I brought in a costume that needed a new zipper, when I picked it up it looked amazing so I didn't…read morequestion it. The second I tried to zip it up slowly, it immediately ripped from the costume. I was greatly disappointed because Jamie was very nice and I wanted to leave him a good review but I can't. To be fair, I gave him two days to do it, but looking at other reviews I see it's a common occurrence. When I first walked in, I saw that the place is kinda messy and not kept up very well but I still wanted to give him a chance. Kinda expensive for not a great job.

You can not beat great customer service, quality for a great price too. I had to bring my Burberry…read morepurse in to fix the handle. The sweetest man and did a great job! Definitely recommend

Let me first say that I have been taking a fair amount of pants for alterations, as well as shirts…read morefor patches to be sewn on since I relocated to Fort Wayne in March 2025. Well over several hundreds of dollars for basic alterations. In early April I took a pair of jeans that were beginning to fray on the right leg to have the hem shortened [I have had her complete this process on at least another six pairs of jeans previously]. Approximately two weeks ago her husband called and stated that my pants were ready for pick up. Since I had already paid and she was busy as usual I took the pants and returned home. When I got home, I noticed that that right bottom HAD NOT BEEN REPAIRED. On Friday, June 26th I returned to Roza's to illustrate that the jeans HAD NOT been repaired. Roza had several customers in the business at the time, however in short, she stated clearly in front of the other customers that these were a DIFFERENT pair of jeans that I brought in. At first, I thought she was joking - this is the same woman that I stop in to say hello, brought flowers for her on Mother's Day; Treating Roza more than a business, but rather a friend - however, she was serious. At least three times she indicated that her process was 100% defect-free and I was attempting to get her to repair another pair of my jeans for free. I have been a Continuous Improvement - Process Improvement Manager for over 35+ years around the globe. EVERYTHING we do is a process, and therefore every process can be improved. Regarding her statement that her process was NEVER wrong, I wanted to provide data that even flying in an airplane or having major surgery is NOT 100% defect free. I have NEVER been so embarrassed, frustrated, or angry at a business where I was ACCUSED of attempting to get $10.00 worth of work by perceived deception. It took every ounce of self-restraint and ultimate respect for Roza to not confront her in FRONT OF HER CUSTOMERS, even though she had ZERO ISSUE with calling me a liar in front of them. As I have read in countless reviews Roza provides excellent work - which I 100% agree - yet I also have read many comments indicating that she can be rude as well. I called later and left a message indicating my disappointment in the way I was treated after being a customer for well over a year. Much to my surprise and further disappointment I received ZERO FEEDBACK. I believed in Roza and her business to the point where I carried extra business cards in my wallet and passed out to others that indicated they required alteration needs; Other businesses as well !!! Data indicates that for every unsatisfied customer they will tell at a minimum seven others - Friends, Co-Workers, Neighbors, etc.. - what unsatisfactory customer service they were given. Those Seven Individuals will tell others as well. DO THE MATH. Again, everything we do is a process; EVERY PROCESS can be IMPROVED... In closing, I will ABSOLUTELY wear the "Emperor's Clothes" before I EVER STEP FOOT in her business again.

I cannot recommend Roza enough. I had gotten my wedding dress altered somewhere else and it did not…read morefit comfortably. 5 days before my wedding I took my dress in to Roza she was able to alter my dress in time for my wedding. She seriously did an amazing job.

I CANNOT BELIEVE THIS PLACE IS STILL OPEN!!! If I could give "0" stars I would! The absolute…read more"worst"cleaners I've ever been too in my life!!!! My husband paid $6 to have a pair of COTTON PANTS PRESSED only to have to come home and press them myself! Not cleaned just PRESSED!!!! And they failed to do that! I am very upset, and had I read these comments first I would not have gone to them at all! I DO NOT RECOMMEND!!!

WARNING: F & B Cleaners ruined a suit that we had altered and cleaned by them. The dry cleaning…read moreservice they provided RUINED the suit jacket and the leather lapel! We have attempted to get the situation rectified with very little understanding and care. Spare yourself any grief! Find another dry cleaners! And, don't use the Alteration Shop located at the same address.

Fantastic experience with my bridal dress fitting. Highly recommend her. I went a couple times due…read moreto all the fabric on my dress and it fit perfectly. I couldn't be happier with my experience. Wish I had known about her sooner when I needed bridesmaid dresses altered.

Please do not use bridal design and alterations by Asu in Fort Wayne, IN!! My dress was way too big…read morethe day of my wedding (I never had a final fitting due to an emergency on her end) and after I voiced my disappointment she stopped communicating with me. I payed $840 and she is refusing even a partial refund. Fist pics are from my Sept 19th fitting and second ones are from my Oct 19th wedding (I stayed the exact same weight)

If you go to a shop like this you are either a) to busy to do the fixing yourself or b) have NO…read moreclue how to do it. I am of the latter group. The service was down right rude, and left me feeling like a jerk for stepping foot in the shop to even ask for their help. I found another alteration shop that was 100x more helpful, and I don't care if they cost more. Its worth it to be treated kindly.

I hate to do this because she was a nice lady; however I didn't get the service I paid for and I…read morehave to take my uniforms elsewhere to redo the sewing. I called ahead and asked if she was able to sew name tapes and rank on Army uniforms. She told me yes, I normally go to an Army post but there isn't one close. I went to drop off two uniforms, she seemed confused and I had to show her the direction of the rank. I left nervous but I was trying to be positive. She told me it would take a week, which was fine because I wasn't in a hurry. I returned a week later. The name tapes look fine, but the rank was very wonky. I let her know that is not how it's supposed to look and showed her on the uniform I was wearing. She had an extra row of thread and the rank is not centered and the square is more like a rectangle (I measured) and it is not the same size as the second uniform. I had also offered before leaving the first time to leave a uniform so she had an example and she declined. After telling her it was wrong, she told me why she did it that way; however it is still not Army standard and yes it makes a difference. She just explained again why she did it and did not offer to fix it. At that point I gave up and decided to stay cordial and move on. I paid $52 for poor service. It is possible she may be good at other things but not military items, which is fine had she said that on the phone when I asked her. The sewing will end up costing as much as the actual uniform. If you are military I do not recommend using her services for uniforms.

Unbelievable kindness and treat the costumer like a person, which is hard to find nowadays.read more

A very nice selection of fabric. Many machine accessories in stock. Many quilting supplies in…read morestock. Knowledgeable staff. Timely machine servicing and repair.

The morning was extremely nice excellent work, real professional Taylor and fair prices. I'm so…read moresorry that she's closing up at the end of December because the rent went up. I don't know if I want to go looking for another teller if he's the best one I ever found.

This is the absolute best alterations shop I ever went to. I brought my dress to be altered and…read morethe owner did a fantastic job, it was the perfect fit when I went back to try it on. And she also altered my husband's suit, that was perfect as well. I highly recommend this business to anyone who is looking for perfection. Ill be back when i need anything done for sure.