said, "I was out of the shop, and my staff didn't know where to deliver it to. It will be delivered sometime today. I'm sorry and will credit your purchase for $50." The item was delivered but left outside in the heat when the recipient was not home. No credit was provided. I texted the owner again on May 23 to demand the credit for the poor service and the breach of the written order. I did not receive a response.

My mother-in-law died and since the funeral was in AZ, my sister ordered a plant to be sent to us…read moreat our home in Lake Geneva, from Jodi's Floral in Elkhorn. After a couple of weeks, my sister asked me if we received the plant. We did not. My sister called her florist in Racine, who arranged the delivery through Jodi's Floral in Elkhorn. The florist in Racine had already been charged for it. The Racine florist attempted to call Jodi's, but no one answered. Messages were left for Jodi and no call backs were received. I never got the plant, and the money was finally refunded back to the original florist and ultimately, my sister, once the Racine florist filed a complaint with the FTD. DO not do business with this florist. I am just thankful that we didn't have to use Jodi's for the actual funeral as we would not have gotten the flowers for the service!!

The staff are very knowledgeable and spent about 30 minutes listening about my project and making…read moresuggestions on the tools and accessories I needed. They also helped ship in a product that I was having problems getting through the Ace website. They will be getting my business from now on!

The staff at the Cambridge Ace have always been extremely helpful and courteous. So I was…read moredisappointed and surprised when on Sat. Oct 31st, NONE of the staff were wearing a mask. Unfortunately, I will not be able to shop there until they start wearing masks to protect themselves and their customers. When I left, I asked the salesperson helping me, "Would you mind telling me why you are not wearing a mask?" He answered, "I don't have to tell you," and walked away.

Rubin's carries a decent selection of nice looking contemporary furniture. Much of it is veneer…read moreover MDF and priced appropriately. The salesman I encountered wouldn't leave me alone. I clearly stated more than once that I was "just browsing" and "doing fine", but everywhere I turned this guy was trying to sell me something. When I actually did purchase a table - not one that he was trying to push on me, and not with the chair upsell - the checkout and pickup process was fine. I asked for some follow-up information via phone on a different product and received it quickly. I'd be willing to try Rubin's again, but perhaps at the downtown Madison store next time.

I recently purchased a gorgeous leather chaise lounge in a rich shade of chocolate-brown at Rubin's…read moreand had a great experience. I had first entertained the idea of purchasing said chair a few months ago and went in to see their selection. Prior to going in, I had found a 10% off coupon in the Reader, so the incentive to purchase from Rubin's rose proportionately. They had a vast selection of modern contemporary furniture on 2 levels. I had a hard time deciding exactly what to select, but after perusing the inventory, I made up my mind. The salespeople were very friendly and helpful, and not at all pushy. The particular chaise I ordered wasn't in stock and had to be ordered from their warehouse in Madison, WI and would take approximately 8 weeks. I was disappointed to have to wait so long, but good things come to those who wait. I got my chair about 3 weeks ago and I absolutely love it. It's comfortable as well as stylish. Can a piece of furniture be sexy? Absolutely. And I just ordered a second chair.

Taryn and Alisa NEED TO BE PAID MORE THAN WHAT THEY GET PAID CURRENTLY AFTER WORKING WITH THEN!…read more This place is a really nice spot to go if you need jewelry. Not to mention their whole team is awesome. I mainly worked with Taryn and she was amazing and was very helpful with sorting out the questions and finalizing my particular customizations I wanted. Alisa was very nice assisting with the initial visit and assisting when Taryn was out. I had the best experience ever and I'm thankful that I bought from this location. The whole team needs a raise, especially Taryn and Alisa deserve one though because they took the most time sorting everything out and helping work through all the hassles of the work flow. Taryn was exceptional helping me find something that I loved that also fit my style too, big props to her she definitely deserves a bonus and employee of the month. it's only fair because she helped me with my SpongeBob bracelet. I highly recommend, pleasantly surprised and highly satisfied with my purchase and the entire experience. They were down to earth, helpful, kind, supportive, fast and very efficient.. not to mention they took extra time to research and prepare a lot of extra stuff when I was looking/shopping for options. 11/10 you will not be disappointed. Give Taryn and Alisa a raise.. NOW! that's the only reason my rating is not 100/10 Ps if you don't give Taryn and Alisa more money on their paycheck i will find a way to tell everyone not to shop here anymore so you better do it. You should really really really do it (give Taryn and Alisa more money please) -Thank you in advance

Love the honest customer service. Everything you want in a local business. Great prices as wellread more