Very disappointing experience at The Hive in Monsey. I found Shabbos lamps clearly marked at $24.70, but when I got to the register, they rang up at $39.99. I immediately pointed out the discrepancy, and the cashier called the manager.
The manager went back to check the price and verified that I was correct-- the lamps were in fact marked $24.70. Yet, instead of honoring the displayed price, they refused and said it was a "mistake."
To make matters worse, they told me I should come back tomorrow and argue it further, and maybe they would honor the $24.70 price then. I explained that I live half an hour away and work, and I simply don't have the time to make another trip to the store because of a pricing mistake that was theirs.
I honestly cannot understand this level of customer service. If your store has an item clearly marked $24.70, a customer brings the discrepancy to your attention, and your manager personally verifies that the item is marked $24.70, why should the customer have to come back another day and fight for the price?
It's not about the $15 difference. It's about how you treat your customers and taking responsibility for your own mistake. Instead of making things right, they essentially told me to waste more of my time coming back to argue about it.
Very disappointing. I wont be coming back! read more