This is more about the corporation than any individual site. The home shopping options (pickup and delivery) are broken. They tout customer service but have no systems in place to handle any errors on their end. After hours of attempts my slot was lost after their website crashed. The cart and log show it was real and they won't correct it. I understand that these are unprecedented times, but handling system errors should be something in place even before crisis mode.
NOW they've implemented a queue system to get into the website! Yup, you can wait for hours to see that there's still no slots available. Are they that vain that they believe we're wanting to wait hours to see the new circular? The queuing should be for delivery and pickup NOT site entry! Pass the word! If it is an emergency and you stop there, I understand. Just remember when this return to normal, they did NOT care about their customers when it mattered the most! read more