I like the store, but this location is lacking customer service. It's hit or miss, staff could be…read moremore friendly. In general, great location, great variety and selection and value. The store is clean and well stocked. I like DSW rewards program.

Store is well stocked, and love the amount of brands they carry. Service is so/so, people aren't…read morevery friendly, and seem not to have a desire to assist. Like anywhere else, be careful on the pricing. Some items are below the competitor pricing, but often they are higher. Check Amazon and others before you purchase. Might want to check the condition as well. They apparently allow returns for worn shoes. Came across a pair that had dog poo or something all over the bottom.

I have a confession to make, I hate shoe shopping. Yes, this woman detests shoes. Happiness to me…read moreis bare feet. Unfortunately the rest of the world would not appreciate me going to work in bare feet. This store did not make my shopping experience miserable. It is located in the 1890's shopping area near the North East end. Hardly any other customers in the shop. A couple of employees by the register. Both greeted me as I walked in (Nice Touch). It was neatly laid out and very clean. I spotted my size and headed to that rack. Found three pairs of comfortable work shoes and wanted to try them on. This is where they lose a star, I couldn't find a chair or seat. So standing up in the aisle, I maneuver my shoe off and try to slip the new one on. Three times I did this and had to change which foot because I had challenges getting the cardboard out of the toes of all the Right foot shoes. Decided to take one black pair that fit well and a beige pair. The pricing is pretty decent. The ladies at the register were very pleasant. It probability took me just as long to write this review as I was in the store.

The store had a good selection of shoes, for being a small store. The prices were very reasonable…read moreand I liked that you can browse without being hounded by salespeople. They are friendly and gladly answer a question, but they let you shop undisturbed, which I really like. They had a sock sale going on the the day I was there. I found a good pair of Asics that I liked and the price was good. Shoe shopping made simple and easy.

I went in today with my husband, as he needed to buy a new pair of shoes for work. This newly…read moreopened location on Pecan Park Boulevard was great! There was a great selection of my favorite brands, including Converse, Skechers, and Rocket Dog! My husband needed assistance with his shoes. The store manager, Tony, was very knowledgeable regarding the makeup of the shoes, and how it affected shock absorption by the joints and back. I was additionally impressed when he answered all of my questions regarding Skechers, and the various ones offered in their store. My husband also needed some insoles for added comfort and Tony assisted in choosing the right ones for the shoes he picked out. This kind of service should be the norm everywhere and not the exception. Because of our experience, I will be returning to this store for future shoe purchases.

Very attentive and friendly customer service. Clean, large store with a decent amount of shoes…read more Check out the clearance racks for some really good deals.

I received some chelsea work boots for my birthday and there was something digging into my heel on…read morethe right foot that didn't feel right but not like it was a break-in problem but rather an anomaly in that boot. I was greeted and helped by Jaden and I have to say that it was the best customer service experience I've had in a while. He helped me with an exchange and gave me time to walk around in the boots and make sure they were just right. We chatted about other boot options and he was very knowledgeable and pleasant to chat with. I picked up a couple of accessories and will certainly be back for my next pair at this store.

Esai was awesome and super knowledgeable. My boot that Iove was discontinued and he pointed me in…read morethe right direction for a new one. Thanks dude

This is a very large sports and outdoor store. I honestly believe that if there's an activity…read moreyou're interested in, they have what you need--or they can get it. I was impressed with the amount of water- related sports equipment were available: kayaks, fishing piles, life jackets, and inter tubes, to highlight a few. The typical sports equipment is well-supported too: there's a great basketball and baseball section. That said, archery and boxing is here too! Solid clothing brands can be found, including Carhart, LL Bean, and Columbia. They also sell guns and carry a solid supply of ammunition. Yeti and Igloo products dominate. My only complaint is the lack of service I received. I was looking for a treadmill. I investigated each one as well as I could from the little information provided, but no one noticed me there. I ended up at their competitor.

Came here to look for a pair of soccer shoes and I was able to find it fairly quickly with decent…read moreprice! Wish they have more varieties to be honest but it's good for now! Cheers

We went in tonight. The female employee was more interested in the male employee. They visited non…read morestop and wasn't interested in being helpful. We were the only people there.

We went to Skechers in NW Austin for some shoes for my daughter. The young man working the store…read morewas super helpful (called my daughter's shoe size just by looking at her feet). He helped us find similar shoes that my daughter wanted but they no longer carried. He was in a very happy mood, conversed with us at checkout (which is really rare for youngsters) and quickly got us on our way! I wish I would've remembered his name but my receipt shows Assoc #404336. Skechers, this young man deserves a raise! Outstanding service!

Be aware of MISSY LANIE! I placed an online pickup order but the store fulfilled it with two…read moreexpired items. When I returned to the store to resolve the issue, the employee MISSY LANIE gave me a very hard time. She told me she could not process the return and insisted that I contact the .com team instead. Actually, I called customer service before I went to the store, it was hard to get a live person and the AI agent asked me to go to return them in store. Her attitude was unprofessional, and despite my explanation that the store had issued expired items and I simply needed a refund, she continued to refuse and said it was a "final sale" order. Eventually, she processed the refund, but she unnecessarily called security, which felt intimidating and completely inappropriate. Throughout this experience, I did nothing wrong. The store provided expired products and then attempted to avoid resolving the issue, causing significant inconvenience as I had to pick up the order and return to the store. Instead of assisting customers, the staff created obstacles and even resorted to calling security, which is unacceptable. This experience was extremely disappointing, and based on the way I was treated, I am no longer comfortable visiting Nordstrom or Nordstrom Rack.

I wasn't a fan before as service was not very great years when I was new in the area. Recently,…read moreservice on the counter is much better. I've been back here like three times in a month and I enjoy the peace and organization here. I am not sure if they still have the rewards system like they did (I earned $ rewards to use for certain $ amount you spend). I just came back here after searching other two locations in a different city and got the under seat luggage. It was the same amount than the non name brand I found in other retail discount stores.

I visit this store regularly. Over the past few months the service has been downgrading. There is…read moreusually only 1 or max 2 persons at the counter. We went to return something and the lady at the counter was so exhausted that she was showing it on us instead of. I don't blame her but instead blame the management.

TLDR: It's a classic, if dead-ish department store. No more, no less…read more First off, I need to come clean and say that I've been in Kohl's several times in the past year, and always for the same thing: to return something to Amazon.com. Their Amazon center is convenient to me, and works great unless there's someone there trying to COMPLAIN instead of RETURN. In return I get coupons to shop at Kohls, so I've been looking around. On the plus side the store is clean, quiet, and uncrowded. On the flip side...none of the coupons seem to come close to the price I could get at other local stores, from bedspreads to shirts to batteries. I appreciate the shopping venue, but you've got to be competitive!

When there last Saturday with 70 pieces that I counted myself paid me for 23 got back 42 missing…read morefive pieces? Not what I expected from this business very unprofessional if they. gonna take pieces.

Can I give a negative star? I'd do 3 negative stars if so…read more Do yourself a favor and don't even try to shop or trade here. The staff is so completely rude and demeaning. I am embarrassed for my Austin community. The managers/owners of this franchise should be ashamed of themselves. They are not training these girls (and yes they are all teen-aged girls with entitlement issues I assume, I don't know how else to understand their attitudes) These girls are going to get a rude awakening when they go out into the real world and get real jobs. Or maybe they stay angry, entitled immature people on this earth. Who knows? Whatever the case, save yourself the pain. note: I have a teenaged girl and she would NEVER treat people like this especially in a job position.

Love the products! However the store hours are incorrect on their website and Yelp. And no signage…read moreon their doors. The Cedar Park location opens at 11am. The automated phone messenger isn't helpful either.

Give me your email or the manager will roll her eyes and sling tons of attitude! After saying…read more"no thank you" 5 times when asked for my email address--3xs by one service rep and twice by another--I asked her why seemed so hostile. That was met by explanations of a store requirement of asking for emails 3times and then accusations of me yelling at her about it. Considering my teen daughter was with me and my breathing embarrasses her--she piped up and said--that's not what's happening here and told the store person she was out of line. When I said we were leaving the person said "fine!" And threw my clothes in the counter--BTW it was second time she threw clothes down. When I asked for the manager she announced it was her and if I wanted to complain to someone else I could call customer service. Her response to my request for the number was ---look it up! Needless to say--we are not returning!