Let me first say that I have been taking a fair amount of pants for alterations, as well as shirts…read morefor patches to be sewn on since I relocated to Fort Wayne in March 2025. Well over several hundreds of dollars for basic alterations. In early April I took a pair of jeans that were beginning to fray on the right leg to have the hem shortened [I have had her complete this process on at least another six pairs of jeans previously]. Approximately two weeks ago her husband called and stated that my pants were ready for pick up. Since I had already paid and she was busy as usual I took the pants and returned home. When I got home, I noticed that that right bottom HAD NOT BEEN REPAIRED. On Friday, June 26th I returned to Roza's to illustrate that the jeans HAD NOT been repaired. Roza had several customers in the business at the time, however in short, she stated clearly in front of the other customers that these were a DIFFERENT pair of jeans that I brought in. At first, I thought she was joking - this is the same woman that I stop in to say hello, brought flowers for her on Mother's Day; Treating Roza more than a business, but rather a friend - however, she was serious. At least three times she indicated that her process was 100% defect-free and I was attempting to get her to repair another pair of my jeans for free. I have been a Continuous Improvement - Process Improvement Manager for over 35+ years around the globe. EVERYTHING we do is a process, and therefore every process can be improved. Regarding her statement that her process was NEVER wrong, I wanted to provide data that even flying in an airplane or having major surgery is NOT 100% defect free. I have NEVER been so embarrassed, frustrated, or angry at a business where I was ACCUSED of attempting to get $10.00 worth of work by perceived deception. It took every ounce of self-restraint and ultimate respect for Roza to not confront her in FRONT OF HER CUSTOMERS, even though she had ZERO ISSUE with calling me a liar in front of them. As I have read in countless reviews Roza provides excellent work - which I 100% agree - yet I also have read many comments indicating that she can be rude as well. I called later and left a message indicating my disappointment in the way I was treated after being a customer for well over a year. Much to my surprise and further disappointment I received ZERO FEEDBACK. I believed in Roza and her business to the point where I carried extra business cards in my wallet and passed out to others that indicated they required alteration needs; Other businesses as well !!! Data indicates that for every unsatisfied customer they will tell at a minimum seven others - Friends, Co-Workers, Neighbors, etc.. - what unsatisfactory customer service they were given. Those Seven Individuals will tell others as well. DO THE MATH. Again, everything we do is a process; EVERY PROCESS can be IMPROVED... In closing, I will ABSOLUTELY wear the "Emperor's Clothes" before I EVER STEP FOOT in her business again.

I cannot recommend Roza enough. I had gotten my wedding dress altered somewhere else and it did not…read morefit comfortably. 5 days before my wedding I took my dress in to Roza she was able to alter my dress in time for my wedding. She seriously did an amazing job.

My wife bought a leather purse at Macy's months ago. the zipper came apart and it was not under…read morewarranty. I found this business that not only fixed it but charged very little. Wow! I am happy to recommend them.

Work was just fine and done in a timely manner. Pricing was WAY higher than I expected. Yes, I had…read morea lot of items and one was a lined jacket but still for the amount of work I had done I felt it was just too much. 12 items with no breakdown listing of what the costs were when I was presented with the bill and the final bill was over $400.00. I do want to stress that the work was really well done just over priced.

Had my dress hemmed here for a gala and it turned out flawless. Moe greeted me like an old friend…read more He clearly knows what he's doing. No fuss and all skill. It's a tiny place. They have a changing area and plenty of parking. They take Apple Pay, credit cards, or cash. Can pay upfront or after you pick up. Chose this place based on what others recommended. They didn't even take long! It was quick, fairly priced and the hem was perfect. Highly recommend!! Thanks Moe!

Incredible service, friendly staff, and fantastic job! They were able to provide service when…read moreseveral were unwilling or unable to accommodate. I had a last minute need to have a formal gown altered and Rita's was able to get the job done! Incredibly professional, responsive, and top notch customer service! Highly recommend

The morning was extremely nice excellent work, real professional Taylor and fair prices. I'm so…read moresorry that she's closing up at the end of December because the rent went up. I don't know if I want to go looking for another teller if he's the best one I ever found.

This is the absolute best alterations shop I ever went to. I brought my dress to be altered and…read morethe owner did a fantastic job, it was the perfect fit when I went back to try it on. And she also altered my husband's suit, that was perfect as well. I highly recommend this business to anyone who is looking for perfection. Ill be back when i need anything done for sure.

Very friendly and professional. A little hard to pin down and get a hold of, but awesome work and…read moregood prices.

This place really is amazing. The decor is really fascinating and it's worth stopping by just for…read morethat. But we really had an amazing experience with the tailor. I brought my friend here who has a favorite shirt with three missing buttons. The gentleman running the shop found three matching buttons and sewed them on while we waited. Perhaps sensing that my friend is on a tight budget, the proprietor wouldn't take any money for his work and materials. It really was a heartwarming experience! I'll definitely be back when I need repairs and alterations!

Fantastic experience with my bridal dress fitting. Highly recommend her. I went a couple times due…read moreto all the fabric on my dress and it fit perfectly. I couldn't be happier with my experience. Wish I had known about her sooner when I needed bridesmaid dresses altered.

Please do not use bridal design and alterations by Asu in Fort Wayne, IN!! My dress was way too big…read morethe day of my wedding (I never had a final fitting due to an emergency on her end) and after I voiced my disappointment she stopped communicating with me. I payed $840 and she is refusing even a partial refund. Fist pics are from my Sept 19th fitting and second ones are from my Oct 19th wedding (I stayed the exact same weight)

Very friendly service, fair prices, quick turnaround, saved me from having to buy another pair of…read moreboots. I've had several work boots repaired here, he even stitched up broken stitches for free. Highly recommend the Shoe Cobbler.

Guy tried to get my luggage repaired. Wheels for this model no longer available. 5 stars for the…read morestellar effort and at no charge. We need more businesses like this who care about their customers. Oh and he does a great job on shoes

Did a good job. Had a suit dry cleaned along with several men's blazers. Friendly service and done…read moreon time.

Excellent job on all my stuff: dress shirts, slacks and jeans…read more Their later close time than the competition, is perfect for busy professionals.