Today's visit was a great way to celebrate my brother's birthday. Juan P. (the cook) was one of the best cooks I've had in a while. He made sure my family was taken care of, was very polite, and even had us laughing like a comedian. Juan also made sure my daughter was entertained by giving her a little ducky toy. The food was very good, and I was impressed by the new sides of noodles and potstickers with broccoli. Sophia was also a great hostess and made sure we had everything we needed. It was a great experience, and I want to make sure these all-star workers get the acknowledgment they deserve! read more

Shogun Restaurant - Ribeye and Spicy Chicken - Teppanyaki Near Me - Rancho Cucamonga, California

I can't believe it!! I love Shogun! But not this one. We arrived with a party of over 10 and was seated immediately around 11:35a....however. We didn't begin to eat til 1:30p!! We ordered drinks and everything to alleviate our wait! Thank God for our Chef Luis who made the afternoon "bare"able. I should've made a stink with the manager but we were celebrating a graduation and I don't eat to ruin the afternoon. Over $200 for both tables! Please do better Shogun. I love you. read more

My family and I visited the Rancho Cucamonga site celebrating my sons birthday. While waiting we heard the staff celebrating someone's birthday. When it was time to celebrate my son who is black, the manager said they're too busy. Now, I've been to many restaurants in my life and have never ever been told that they can't celebrate a birthday because the restaurant does not have time. There was time to collect my over $200 dollar payment. This managers conduct is atrocious. The food was a little scorched but the cook was entertaining. So disappointed! read more

I had a reservation for two at 8:00 PM on April 11th through OpenTable. We arrived early at 7:50 PM and checked in with the two hosts at the front. After giving my name and reservation time, we were told to have a seat and that we would be checked in shortly. We sat on the bench along the wall, where only one other couple was waiting. As time passed, more guests arrived, checked in, and were promptly seated. We didn't think much of it at first, but by 8:15 PM and then even 8:30 PM we still hadn't been called. My boyfriend went up to the host stand to follow up, and it seemed like our reservation had never been checked in. This was extremely disappointing and reflects poorly on the front house service. If guests are visibly waiting while others are being seated, it would make sense to check in with them to ensure they've been helped? We were finally seated at 8:40 PM, but by then it was clear there were several parties ahead of us still waiting to be served. We realized we likely wouldn't be eating until around 10 PM so we left. The lack of attention and organization from the hosts resulted in a frustrating experience and I will never come back mind you we didn't even try the food but I'm still not coming back read more

Hubby and I had been going here for several years. They have been consistently good and maintained their restaurant. Staff is great and efficient. I love that they added a Happy Hour menu. Our to go food items are seafood combo and sirloin and chicken combo. The sushi selections are good as well. We usually opt dining at the bar but when with family or friends, we like to do the show, and it never fails to entertain. Definitely recommend to anyone looking for a great teppan in Rancho! read more

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本來我跟朋友要去別家餐廳的，但是開過這裡的時候我隨口提了一句說我好久沒有吃鐵板燒了，剛好經過，進來試試 結果說實話我必須要講他們的態度是還好，但是東西真的沒有很好吃，所以我才會給三顆星，肉炒的真的有一點太硬，根本不是我要的三分手，已經有點像七分熟了，東西也有點鹹，然後我們去的時候沒有很多人，但是服務生也常常找不到人 read more

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No matter how good the food or chef was, the waiting around for your server to return was agonizing. Then, aftermath of food settling was worst upset stomach. Couldn't leave the bathroom. read more

Incredible experience with Elias our cook!! Made our grandmother the center of attention. Thank you read more

Shogun Restaurant - Name of our cook - Teppanyaki Near Me - Rancho Cucamonga, California

We came for my sister's birthday. There was 14 of us so they had to sit us at two separate tables across from each other. This would have been fine if they would have had two chefs working our tables at the same time. We had a reservation for 7:30 and it took a little while to seat us but the staff were extremely friendly. I ordered the filet minion with samurai shrimp and it was awesome. Only thing I didn't like was that our tables were not being worked on at the same time. We had a reservation and it was for a big birthday. It's pretty awkward when the birthday girl watches you get your food first and you guys came together . So that really killed the vibe. The food is good but the shrimp was undercooked and the rice was a little on the greasy side. Other than that it was a solid experience. read more

Shogun Restaurant - Filet mignon and shrimp - Teppanyaki Near Me - Rancho Cucamonga, California

This place continues to spiral downward! Ordered takeout over the weekend (spent over $50 btw) and I was severely disappointed! I asked for NO MUSHROOMS in my soup & food, only to find them all throughout my plate! Causing me to accidentally consume one, have an anaphylactic episode! Also Ordered 4 portions of 'chicken fried rice' (valued at $18) I spotted 3 pieces of chicken between ALL portions & no eggs & veggies added either. This place sends a clear message that if you do not dine in, your food will not be properly prepared! Highly pissed at this joke of an establishment! They need to bring in people from the Pasadena and San Dimas locations to show them how Shogun is supposed to run!!! read more

Shogun Restaurant - Chicken fried rice - Teppanyaki Near Me - Rancho Cucamonga, California

Food fantastic! Service good. But! Was so darn hot it was suffocating. Not acceptable to have that much heat in face trying to eat. Was unbearable heat at our teppan grill. read more

My friends and I just celebrated birthdays here and was such an amazing time! We all had so much fun with our cook & entertainer JP!! He was great and kept us laughing the entire time. He also did a few food tricks I have not seen before or elsewhere so I was impressed. The food was delicious and great quality not to mention their meals now include noodles.....great addition. Food portions were large. The shrimp, fried rice, noodles, filet mignon, NY steak, vegetables, and chicken were flavored well & cooked perfectly. We really enjoyed the Kamakazi roll & Albacore Delight, flavors were on point. Our server was amazing and I can't say enough good things about JP, he's the best!! Great job JP!! Whoop whoop! read more

Shogun Restaurant - More delicious food - Teppanyaki Near Me - Rancho Cucamonga, California

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Some technical difficulties made the wait longer than expected but our quick server Sophia and chef Elias more than made up for it. We've been to numerous hibachi spots and Elias blew us away with his humor, wit, and intuitive timing. The meal was lovely and we had so much fun. Thank you Sophia, Elias, and Remy! read more

I came here for my 50th Birthday.. We had a reservation for 4:30pm.. Walking in the door we were immediately greated by friendly faces.. From the start this place was awesome.. We were lucky to be the only ones at the table.. The experience was AWESOME!! THE food was AWESOME TOO!! you could tell everyone in the place was enjoying themselves. I did also enjoy that they came over and saying to me for my birthday. Thank You read more

Shogun Restaurant - Teppanyaki Near Me - Rancho Cucamonga, California

I have always supported shogun practically all my life!! Unfortunately, my family had a birthday celebration last night 11/5/25 and the service was absolutely disappointing. We had a reservation set for 6:30 PM and literally we were there for 3 1/2 hours. It took them forever to come to our table and help us, and to bring our drinks . Took about 2 hours for our chef to come to the table to cook. We also noticed that there were other parties that came after us, and they were getting help but we were the last table to get help. Also, what I didn't like, was that it was a many Workers just standing around and talking while our server was very busy and struggling. I didn't like the fact that no one helped her and they just let her stumble. I hate that this was a celebration for a good time and especially a birthday and the night was definitely ruined honestly. Most of our party drove three hours just to get here. The Customer Service was terrible and spoiled the entire night. However, our chef Juan P. Had a good personality and he kind of made up for the terrible experience. Also, our server was very nice as well, but I just hate the whole fact that management did not take over and did not care to accommodate us in a timely matter and have professionalism the entire time. There is no way no one should wait an hour and a half just for drinks and appetizers. It took so long that we did not even want the other two appetizers that we did order because it literally took too long and when the bill came, we wasn't even sure if those two items were still on the bill because it was just a bad experience and everyone at the table pretty much was very exhausted. Many people from the party had to end up leaving right away when the food came because it was just a lag. I have never knew shogun to be this way. I have never witnessed this unprofessionalism in a while and I definitely would not come back here. A good time is what we wanted to do, and coming far distance to support was definitely a slap in the face. I love going out to eat to have good experiences, but this was not good at all. I really am baffled and do not know what the issue was with our table, but it was very insane! Alejandra was the manager and in my opinion the comp was bare minimum she gave us, and her leadership skills. This shogun really ruined the entire night for a good time. Also, it was children at the table getting Antsy; and they failed to come through. I Ordered the lemon drop for my drink which was actually very tasty. And for my food , crunchy rolls and shogun special, which was good and the ONLY pro. Food was good and the ambiance was good as well and clean inside, but exceptional service to the customer and time management supersedes everything. It is hard times right now and individuals are struggling!! I feel businesses should appreciate each patron. -Marshay D. read more

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It was my husband's birthday and decided to treat dinner for him. My daughter placed a reservation and seated right away upon arrival. The place was clean and spacious. The attendant was so nice and accommodating. The book Israel was ok. We ordered filet mignon with chicken New York steak with calamari, NY steak with shrimp , filet mignon with shrimp , Ny steak with scallop. The dishes were good . The meat was cooked well tender and juicy. The vegetables were fresh . We got the steamed rice instead of the fried rice. The miso soup needs more miso broth and salt. It was kinda bland . The green salad was ok but I wished they add more mixed veggies instead of the regular iceberg lettuce and carrots with ginger dressing . It wasn't appealing. Overall experience wise it was a nice dinner. They greeted my husband with a bday song , slice of cake and drum beats. read more

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It's exactly what you expect, it's good If you were craving this type of food, and even better if you have a great chef. Anytime we get Molina it's always a great experience and the food fades so much better. Service is good. The waitress was easy accessible, visually it looks outdated inside. Just be warned, the price can jump up very quickly so everything you add makes a difference Keep that in mind. read more

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I want to thank Leo and the whole team for taking care of my family and me, about two months ago we had a mishap and needless to say I wasn't happy at all and Leo personally reached out to me and last night I went in with my family and took care of me and the family and he right a wrong and I'm really grateful for that. Food was amazing, show was funny and over all my family enjoyed the dinner. Thank you very much Leo and team for taking care of the situation. You guys are awesome! read more

Shogun Restaurant - This aint chicken... - Teppanyaki Near Me - Rancho Cucamonga, California

I am writing to share what a wonderful experience I had at Shogun Rancho Cucamonga location today. Having visited many Shogun restaurants, I was pleasantly surprised by the exceptional service and quality. Our server, Nao, was fantastic. Having previously served us at the La Verne location, she was as attentive as ever, ensuring our drinks were always full and checking in frequently to see if we needed anything. Most notably, Chef Luis Hidalgo truly exceeded my expectations. The food he prepared was absolutely amazing and easily some of the best I have ever had. His culinary skills are remarkable, and I will be highly recommending that future guests ask for him specifically. I am so pleased with my visit that the Rancho Cucamonga location will now be our primary choice for lunch and dinner outings. Thank you, read more

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Had reservations at 530. Was not sat until 545 and then waited 45 mins at the table. In a half empty restaurant. Our server enriques was not good. Sorry I am new. Sorry I had to make your soup. Sorry I am out of my head right now. These are things he said. Then we had to wait for ever for everything. The chef Juan was excellent. He was the only bright star on this meal. Then I went to the bathroom. That told me everything. I was not clean and stall was held together by wire. This used to be a good spot that when I dropped money I felt value. Not anymore. It's a hard pass. read more

Shogun Restaurant - Bathroom stall fix? - Teppanyaki Near Me - Rancho Cucamonga, California

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I don't understand why this place has such low stars ! My girlfriend and I went last night and we had such a great experience ! We both got ribeye ! I got shrimp and she got chicken on the side ! The cook was hilarious and it was so much fun ! And service was fast and on point ! And again it was just good vibes ! It was my girlfriend's first time at an establishment like this so we had fun and the food was nice and fresh ! ON POINT ! read more

Shogun Restaurant - Teppanyaki Near Me - Rancho Cucamonga, California

Celebrated our son's birthday party of 14. We were pleasantly surprised with the service and the food since we were such a big party. Great service and server. read more

Dinner at Shogun was... an experience. Our chef, Juan, was happy. Like, really happy. Borderline hibachi-stand-up-comedy-happy. The energy was unmatched. Possibly caffeinated. Possibly enlightened. The salad arrived in a bold new culinary style I can only describe as "Arctic Fresh." I've had chilled tomatoes. I've had room-temperature tomatoes. I have never had frozen tomatoes. Innovative? Sure. Enjoyable? Debatable. At one point, he butterflied butter. I didn't know butter needed that kind of surgical precision, but here we are. There was also a bubbling volcano of soy sauce that felt both unnecessary and impressive.... like we were being warned of impending flavor doom. The piña colada? Let's just say it tasted like it had been emotionally distant from a pineapple. And yet... somehow... we had a pretty good time. Would I go back? Absolutely. If nothing else, for Juan's joy and the possibility that next time, the tomatoes might be merely refrigerated. read more

We went and checked in at 6:00 pm we understood that it was a graduation day and we would have to wait. And waited 1 1/2 hours and they sat us at a table were there was not enough room and one of us would have to next to the cook to be comfortable which is not safe. They over booked the restaurant ( greed). Next time don't be so greedy for money and make sure you accommodate your patrons. We left to yard house which was also super crowded but we were sat in 20 minutes and had amazing food and customer service. Do better Shogun. I never ate there before and never will after that experience. read more

The restaurant is very clean and tidy. The ambiance was nice. Our server was great and so was our chef. We had our 2 small children so our chef Elias (shout out to him) really turned on the show for them, which we appreciated, and his jokes were funny. Food was 4/5 stars just because it wasn't the best we've had and we wish there was a bit more flavor, but overall, good experience. We'd go back because of the experience and show. It's on the pricy side for the food, I'd say. read more

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5/21 we went after my son promoted to 1st grade. We put our name down with the host she said it'll be 45-60 minutes but possibly less. It's been already aver 1 1/2 hours and nothing yet. I walked in to ask but I over heard other patrons arguing with the manager. I'd figure I just wait. He did say there's where reservations and that they prioritize those first. Which is fine I'm cool with that. But if you're going to prioritize reservations then maybe close the restaurant for walk ins. If a party walks in then give em a reservation for 2 hours after they walk in etc... don't have customers waiting to be sat. Just a thought. If you're expecting to be busy put more cooks or servers, or have the Manger step in and cook and serve not just stand there with a sarcastic smile. read more

This is our favorite hibachi restaurant, The food is delicious and prepared to perfection!! AAAAA++++++ read more

Horrible customer service. We had a reservation and they didn't honor it, they stated that they had double booked it. But i didn't understand how if i called in to confirm the day off that we were still good for the reservation. The hostess in the front has no customer service skills. read more

Booked for valentine's. Was seated on time with no complaints. It's when we sat down kind of went down hill. Our chef started with energy but 2 mins in he dropped plate and it broke. Pieces went flying & his attitude totally changed. Didn't speak one word after. What i imagined to be a manager came up to him to tell him to wipe down grill one last time to make sure and he replied to his boss with a attitude that he already did. There was a piece of glass visible near me that was just sitting there. I didn't want to put him on blast or anything so I quickly grabbed piece of glass from table. Still concerned my wife and I ate very little no more than 5 bites each the most. Left hungry still but made best of it. 2 stars for quick seating, workers at entrance nice, young lady bringing us drinks was helpful. Wished for a better valentine's dinner but just enjoyed chef tricks for what it was in complete awkward silence. read more

Ambience of the restaurant is the same as always, and I have enjoyed it. Very simple and tasteful. The food is always spectacular. I have never had a bad meal. I have to give major props to our chef this evening Luis, he was funny and entertaining, and loved having him cook our food with flair. Service was excellent as always. One major drawback was reservations for 5:30 and did not get seated until 45 minutes later. I had reservations for 5:30 for a reason. Why do they not coordinate their tables with how many are needed for a specific time slot. Should not have had to wait 45 minutes to be seated. Maybe next time I'll just go sit at the bar and get my full dinner and appetizers there. I'm sure my meal would have gotten there a lot quicker. Walking out of there at 8:00 is too late for my digestive system. They MUST improve their reservation system. read more

This location is okay, newer than most of the chain. Like the tofu on the table but sitting at the regular tables in the bar area.

Outstanding! Food, ambiance and service were beyond my expectations! Would recommend and return. read more

Recently went with some friends to celebrate my husbands birthday and we had a blast . Walking in everything is very clean and the restaurant is very welcoming . The decor is beautiful as well. Our cook put on an amazing show and our server was very accommodating and friendly . I ate some filet mignon and chicken with veggies and rice . It was delicious. The salad that came with my meal was also delicious. Can't wait to go back. read more

Been to many teppan restaurants and frequently go to the LaVerne location but definitely don't think I will be back at this location. We got Elias as the cook and we told him beforehand not to waste the sauces, and we preferred melted butter. He told us we would need to pay an up charge for butter which we have never been charged for butter... even at the La Verne location. I don't think 1 tablespoon of butter was going to hurt and to charge $3 is ridiculous when we our bill was over $150. As we wanted to enjoy our food because the cook barely even put butter on the veggies, shrimp and meat... we requested the butter and it was brought from the back. (Which I don't understand why the cook just couldn't melt it in front of us) This just didn't make sense to me. I don't care to go back to this shogun location. read more

Shogun Restaurant - Ridiculous up charge for butter - Teppanyaki Near Me - Rancho Cucamonga, California

Food was great also the service was great!!!!The atmosphere was fun. My granddaughters had a great time with this cook. He was very polite courteous and fun to watch doing all the fun things he does with the food while he's cooking. Great evening thank you very much.!!! read more

Arguably one of my least favorite teppan experiences, it started off with a 15 minute wait that turned into a 30 minute wait and once we got seated, we weren't helped for another half hour, frantically trying to get the waitress' attention to even order our drinks. After ordering, the chef came to our table after another 30 minutes and thinking it would be like any other teppan place where the chef would have a show with the food, his head was down the whole time and quickly left after his job was done. What should have been an hour and a half dinner turned into a 3 and a half hour ordeal of which I was not enjoying in the slightest. The food was another problem too. 30$+ for one dinner plate is already pretty expensive but I would at least expect a portion equivalent to its cost. As you can see below, I got short-changed from my portion while everyone else at my table(mind you, they did not order any combination that included chicken) all got a couple of pieces from my serving and as I was the last one to be served, my sole order of chicken was split among 8 other people. I couldn't believe my eyes when I saw this but as the chef already placed the food, there was nothing I could do. I've gone to the other teppan place WabiSabi many times and have never experienced anything even remotely close to how I was treated here. I'm definitely never coming back and but if you enjoy long wait times, practically nonexistent service and small but expensive portion sizes that get shared with everyone at your table, Shogun is your best bet. read more

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Best place to go out and eat with your family, food and service is always great and the location is amazing. They also have a great Lunch special pricing from 11:30 till 3pm read more

Shogun Restaurant - Teppanyaki Near Me - Rancho Cucamonga, California

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Food and food selection was good. Staff were very nice. Celebrated family birthday Very clean place too. read more

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I come here very often Probably to much I'm a regular But I'm disappointed last 2 times I've came I notice the front host are very disorganized, they get over stimulated fast the guys seem very lost it's not the usual girls who take care of it. The service has been very slow I don't know if a new management took over but this is terrible. This place was always A1 good things But seem to be slacking very unfortunate read more

Exceptional service and great food at Shogun in Rancho Cucamonga! This is a great place to celebrate special occasions. read more

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