Matt was great. I walked in worried to death about being misgendered since I'm a Trans Woman. He…read moretook good care of me, telling me about all the shoes. I picked the cutest ones I could find that came in size 14. Which is extremely limited. They felt good in the store, but the real test will come tonight at work. Regardless of whether the shoes are good or not. Matt provided excellent customer service and never misgendered me once.

My husband was given a voucher from his employer to use here. The customer service was excellent. I…read morereally wish I knew the gentleman's name that helped us because he was genuinely nice and we could tell he liked his job. The boot selection is great. They have several styles to choose from depending on your usage. They have the customer stand on a scanner machine to determine pressure points, size, width. They point you in the right direction from there. The boots are expensive, but they are quality and meant to last up to 18 months. We will definitely be back!

I have been shopping at FT since they were on S. Anthony never had an issue. I tried to exchange a…read more90.00 pair of sandals because when I got home they were too big and I was not sized correctly. Manger would not exchange them because they had dirt on them. I said I should have wiped them down. Manager said she would note the on my account if I would try and exchange or return another pair in the future. I left feeling very upset. I'm contacting the BBB. Spend that much money on a pair of shoes that don't fit properly then they will flag my account.

Last August (2024) my podiatrist sent me here to get special Xelero orthodic shoes for my ailing…read morefeet. The staff were very helpful, knowledgable and professional. I could not have asked for better service. The prices were reasonable and the multiple pairs of shoes I purchased that day have been a good investment in getting my feet healthier. I will soon be going back for more. From now on this is my only shoe store.

Had about five pairs of shoes repaired- mostly taps. Did a great job! It's pricey but not as much…read moreas replacing all the shoes would have been.

My old, damaged shoes are now better than new. I am delighted with them. Thank you!read more

This is a great asset in Downtown Marion and it's newly remodeled inside and out! They can fix…read moreleather purses, jackets shoes and more!

Jerrys has dyed leather shoes and boots for me and resoled shoes for my father. Their work is top…read morenotch. We are very lucky to have craftsmen of their caliber in Marion.

Amazing, flexible, responsive service. The team here knew…read morewhat we needed and took care of us! We will definitely return!

I took in a pair of 50+ years old acme cowboy boots w/ the soles worn out. The workmanship was top…read moreshelf. I strutted them into a Dwight Yoakam concert looking good.

I bought a new pair of expensive motorcycle boots. After a short ride, it was obvious that things I…read moredidn't notice while trying them on in the store were problematic. They listened to my description of what was needed, and stretched my boots in the areas that weren't comfortable after a ride. The price ($25) was also great!

The business is closed. Visit their Ann Arbor store. I'm very happy with their services. I just…read morehave to go to a different locale.