For starters he requires payment up front, no problem if he does good work. Jimmy willingly agreed…read moreto do a last min hem job for a bridesmaid dress. When I picked up the dress the length was fine but I noticed all of these stains on the dress. He then proceeded to try and use a wet tissue to rub off the stains, but nothing was coming off. He at first said he would pay for dry cleaning, but then proceeded to insult me by saying it dry cleaned after alterations anyway. I was so upset about the stains. I didn't even notice how bad the hem job was. There were loose strings everywhere. The lines were not straight. It was a horrible jumbled mess on top of the fact that I had to get a dry cleaned in one of the biggest stains didn't end up coming out at all. I asked for a refund and he said that the dry cleaners messed up the hem job lol. I was desperate because it was last minute, but I should've known by how dirty and disheveled his shop was.

I brought in a costume that needed a new zipper, when I picked it up it looked amazing so I didn't…read morequestion it. The second I tried to zip it up slowly, it immediately ripped from the costume. I was greatly disappointed because Jamie was very nice and I wanted to leave him a good review but I can't. To be fair, I gave him two days to do it, but looking at other reviews I see it's a common occurrence. When I first walked in, I saw that the place is kinda messy and not kept up very well but I still wanted to give him a chance. Kinda expensive for not a great job.

Very friendly and professional. A little hard to pin down and get a hold of, but awesome work and…read moregood prices.

This place really is amazing. The decor is really fascinating and it's worth stopping by just for…read morethat. But we really had an amazing experience with the tailor. I brought my friend here who has a favorite shirt with three missing buttons. The gentleman running the shop found three matching buttons and sewed them on while we waited. Perhaps sensing that my friend is on a tight budget, the proprietor wouldn't take any money for his work and materials. It really was a heartwarming experience! I'll definitely be back when I need repairs and alterations!

The morning was extremely nice excellent work, real professional Taylor and fair prices. I'm so…read moresorry that she's closing up at the end of December because the rent went up. I don't know if I want to go looking for another teller if he's the best one I ever found.

This is the absolute best alterations shop I ever went to. I brought my dress to be altered and…read morethe owner did a fantastic job, it was the perfect fit when I went back to try it on. And she also altered my husband's suit, that was perfect as well. I highly recommend this business to anyone who is looking for perfection. Ill be back when i need anything done for sure.

Had my dress hemmed here for a gala and it turned out flawless. Moe greeted me like an old friend…read more He clearly knows what he's doing. No fuss and all skill. It's a tiny place. They have a changing area and plenty of parking. They take Apple Pay, credit cards, or cash. Can pay upfront or after you pick up. Chose this place based on what others recommended. They didn't even take long! It was quick, fairly priced and the hem was perfect. Highly recommend!! Thanks Moe!

Incredible service, friendly staff, and fantastic job! They were able to provide service when…read moreseveral were unwilling or unable to accommodate. I had a last minute need to have a formal gown altered and Rita's was able to get the job done! Incredibly professional, responsive, and top notch customer service! Highly recommend

Amazing caring staff, who work hard to make sure you are happy and work hard to deliver you the…read morepretty and best they can!! We was so happy with the service give to us and the beautiful arrangement gift delivered for my aunts veiwing/funeral!! Thank you, you are amazing and over the top and very skilled in what you do! Thanks again!

Such a great place for gifts and beautiful art! I love how they support local art! See Diane for…read moreall of your sewing needs!

Professional gentleman. Knows just what you need. I had a mother-in-law formal gown that needed to…read morebe hemmed and he did a lovely job. Only accepts cash or check, but you pay him when you pick it up. Good dressing rooms to change in. To the point service. I was very pleased. My time was utilized well and there was no sales pitch to buy anything else. This is a full-service shop that ranges from small alteration to hand made clothing. I would recommend this shop and would return again. Thank you.

I am new to the area and needed a hem to be put into a dress with a 48 hour turnaround. Although…read morethis place agreed to do it in that time frame, he was quite rude with me and charged me $48 to do it. I didn't care because I needed it quickly, so agreed to pay this unusually high rate. When I got the dress to the car, however, I realized it looked like a child did it. I didn't even bother to go back in to tell the man, and am still mad at myself for not doing so. See the picture attached to see the poor quality of workmanship. This was ridiculous and I will not be back.

Great service, excellent value, I've been bringing my clothes to L&M for years. They never…read moredisappoint!

Very rude. Was treated like I was nuts for asking if what I needed was possible. Will be going…read moreelsewhere.

If you go to a shop like this you are either a) to busy to do the fixing yourself or b) have NO…read moreclue how to do it. I am of the latter group. The service was down right rude, and left me feeling like a jerk for stepping foot in the shop to even ask for their help. I found another alteration shop that was 100x more helpful, and I don't care if they cost more. Its worth it to be treated kindly.

I hate to do this because she was a nice lady; however I didn't get the service I paid for and I…read morehave to take my uniforms elsewhere to redo the sewing. I called ahead and asked if she was able to sew name tapes and rank on Army uniforms. She told me yes, I normally go to an Army post but there isn't one close. I went to drop off two uniforms, she seemed confused and I had to show her the direction of the rank. I left nervous but I was trying to be positive. She told me it would take a week, which was fine because I wasn't in a hurry. I returned a week later. The name tapes look fine, but the rank was very wonky. I let her know that is not how it's supposed to look and showed her on the uniform I was wearing. She had an extra row of thread and the rank is not centered and the square is more like a rectangle (I measured) and it is not the same size as the second uniform. I had also offered before leaving the first time to leave a uniform so she had an example and she declined. After telling her it was wrong, she told me why she did it that way; however it is still not Army standard and yes it makes a difference. She just explained again why she did it and did not offer to fix it. At that point I gave up and decided to stay cordial and move on. I paid $52 for poor service. It is possible she may be good at other things but not military items, which is fine had she said that on the phone when I asked her. The sewing will end up costing as much as the actual uniform. If you are military I do not recommend using her services for uniforms.

Let me first say that I have been taking a fair amount of pants for alterations, as well as shirts…read morefor patches to be sewn on since I relocated to Fort Wayne in March 2025. Well over several hundreds of dollars for basic alterations. In early April I took a pair of jeans that were beginning to fray on the right leg to have the hem shortened [I have had her complete this process on at least another six pairs of jeans previously]. Approximately two weeks ago her husband called and stated that my pants were ready for pick up. Since I had already paid and she was busy as usual I took the pants and returned home. When I got home, I noticed that that right bottom HAD NOT BEEN REPAIRED. On Friday, June 26th I returned to Roza's to illustrate that the jeans HAD NOT been repaired. Roza had several customers in the business at the time, however in short, she stated clearly in front of the other customers that these were a DIFFERENT pair of jeans that I brought in. At first, I thought she was joking - this is the same woman that I stop in to say hello, brought flowers for her on Mother's Day; Treating Roza more than a business, but rather a friend - however, she was serious. At least three times she indicated that her process was 100% defect-free and I was attempting to get her to repair another pair of my jeans for free. I have been a Continuous Improvement - Process Improvement Manager for over 35+ years around the globe. EVERYTHING we do is a process, and therefore every process can be improved. Regarding her statement that her process was NEVER wrong, I wanted to provide data that even flying in an airplane or having major surgery is NOT 100% defect free. I have NEVER been so embarrassed, frustrated, or angry at a business where I was ACCUSED of attempting to get $10.00 worth of work by perceived deception. It took every ounce of self-restraint and ultimate respect for Roza to not confront her in FRONT OF HER CUSTOMERS, even though she had ZERO ISSUE with calling me a liar in front of them. As I have read in countless reviews Roza provides excellent work - which I 100% agree - yet I also have read many comments indicating that she can be rude as well. I called later and left a message indicating my disappointment in the way I was treated after being a customer for well over a year. Much to my surprise and further disappointment I received ZERO FEEDBACK. I believed in Roza and her business to the point where I carried extra business cards in my wallet and passed out to others that indicated they required alteration needs; Other businesses as well !!! Data indicates that for every unsatisfied customer they will tell at a minimum seven others - Friends, Co-Workers, Neighbors, etc.. - what unsatisfactory customer service they were given. Those Seven Individuals will tell others as well. DO THE MATH. Again, everything we do is a process; EVERY PROCESS can be IMPROVED... In closing, I will ABSOLUTELY wear the "Emperor's Clothes" before I EVER STEP FOOT in her business again.

I cannot recommend Roza enough. I had gotten my wedding dress altered somewhere else and it did not…read morefit comfortably. 5 days before my wedding I took my dress in to Roza she was able to alter my dress in time for my wedding. She seriously did an amazing job.