Matt was great. I walked in worried to death about being misgendered since I'm a Trans Woman. He…read moretook good care of me, telling me about all the shoes. I picked the cutest ones I could find that came in size 14. Which is extremely limited. They felt good in the store, but the real test will come tonight at work. Regardless of whether the shoes are good or not. Matt provided excellent customer service and never misgendered me once.

My husband was given a voucher from his employer to use here. The customer service was excellent. I…read morereally wish I knew the gentleman's name that helped us because he was genuinely nice and we could tell he liked his job. The boot selection is great. They have several styles to choose from depending on your usage. They have the customer stand on a scanner machine to determine pressure points, size, width. They point you in the right direction from there. The boots are expensive, but they are quality and meant to last up to 18 months. We will definitely be back!

Very friendly service, fair prices, quick turnaround, saved me from having to buy another pair of…read moreboots. I've had several work boots repaired here, he even stitched up broken stitches for free. Highly recommend the Shoe Cobbler.

Guy tried to get my luggage repaired. Wheels for this model no longer available. 5 stars for the…read morestellar effort and at no charge. We need more businesses like this who care about their customers. Oh and he does a great job on shoes

Had about five pairs of shoes repaired- mostly taps. Did a great job! It's pricey but not as much…read moreas replacing all the shoes would have been.

My old, damaged shoes are now better than new. I am delighted with them. Thank you!read more

I have been shopping at FT since they were on S. Anthony never had an issue. I tried to exchange a…read more90.00 pair of sandals because when I got home they were too big and I was not sized correctly. Manger would not exchange them because they had dirt on them. I said I should have wiped them down. Manager said she would note the on my account if I would try and exchange or return another pair in the future. I left feeling very upset. I'm contacting the BBB. Spend that much money on a pair of shoes that don't fit properly then they will flag my account.

After getting diabetic shoes from them for years, this time I lost faith in them. Angela admitted…read moreto filing the Medicare claim incorrectly because they used the wrong code. They sent a correction but it was denied. Their appeal was also denied. Their remedy for correcting their mistake was to bill me for the part Medicare would not pay even though they admitted their error caused this. I had the same services performed that I always have and the shoes were previously fully covered. The only difference was their error in filing. They insisted on passing the cost of their error on to me! When I spoke with the owner, Ross, he said I had three choices: 1) Pay for their error, 2) Have the appeal filed again and risk having Medicare deny the whole transaction (which I have a hard time believing since Medicare had already committed to paying the business for the biulk of the bill), or 3) Send me to COLLECTIONS for not paying for their mistake. I have never been threatened with collections in my life--especially to pay for someone else's mistake. Sadly, I will not be doing business with them in the future.

This is a great asset in Downtown Marion and it's newly remodeled inside and out! They can fix…read moreleather purses, jackets shoes and more!

Jerrys has dyed leather shoes and boots for me and resoled shoes for my father. Their work is top…read morenotch. We are very lucky to have craftsmen of their caliber in Marion.

I took in a pair of 50+ years old acme cowboy boots w/ the soles worn out. The workmanship was top…read moreshelf. I strutted them into a Dwight Yoakam concert looking good.

Amazing, flexible, responsive service. The team here knew…read morewhat we needed and took care of us! We will definitely return!

What a fantastic person! Besides doing a great job in repairing our boot shoes, Steve has an…read moreimpeccable outgoing personality as well. I enjoyed talking with him. He was honest about his ability to fix them and was well worth the price. He makes you feel that he appreciates your business!

Always very helpful, and has great quality boots that he stands behind! His repairs are great and…read morehaven't been anything he couldn't fix yet.

The business is closed. Visit their Ann Arbor store. I'm very happy with their services. I just…read morehave to go to a different locale.

So exciting to find a great shoe repair business only 30 min from my house…read moreDoesn't matter. Will travel!

I have used them for sho cleaning and repair for several years. The place looks like a cobbler…read moreshop right out of the 40's. Best service ever. In the midst of running errands this morning, I stopped by to get my daily wear shoes cleaned up and polished. The owner promptly did the work while I waited. The whole thing took 10 minutes, the shoes looked great, the price was more than fair and he saved me an errand picking them up later in the afternoon. I highly recommend them for all things shoe!

I stopped in to the store hoping to get my hands on some American Made, Union Made and hard to find…read morework boots! Walked into the store and was greeted by a homey feeling and the store was set up very nicely! Mr. Violi greeted us with a warm welcome and hello, he asked us if we were looking for anything in particular and I told him what I was searching for everywhere that no one seemed to carry. He said he does and pulled out the exact work boot I was looking for! He helped me pick out the perfect size since I had never worn these boots before and thankfully it all worked out! I was very pleased with my experience and I will most definitely come back when I need the boots re-soled. Maybe even sooner for a pair for my pops! I would 10/10 recommend this shoe shop. It's very vintage and has a sweet feeling no other shoe place can compare.