Party of 10 for habachi. First, hostess refused to seat the 9 of us until the 10th in our party arrived into lobby, he was looking for a parking spot in their small lot. She was quite rude about it. Second, the plates were all chipped, severely. Had to exchange them. Not a big deal but not a good look for this type of restaurant. The bathrooms were filthy, it was 6pm on a Wednesday, floors were sticky, sinks and toilets foul, and they smelled awful. As for our meal, most of the food was prepped well minus the lobster, chef left it on the heat far too long and it was overcooked and tough. The dining room itself was also dirty, it's surrounded by mirrors that were splattered with previous diners splash off. See photo......Will not return. Used to love eating here. Don't know what happened, but I'll not return. read more

The tempura broccoli and chicken is the best. Staff is very attentive and helpful. I've never had a bad experience. It can get a little cramped when busy, but worth it. read more

Food quality has gone way down. But the main issue is the wait time. Ridiculous. 30 minutes to be seated 15 minutes until the chef comes then an hour for some hibachi chicken. I keep giving this place chance after chance yet it has yet to improve despite the recommendations and complaints people offer...and the parking lot. Lord. Don't even get me started on that hot mess. read more

Be prepared to wait an hour for food. longest i have ever waited for food. Worst service ever. also parking lot is a mess, the restaurant is crammed and hot. you're better off going to kawas or yamatos. don't bother going there. read more

Food was great. I've visited the Shogun in Arkansas, and in comparison, to this Shogun in Tyler, this would be my second best. Food was great minus the red potatoes with my hibachi meal. Portions were split marginal for each guest to be in Texas and for the price as well. I would definitely return for another group meal. My daughter and friends visiting in town from NC did enjoy the experience even if it was their first time eating at a Shogun. read more

Had a reservation, got seated close to an hour later. go anywhere else. They don't have parking and the place looks a bit crowded and dirty

Fun time with Chef Mark, food was good. The margarita was a nice surprise, very good, wasn't really expecting that at all hibachi place. Everything was overpriced but that is always the case at hibachis. I would return. read more

I love going here for hibachi. The food is amazing. Chef Evan puts on a great show. You get so much food.

Sushi is amazing! Service was really good. Bartender was very friendly and accommodating! Food was prepared in fine fashion!

This has been and will always be my favorite hibachi grill as far as taste is concerned. However, it's a 3 star because they've added automatic gratuity. My one person ticket came with an automatic charge of 18%, changing my $32 meal to a $44 meal. And then after paying, the receipt they had me sign had even more blank lines for extra gratuity. Lmao. I always tip but will not support a restaurant that does automatic gratuity without warning. There should be a giant sign on the menu that states that this is how the operation is going to go down. Restaurants unfortunately think it's their right to price gouge these days. read more

We went here for my daughter's birthday. We love hibachi food and have tried many different Japanese style restaurants. At one time Shogun's restaurant was the best hibachi restaurant in town. It's been a while since I've been here, and it's definitely gone downhill. The furniture and decor are very dated and worn. It's about as basic as you can get. The cook was ok, nothing special. He did the very basic hibachi tricks, no flare or pizazz. The food was mediocre, nothing to write home about. They had new potatoes in the vegetable stir fry. I'd never seen that before and I don't think it went well at all. We had an assortment of entrees, steak, chicken, shrimp, and scallops. No one thought it was great or delicious. It was just ok. There are other hibachi restaurants in the area that are better. read more

The menu was insanely hard to read. The service was bad and unapologetic. The fish smelled like farts . The shrimp Shumai was a figment of someone's lazy imagination. I feel like I paid 60 bucks for potential food poisoning or at least the runs . The surf clam was a bland chew toy btw .... read more

We ate ate the hibachi grill tonight and the food was really good. We have eaten at Kawas in the past and weren't impressed. The vegetables, filet and the shrimp we're all cooked perfectly and had a great taste. We will definitely be back. Good job Shogun! read more

Driving down South Broadway Avenue, this place could easily be overlooked, but once parked, it seems impossible to miss. The building is decorated adorably, with lantern light around the perimeter. The inside is just as nice, with low lighting and beautiful decor. Recessed lighting, small potted plants, and a lit fish tank are a few of the things I noticed. After just a few seconds standing around, we are seated and asked what drinks we want as we are handed menus. There are over 30 different sushi rolls to choose from, and plenty of other items I didn't have the interest in at the time. We order gyoza (which I forgot to take a picture of) and a tuna tower as appetizers. Both were better than expected. My girlfriend and I both ordered rolls as our boyfriend ordered a sashimi platter. My roll was okay, a little bland, but I am led to believe they brought me the wrong one. My girlfriend's roll was amazing, perfect amount of siracha mayo, and unagi sauce. Our boyfriend's sashimi platter was just as good, nice thin slices. The only issue was the tuna was dyed, however it was still real tuna. This was definitely an experience I was happy with, as this was my birthday dinner, and I wouldn't hesitate to come back. read more

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Accidents happen. I and my wife got doused with oil. Dress shirt likely ruined. Service kinda slow. Salmon way overcooked. Will think a second time before coming back. Two stars is a generous rating. Employees should have notified a manager or something. Really unhappy especially at $60+ read more

We ate in hibachi tonight and the food was really good however the waiter was very inattentive.

I've gone to Shoguns for as long as I've lived in Tyler(17yrs) & have always loved the food, sushi, drinks, the staff including the managers. After closing one of the locations things changed a little, portions seemed smaller, service was less personal, small things but noticeable to my family. However, upon reopening after the COVID Closedown, we went in for dinner last night to a packed restaurant with reservations all night & long wait times. We finally got our Hibachi table and our requested cook, Alex. Alex is why I'm writing this review. He is the absolute best cook at Shoguns right now. He started out bussing tables as a kid and has worked his way up to our new favorite chef! That said, we have never had a 'bad' cook at Shogun but there have only been a few Special ones like Alex over the years. His great personality keeps it entertaining & his food is perfect every time. Next time you go to Shogun, ask for Alex! Your welcome. read more