Let me first say that I have been taking a fair amount of pants for alterations, as well as shirts…read morefor patches to be sewn on since I relocated to Fort Wayne in March 2025. Well over several hundreds of dollars for basic alterations. In early April I took a pair of jeans that were beginning to fray on the right leg to have the hem shortened [I have had her complete this process on at least another six pairs of jeans previously]. Approximately two weeks ago her husband called and stated that my pants were ready for pick up. Since I had already paid and she was busy as usual I took the pants and returned home. When I got home, I noticed that that right bottom HAD NOT BEEN REPAIRED. On Friday, June 26th I returned to Roza's to illustrate that the jeans HAD NOT been repaired. Roza had several customers in the business at the time, however in short, she stated clearly in front of the other customers that these were a DIFFERENT pair of jeans that I brought in. At first, I thought she was joking - this is the same woman that I stop in to say hello, brought flowers for her on Mother's Day; Treating Roza more than a business, but rather a friend - however, she was serious. At least three times she indicated that her process was 100% defect-free and I was attempting to get her to repair another pair of my jeans for free. I have been a Continuous Improvement - Process Improvement Manager for over 35+ years around the globe. EVERYTHING we do is a process, and therefore every process can be improved. Regarding her statement that her process was NEVER wrong, I wanted to provide data that even flying in an airplane or having major surgery is NOT 100% defect free. I have NEVER been so embarrassed, frustrated, or angry at a business where I was ACCUSED of attempting to get $10.00 worth of work by perceived deception. It took every ounce of self-restraint and ultimate respect for Roza to not confront her in FRONT OF HER CUSTOMERS, even though she had ZERO ISSUE with calling me a liar in front of them. As I have read in countless reviews Roza provides excellent work - which I 100% agree - yet I also have read many comments indicating that she can be rude as well. I called later and left a message indicating my disappointment in the way I was treated after being a customer for well over a year. Much to my surprise and further disappointment I received ZERO FEEDBACK. I believed in Roza and her business to the point where I carried extra business cards in my wallet and passed out to others that indicated they required alteration needs; Other businesses as well !!! Data indicates that for every unsatisfied customer they will tell at a minimum seven others - Friends, Co-Workers, Neighbors, etc.. - what unsatisfactory customer service they were given. Those Seven Individuals will tell others as well. DO THE MATH. Again, everything we do is a process; EVERY PROCESS can be IMPROVED... In closing, I will ABSOLUTELY wear the "Emperor's Clothes" before I EVER STEP FOOT in her business again.

I cannot recommend Roza enough. I had gotten my wedding dress altered somewhere else and it did not…read morefit comfortably. 5 days before my wedding I took my dress in to Roza she was able to alter my dress in time for my wedding. She seriously did an amazing job.

I had my Peacock chiffon multi-layer mother of the bride dress altered including shoulders, waist,…read morehips and hem. The staff was helpful and friendly throughout the 2 week time between initial fitting and final pickup. For an extra fee, they also steamed the dress. It was a reasonable cost, and it fit perfectly. I was very happy, and will return again for any alteration needs.

Excellent service. Brought in a jacket that had a rip. They told me they could fix it in 10…read moreminutes. I was not expecting immediate service but I was in and out quick! Thank you!

Did a good job. Had a suit dry cleaned along with several men's blazers. Friendly service and done…read moreon time.

Excellent job on all my stuff: dress shirts, slacks and jeans…read more Their later close time than the competition, is perfect for busy professionals.

Been here a few times, no issues. (Except with myself, forgetting my detergent! But after I'd gone…read morehome to fetch it and came back I noticed that they actually offer free detergent for times you really need it! How nice is that?) The machines are fast and the dryers are enormous, though of course it does take a while to dry your clothes when you really fill them up. I like that you can just keep adding quarters and a little bit more time without worrying that you're getting a bad deal. (It's the same price per minute as it would be if you did a bigger chunk of time, at least with the big dryers in the middle.) The only thing that would make it nicer is if there was more seating and the seating was more pleasant, but I'd rather have mediocre seating and better prices, so, not gonna complain! I'm a no frills kind of person.

I have been doing business with Sunshine for many years. Always good service and great prices…read more However, there is a new employee at the Lake Ave. location. I don't know her issues but the last few times I've gone in, she is rude and has a very nasty attitude. I was there today, Oct. 24th at 4pm and she was working and rude as usual. I like to spend my money where I'm respected as a customer and receive good customer service. I'm not one to post negative reviews, however, this needs to be addressed and hopefully resolved.

My wife bought a leather purse at Macy's months ago. the zipper came apart and it was not under…read morewarranty. I found this business that not only fixed it but charged very little. Wow! I am happy to recommend them.

Work was just fine and done in a timely manner. Pricing was WAY higher than I expected. Yes, I had…read morea lot of items and one was a lined jacket but still for the amount of work I had done I felt it was just too much. 12 items with no breakdown listing of what the costs were when I was presented with the bill and the final bill was over $400.00. I do want to stress that the work was really well done just over priced.

DONT USE THIS PLACE! Absolutely horrible customer service!!! The guy with the clown painted nails…read moretold me after my laundry was already washing that they decided to close earlier that night and if my laundry was not dry then oh well. I will never be back. After he shouted that we had 5 minutes, he got into a confrontation and yelled he "didn't give a shit." Clearly.

Bad experience! I personally have been dropping off my laundry thier for over 20 years without a…read moreproblem. My wife went to pick up my laundry for me, nothing but problems. Way to much to explain. Just don't put yourself through the problem

Zero stars. Go literally anywhere else. The machines eat your money. When I called the contact…read morenumber for help I was met with a very rude toned message that literally said "If I don't answer it's because I am busy doing more Important things with my financial business" I never received a return call. The soap scum buildup on the washers is intense.

Saw cockroaches there today! I don't want that getting in my laundry!!!! I will be going elsewhere…read morefor now on!

I've enjoyed the quality of their machines and the friendly service every visit!! I grew…read moreUp a few houses away as a kid and they turned the place around from what it had been definitely a nice place to get things done!

I walked in. I waited at the counter a few moments finally a female came up to the counter and just…read morestared at me. I said hello to her and asked, could I have my one item dry cleaned? She never said anything until she asked if I was a returning or new customer. I explained I was a new customer. I gave her my information she gave me a green ticket and told me to come back the next day, customer service could have definitely been better. I don't expect her to smile and show her teeth however, make me want to come back and patronize your business. Not going back. The resting face is not welcoming.